"It was and always is an easy place to get your printer supplies. It is why I shop no where else for all my printing needs. Thanks guys for the good work."
"My order was professionally handled, nicely packaged, and quickly sent. The instructions are quite detailed, and more than adequate. All nicely done. Thank you."
“Hello 'DavidM1',
Thank you for your purchase at TonerRefillKits.
We take a lot of pride in the amount of work that goes into each and every kit whether it's the product pictures, instructions, packaging, or even just the shipping. We feel that a lot of companies skimp out at the last moment and just throws everything into a box whereas we believe that attention to detail, even at the shipping level, is key to ensuring that you immediately say "wow!" when receiving your package from us.
As far as the introductions go, we know that they can get a little "over detailed" at times but we don't want to leave any questions unanswered or leave our customers scratching their heads, trying to figure out what to do next.
In all, thank you for your wonderfully kind words and being with us. If you have any questions or comments, please feel free to get in touch with us whenever you need.
Kind regards,
John Galt - "TheRefillMan"”
"Thank you to the excellent team at TonerRefillKits for pointing me in the right direction when I made the online buy. WOW! I just completed the process and it was easy (instructions were not only step by step but pictures as well) and quick. My printed page is clean and sharp just what I would expect from a full price ($99 @ Staples in Canada) OEM cartridge at a mere fraction of the cost!! I can't say enough good things, if your still reading, stop and place your order right now!"
“Greetings 'MontanaCanada',
First, thank you, tremendously, for your kind words and feedback.
Second, we're truly delighted to hear about your wonderful experience through the process of refilling, the price, and print quality. It's tough for us to compete on the same level as the big box retailers but if people just give us a try, they'll see that these same rewards can be had by anyone that gives us a go - and we're happy that you're one of those people!
There is a lot more that we'd like to aid you with if you ever need. We're very experienced in a multitude of printer operations so we're able to troubleshoot problems, recommend printers, and so much more. We pride ourselves on not only striving to create a fine product but our education in the industry, as well. It's all there to ensure you receive the best possible experience rather than being treated as just enough customer walking into the store.
I don't want to get too long-winded so one final bit: Thank you, thank you, thank you!
Kind regards,
John Galt - "TheRefillMan"”
"Best servise, very professional."
“Hi 'Raafatbarsoom',
Thank you for the quick and satisfied feedback from your recent experience with our company. Just a few simple words is enough to bring a smile to our faces; it lets us know that we're doing good around here.
Please feel free to get in touch with us if you have any questions or comments. Looking forward to hearing from you again and we'll be there to ensure you get the same level of great experience next time around.
Kind regards,
John Galt - "TheRefillMan"”
"Terrific!!! UPS delivered the package somewhere else. I called TonerRefills. They had another package in the USPS mail the same day! Two days later, the USPS package arrived! Thank you, Traci."
“Hello 'Cranney',
We're very pleased that we were able to get your order corrected and at your door in such a rapid time but we're also deeply sorry if the mistake was made on our part with the original order going to the wrong address.
Thank you for getting in touch with us when this happened. Many people often become disgruntled and just walk away without allowing us to fix the issue. Thank you, again, for taking the time to contact us; we also use these events as a learning experience as to what we could improve to ensure these things don't happen again.
We'll be sure to let Traci know that you're singing praise for her assistance. It's always great to hear from people like you especially if we can point the praise to one of team members (it brings cheer and motivation).
If there is anything that we could help you with, please feel free to give us a call or shoot us an email. We're here to help.
Thank you and looking forward to hearing from you again.
Regards,
John Galt - "TheRefillMan"”
"We are located in southern Ontario and wow, we received toners next day. Thank you! Good product, great price, we are very satisfied."
“Hi 'Martin-829',
We love our neighbors to the north!
Thank you for letting us know your experience and the speed of your shipment. Logistics can be a tricky thing depending on the time of the day an order comes in but we're always there to get it packaged and ready to ship the moment it rolls through the door - for this situation, it definitely worked out for the best!
If there is anything else we could do to ensure you have a great experience with our company and our products, please feel free to drop us a line or send us an email if you see fit. We're here to help.
Again, thank you and have a wonderful day.
Regards,
John Galt - "TheRefillMan"”
"I have NEVER been treated like this from any other place.
The service,support and fellow up are outstanding.You are
treated like a person not a number.Will use them over and
over for all my needs.Thank You"
“Hello 'Johnw29851',
I don't believe a lot of companies get to hear these kinds of words often which makes me especially happy to hear what you had to say. The fact that we're the ones that was able to deliver this kind of experience is what we live for; we may be a small company but we make every effort to deliver a great experience and product to our customers.
I'd like to extend an invitation for you to get in touch with us whenever you need because we're here to ensure you're getting the most value out of your time with us. We're always an email or short phone call away - we'll be ready to chat if you ever have any questions or comments.
Thank you with warmest regards,
John Galt - "TheRefillMan"”
"The refill kit was received and after a telephoine call to the tech support, was completed with my copier. The copier now works as was expected. However, the photos and directions of the cartridge provided with the refill kit was not 100% like the one in which I was refilling, thus the telephone call. (It also turned out that my cartridge was previously damaged by someone in the act of refilling it prior to my purchase.)"
"I ordered 4 toner cartridges Monday afternoon. It is now 10 am Wednesday and I have them in my home. How is this even possible? I have ordered several times over the past years, and every time I am still amazed at the speed of delivery and the quality of your product. Shout it from the rooftops. In today's society it is difficult to find just a reputable company. TonerRefillKits goes way beyond what is required or even expected to exceed all expectations in customer service. Thank you and God bless...Eric"
“Hello Eric (and Pattie),
Thank you for choosing us, again, for your printing supplies. We're always delighted when we get to hear such great words from our repeat customers because it definitely shows that we're doing something right around here.
The world of logistics (shipping) is a tricky beast to tame so we've made it extremely vital that we're on top of each order the moment it comes through the door. Though we're a small team, we ensure that everyone is working together to get the product in the box, checked, and ready for delivery.
Was that the voice we heard? We thought we heard someone from a rooftop shouting praise about our company. For anyone else hearing it, we're here to help every step of the way.
If you ever have any questions, concerns, or just want to chat, please feel free to give us a call (or shoot us an email). We'll be here for you!
All the best,
John Galt - "TheRefillMan"””
"this was my second refill of toner cartridge and all went well. easy to refill, just followed instructions step by step, replaced toner cartridge and was up and printing again. "
“Greetings 'WillyWith',
First, thank you for choosing us for your printer supplies needs. People like you keep us going and allow us to take pride in our work whenever we hear kind words from our customers.
We're delighted that this was your second refill kit with us and that everything went better than expected. The instructions, as you've experienced, are very detailed and mulled over with a fine toothed comb to ensure you're able to understand the complete procedure without any hang ups.
Thank you, again, and happy printing!
John Galt - "TheRefillMan"”
"Good Morning Traci and Oscar
Thank you so much for your valued assistance this past week! In this day and age, excellent customer care has almost become a thing of the past. Where else do you pick up a phone and actually speak to a real live rep in seconds! Within in moments, I was immediately transferred to Oscar who provided me with prompt and knowledgeable tech help for my 18 year old copier.
As a busy consumer in today's high tech world, I have grown accustomed to faceless, electronic "help." so you can well imagine how refreshing it was to connect with such warm and helpful staff . I rate this company at 111% for efficiency, promptness, and one of kind personal customer service!
TonerRefill Kits is certainly a company which goes above and beyond the call of duty!
Warm regards,
Susan Caracciolo
Huntsville, Canada
"
“Hello Mrs. Caracciolo,
Thank you, immensely, for deciding to purchase from us. We're extremely pleased to hear about your experience and will certainly forward your words over to Traci and Oscar so they can see such a wonderful job they've done.
111%? Fantastic! I don't believe we've received a rating that high - thank you!
We'll keep doing our best to provide the same high level of service and personal touch. We're looking forward to hearing from you again. If you ever run into a problem, please give us a call and we can get you in touch with Oscar.
Thank you again and have a wonderful day!
- The Team at TonerRefillKits”
"Je suis satisfait de votre produit.
1- Je vous suggère de ne pas demander à vos clients d'enlever le toner de leur cartouche d'imprimante.
2- La première opération serait de changer les "gears" de la cartouche; c'est tout. S'il reste du toner, cela marchera!
3- Vous devriez avoir des instructions en français puisque le Québec est une province francophone, de même qu'un site internet en français.
Je suis prêt à corriger vos instructions, si vous décidez de les traduire en français, pour que le français qui y apparaisse soit impeccable.
Bonne journée.
"
"Easy to deal with. Order system easy to follow and goods were dispatched promptly. Order now received (in New Zealand) in just under 2 weeks from order."
“Hello AlanTorrance,
Thank you for the review and your experience with our company. We wish there was an easier way to get packages to New Zealand in a more timely manner but it's certainly not a location just down the road - ha! We're glad you were able to receive it in time and for letting us know that we were able to get it out of the door in a prompt manner.
If there is anything you may need - please let us know - we're a phone call (or email) away. We're always delighted to talk with our customers, aid them in using our refill kits, or just have an everyday conversation.
From all of us at TonerRefillKits - Thank You!”
"Most everything was perfect.
It was however challenging to get the toner plug/cap out. A tool would make the job a lot easier."
“Hello CJSoares,
We're glad you were able to complete the process but please give us a call (or an email to Traci at Traci@TonerRefillKits.com) because we'd like to fully understand the complications caused when refilling your particular machine.
We have thousands of individual products and hundreds of very specific instructions and we're always making an effort to improve them. If we've made an oversight about not including a tool kit, we'd like to know.
Looking forward to hearing from you and thank you for your business.
- The Team at TonerRefillKits.com”
"Was very easy to use, quick response, effecient."
“Good morning Kfalk,
Efficiency is what we strive for and we're glad that you've found that experience when using our product. We're constantly improving our instructions, toner formulation, and support but if there is anything better that we could do - please feel free to give us a call or email to let us know.
Thank you!”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hi 'Marc-697',
Thank you for your patronage being with our company and allowing us to be your exclusive supplier of printing supplies.
With that being said, if there is any ways that we could improve or give you a greater experience, please let us know. We're always looking for ways to deliver a better, quality experience with our customers whether it's a few tweaks to our instructions or changes to the website. We can only really know if you voice your opinion; we're here to listen.
Thank you, again, and we'll be looking forward to serving you again.
Regards,
John Galt - "TheRefillMan"”