"Dodgers are now offering refunds for games through April. Stated this to Tickets-Center multiple times. Can’t get a live rep and just keep going through a loop. Live chat is useless. Same generic answer stating the game is “postponed”. Holding our money hostage is a crime. Will be contacting my bank and maybe even a lawyer."
"I was told my cancelled event would be refunded within 2 to 4 weeks, we are now at week 6 with no end in sight. Buyer beware! If anyone is pursuing class-action please contact me!"
"I was told by a rep. That event canceled during the pandemic won't be receiving refunds. Do to many people calling. She also stated. You'll be lucking to see your money back. Since our company is going under. "
"Purchased 3 tickets to Lion King for $597.95 on 12/10/19, rec'd email from them on 3/24/20 saying a refund would be issued in 2 - 4 weeks. It's May 1 and still no sign of a refund or any additional emails from company. You can't get a live agent on the phone, you have to use what they refer to as LIVE CHAT provide the order number an other information and they can't seem to find your order. Or claim it isn't them. Which is a bunch of crap as I am reading their email back to them. There should be a negative number instead of giving them any stars. Expense way to learn a lesson from this company!!!!!! I'll try getting a hold of my credit card company and see it there is anything they can do. "
"Just like most on here there is no remedy for these scammers. Don not buy from this site. No refund given for a concert that was cancelled due to the pandemic. No way to get a hold of anyone that will try to help out with giving an answer as to why there has not been given a refund. I’d give zero stars if I could..."
"I had bought tickets to khalid for the Houston texas rodeo and it got cancelled a week enough before the day of the concert . i got a refund email mentioning to allow 2-4 weeks for the refund to hit . its been 2 months and till nothing . i have spent every day for the last months to try and atleast talk to someone . everything is automated and there is no one to talk to. i have been impacted deeply from this pandemic and theres company like these thats stopping me from helping my family out in this time of need . they are a scam and if anyone is able to help me out in this situation on contacting these **** please email me and how me how ****@****"
"Event was cancelled, but they say rescheduled No refund. I did not get to go to the event on the date I paid for in my mind that is cancelled. "
"I purchased Hamilton Tickets from this seller and due to the Pandemic the show was cancelled and a refund was to shortly follow. I have been waiting for over 45 days for a refund and now this so-called company is refusing to give a refund. I am now working with my financial institution to get the money owed, which was a large sum of money. Do not use them to purchase tickets!!! They need to be put out of business. I know that I’m not the only person to experience their criminal practices."
"Well like everyone else, I bought tic for the Job Pardi concert at Austin Rodeo a decent was canceled due to Covid. March 13th I received an email stating I would get a refund in 2-4 weeks.. I waited patiently and called and called in April after 5 weeks and was told by the girl she had no explanation as to why refund had been delayed. So I called after 2 more weeks and now the automized service call takes you on a loop. I’m out $375. And never again will I be purchasing from these ticket Scammers"
"I got tickets for opening day in San Diego for March and the game obviously was canceled due to COVID-19 and Now they won’t return my money. Game was canceled, they are saying it’s postpone however update says they are going to play with no fans. Give me my $550 back, I will never buy tickets from you guys again. Just holding peoples money for a date of the event that has already passed. "
"It has been 6 weeks now since my event was cancelled and still no refund even though I initially received an email from THEM saying I would be refunded within 2-4 weeks. I have called several times and their call center continues on a loop of press 1,2,3,4 for.... etc, etc, you are never transferred to an actual customer service rep and the chat feature was a generic, generated response mechanism. TOTAL SCAM COMPANY most likely operating from somewhere over seas. DO NOT. I REPEAT, DO NOT PURCHASE FROM THESE SCAMMERS. I see a class action lawsuit in their near future because it looks like I am sadly in the same boat with as others. :-/ "
"Due to covid they cancelled Disney on ice. I am waiting 6 weeks now for my $418 refund. They originally emailed and said 2-4 weeks. They now give me no timeline as when to expect my refund. $30 ? No big deal. $418- BIG DEAL. this is fraud. Theres NO reason it should take them 6 weeks to return my money that wasn't even spent!!!
DO NOT USE TICKETS CENTER!!! "
"Can not get through to a customer service representative for a refund question. The call tree just keeps repeating itself. Got through via live chat and was told they are not sure when refunds will be going out due to COVID. I understand they may be delayed but there should be some form of time frame; all other reputable ticket websites are giving refunds within 30 days of cancellation; it has been 40 days and I still cannot get an answer of when to expect my refund.
When I asked for a supervisor to call me to discuss, I was told supervisors cannot call customers and either way the answer would be the same; unknown when refunds will be sent.
This site has terrible customer service qualities and I will not be spending my money hear going forward. "
"My event was cancelled. Six weeks no refund and threatened me , I would get no refund if I contacted my credit card company. Say only get refund if you have tickets but wouldn’t send them until a couple of days before event. They cancelled the event 8 days before event. "
"My event was cancelled. Almost a month later still NO refund. No idea when I will get my money back. Give generic answers on live chat! DO NOT BUY FROM THIS SITE."