"Overall, this is a great idea. The clothes that I ordered were very nice. The only thing I don't like, and I understand that this is impossible to do for this company, is the sizing guides. Half of the clothes I ordered were too small, even though I searched for sized 6 and equivalent sizes. I will do more research next time on the brands I buy to avoid having to return items.
That being said, the return process is easy, although a little slow in completing the store credit."
"sizes weren't true, measurements would have been helpful."
“We are sorry the items you ordered were not true to size. We do offer order returns, and are happy to accept returns on items you are not happy with. You can initiate a return in your account here: https://www.thredup.com/order_returns. If you have any further questions please message the support team at SUPPORT@THREDUP.COM.”
"My 17-year old daughter ordered 2 jackets and some t-shirts. She loved everything, and she can be very.....selective. Very good experience. "
“Thank you for posting your feedback on your ordering experience. We are so happy your daughter was able to find items she loved!! We look forward to you ordering again from us soon! :)”
"My bag was open that my last package came in and was missing the contents on the inside. "
“Oh no! :( The team would be more then happy to assist you with this issue. Please message the team at SUPPORT@THREDUP.COM with the order number and they can further help in resolving this issue for you.”
"I was very disappointed. I had a bag full of name brand stuff and only about 5 things were picked not to mention for some reason they only picked one pair of BRAND NEW LANDS END uniform pants when I had three pairs in there that were still in the package. I feel like some were taken by the employees. VERY DISAPPOINTED. "
“We are sorry to hear of your disappointment with out cleanout service. We do keep very detailed records of all bags and items processed. The team would be happy to look into the processing of your bag and answer any questions you have. Please message the team with the bag number to SUPPORT@THREDUP.COM, and they will be more then happy to assist you with any additional information on the processing of your bag.”
"Great experience only wish it would have got here faster, have already ordered more :)"
“Thanks for the feedback on your orders! We look forward to you ordering again from us soon! :)”
"I kept 2 of the 3 pieces I ordered. I'm still on the fence about one item. What was immediately noticeable to me was that my order came more quickly than previous orders. This is important. One can lose interest in future orders if it takes more than a week to arrive."
“Thanks for the feedback on your recent orders. We are happy to hear the order arrived quickly. Please message the team if you have any questions about our returns process.”
"I love ThredUp! Their service has been great, with clear information from order through shipping and returns. "
“Thank you for your feedback on service! We look forward to you ordering from us again soon! :)”
"Very easy to order. Return processing is quick and accurate. A large selection. Easy to find what I need."
“Thanks for the feedback on your order experience. We look forward to you using our service again soon! :)”
"The quality of the item is always as described and my purchases always arrive in a prompt manner. I love, love, LOVE getting my polka dot boxes!"
“Thanks for the thredUP shout out! We are so happy to hear your items were as described and you love the Polka Dot boxes!! We look forward to you shopping with us again! :)”
"all my purchases were in great condition, definitely pleased with my shopping experience. The packaging is pretty and items were thoughtfully folded. will probably be a repeat customer."
“Thanks for the positive feedback! We look forward to you shopping again with us soon! :)”
"Items came beautifully wrapped in a polka-dot box and everything was packaged neatly. Items were exactly as pictured and described, very pleased with my first order!"
“Thank you for the feedback on your shopping experience! We are so happy to hear that everything was as described and packaged neatly. We look forward to you ordering again from us soon! :)”
"Everything arrived much quicker than expected, in excellent condition!"
“Thank you for the shout out! We look forward to you shopping again with us soon! :)”
"The clothes were just as described and nicely packaged. Overall, a very easy and enjoyable shopping experience! Will definitely be back!"
“Thank you for the review! We are so happy to hear that your shopping experience was very easy and enjoyable. We look forward to you shopping again with us soon! :)”
"Clothes arrived exactly as described. Fast delivery. Will order again."
“Thank you for the positive review! We are so happy to hear you order was as described and arrived fast. We look forward to you shopping with us again soon!”
A rep from ThredUp, Thredup3, has responded:
“Thanks for posting your review and the feedback on your ordering experience. We look forward to you ordering for us again!”