"Excellent Service, Quality, Price and knowledge of product. No reason to go anywhere else."
"I came across the TonerRefillKits.com website and was hoping this would be a good experience, after all I couldn't afford $100 for a new brand name toner cartridge. I read a bunch of reviews and decided to order.
I was pretty nervous and unsure about how easy, and how messy the whole process would be. It was extremely easy. The directions were so simple and there was no mess. I'm SO GLAD I found you! I'll never buy another cartridge from the office stores again! WOOHOO!!!"
“Hello Innatemama,
We're extremely happy that you have found us and decided to give us a go. Thank you so much!
One of our biggest prides are our detailed instructions which we place a TON of work into to ensure you're able to understand every step of the process. After people take one look at them - they know, for sure, that they can do it. Plus, if anyone gets into a snag, we're always able to be reached (during the day 8am - 8pm ET) for customer service and technical support.
You'd be surprised how often we hear concerns about the process being messy but we also make sure to provide all the necessary cleaning items in the event that it does happen but, from our work, it really isn't so because of the tools and methods we've developed to make the process go as smooth as possible.
We're looking forward to hearing from you again. If you need, in the future, any assistance, please feel free to get in touch with us - we love hearing from our customers!
Have a fantastic day,
John Galt - "The Refill Man"”
"Excellent quality, timely delivery, competitive pricing, no surprises or "gotchas", what more could one ask for. Will be ordering again when needed.
Long time customer!"
“Hello Esaviles,
Thank you for your kind words and choosing us for your printer consumable needs.
When we set out, we wanted to remove those dreaded "gotchya" moments that seem to have plagued the industry. We've removed many barriers in our years within the industry and continue to lead the way by striding to provide a truly exceptional product, highly detailed instructions, and customer support with a personal edge.
We're delighted that you found our products so helpful, our shipping on time, and our pricing to be of your favor. Along with our 100% guarantee, which has no-frills, no-fine print, what more can you ask for?
We're certainly looking forward to serving you again and would like to extend our help, whenever you need, if and when you reach us through phone, email, or live chat.
All the best,
John Galt - "The Refill Man"”
"I have been a customer of tonerrefillkits.com for about ten years and I am very satisfied both with the products and with the service."
“Hello Wapallos,
Thank you, from our hearts, for your patronage for all these years of being with us. We like to think that we're doing something exceptional to have you with us for all this time.
As a veteran to our business, we'd like for you to get in touch with us and share how we can go the extra mile to ensure you receive the best experience. Since you've been around since the early days, we're sure you have some excellent input on how we can improve.
You can reach us through phone, email, or live chat. We're here from 8am - 8pm EST; looking forward to hearing from you and thank you, again, for being with us for so long.
All the best,
John Galt - "TheRefillMan"”
"Exceptional Service and great products are standard operating procedures for TonerRefillKits.com. I refer all my friends, clients and vendors. "
“Hello Scott-287,
Thank you for choosing us and for such kind words about our company. We're a small team here but we find it essential to over deliver and to keep our promises.
A lot of work is placed into every aspect of our products and services whether it's ensuring everything is included in a kit or whether it's down to the very minute details within our instructions. Some people say we get a little too detailed but we believe that's what sets us apart and why customers love us.
We can't thank you enough for your business and referrals to friends, clients, and vendors. Please get in touch with us if you ever need help - you can contact us through phone, email, and live chat. We're here to help.
With warm regards,
John Galt - "TheRefillMan"”
"Delivered quickly and has always worked great for us."
“Hello KenMckowen,
We're very delighted that everything went as planned and that your shipment arrived in a timely fashion. We'd like to thank you for your patronage with our company and would like to extend our gratitude for choosing us for your printing supplies needs.
If there is anything that we can do to better your experience whether it's helping with technical support or maximizing your savings - please get in touch with us through phone, email, or live chat. We're here to help.
All the best,
John Galt - "TheRefillMan"”
"Hello I purchased this order on 3rd October but I still have not received it - usually US mail is quick to reach Australia (only a few days) so I feel it is worth following up as I still am unable to use my printer all this time,
Could you please advise
Regards,
Andrew Elam"
“Hello Andrew,
We are immensely sorry and do apologize for the mishap with your purchase.
We recently had Traci get in touch with you about the status of your order and found that something went a-miss with the shipping and so we re-shipped your purchase US Express International (which, at this time, should reach your door by now).
It's truly unfortunate that this caused downtime in your printing and would greatly appreciate if you could find forgiveness for this event. As part of our 100% guarantee, we want you to be satisfied.
If there is anything that we could do to ensure the best possible quality with your experience with us - please reach us via phone, email, or live chat. We'll do our best to avoid these types of mishaps with you in the future and hope to hear from you again.
Thank you, again, for your patience and choosing us.
John Galt - "TheRefillMan"”
"TonerRefillKits only sent me this connection when I asked about making amends for a bad mistake in my earlier Amazon review. Our problem came from a mismatch between Amazon and them and I assumed they were at fault. I retracted that review.
I have not met a company that has done as much in making sure I was happy with their business as this one. They have earned my business in toner, etc as long as we have any need. They had no reason (We are not a big business) to do everything they did in clrifying the earlier problem and making sure I was happy with their service.
I am sure you would get the same treatment. Bob Shaw"
“Hello Bobbet,
Thank you for giving us a chance to make amends to the situation and that you're now on board with your toner needs with us.
One of the issues we've found with Amazon (and have been fighting about it while pending an update) is that a handful of companies have essentially "jacked" our Amazon listings. The big problem is that these companies are falsely representing our company and shave the pricing down by just a fraction so they can get the first listing. These companies don't sell our products but have taken it upon themselves to act as if they do which ultimately hurts everyone because customers believe they're receiving our products but actually getting them from another.
With our products, we work hard to formulate toner specific to the machines, create incredibly detailed instructions, and provide exceptional customer support. We're still trying to get the other companies off our listings but we've had resistance from Amazon (hopefully it will be cleared up soon).
Thank you, again, for getting in touch with us so we could prove our work.
If there is ever anything you may need, we're a short call, email, or live chat away. We're here as often as we can be (being a small company) but we'll certainly put just as much (often more) effort into helping than others.
Wish you the best,
John Galt - "TheRefillMan"”
"Thank you so much for the detailed instructions that came with the toner refills and with the little gifts that made my kids very happy!"
“Hello SwissMich,
We're absolutely delighted that you found the process of refilling your cartridge with such each. One of the biggest things we find pride in is the level of work we put into our instructions. Sometimes, it can take up to weeks on end to get ever fine detail added to them but it's worth the effort when we hear how easy they were to use.
The gifts are our little way of saying an additional "thank you" and "you did it, enjoy yourself"! The story of how we added the M&M's is a long one but the short version: one day Annette though it would be a great idea to add something to sweeten the pot and the rest is history, as they'd say.
Thank you for choosing us to supply you with your printing supplies and we'll be looking forward to hearing you again, in the future.
All the best,
John Galt - "TheRefillMan"”
"The entire process was seamless and painless. Great experience from the ordering to receiving. No surprises. Just great service. Good price. One issue is that the survey would not accept my answers."
“Hello Robin-819,
Thank you for choosing us for your printing needs.
Our drive is to create the best possible product, the best set of instructions, and customer service that blows your socks off; it's one of the advantages of being a smaller company since we can take the extra time for each and every one of our customers.
We don't like throwing in any surprises and, in fact, our guarantee ensures that if you don't like it - you don't pay for it. It's hard to find that level of guarantee in this day and age.
We're saddened that the exit survey didn't perform as expected and would like you, if you have time, to send an email over to Traci (Traci@TonerRefillKits.com) with what happened - we'd like to hear your full answers and fix the problem.
Thank you, again, for being with us and hope to hear from you again.
All the best,
John Galt - "TheRefillMan"”
"In general, we have always been very happy with our orders. The online form to order is easy to use and will help you if you do not know the exact toner to order and the order comes within a reasonable amount of time.
We are appreciative that there is another option besides having to buy new toner cartridges all the time. This helps us stretch our dollar and get the most out of our equipment. This is important in this day and age!
Thanks so much!"
“Hello Questenv,
Thank you, first, for allowing us to be your supplier for your printing needs. It's greatly appreciated that you give us such praise because it's customers like you that ensures that what we're doing is worth it in the long-haul.
In this day and age, it's becoming increasingly difficult to find a great alternative to those expensive OEM cartridges especially since there are new hurdles to overcome (chips, software, and more) but we'll continue to deliver the goods!
If there is any way that we could improve your experience with the company, make the process of purchasing products easier, or aiding you in your printing needs, please feel free to give us a call or send an email our way - we'll be listening!
All the best,
John Galt - "TheRefillMan"”
"This company is A+++++. They are honest, efficient, easy to work with, and willing to go that extra mile. I have an ancient Action Laser 1500 (1992) that I just love. TonerRefill has the replacement cartridges for this ol' printer which are generally almost impossible to find. After I had received the replacement cartridge, I found I had to replace my PC and the new one would not interface (no drivers that would work with new "used" PC and AL1500) but here I had this new $75 cartridge that I now couldn't use. I sent it back with a note, saying that if they would credit me that would be fantastic, but if not, then just take the cartridge because it was of no use to me. Well, last week I noticed that the $74.98 credit showed up on my bank statement. Thank you, Oscar, Annette, and the gang. You are the best!"
“Hello Trail213,
Wish our teachers gave us that many +'s back in the school days but we'll certainly take them for our products!
We're very happy that we've been able to offer products for your legacy printer (92' is quite the year) and sorry that the recent update to your printer couldn't be compatible. Our 100% guarantee is what we live for; since our product couldn't be used on your end - why should you pay?
Please give us a call sometime because we may be able to source those drivers for you. Likewise, we're here for any other printing needs. Thank you for your patronage and hope to hear from you again.
All the best,
John Galt - "TheRefillMan"”
"Great, everything as promised. Thanks"
“Hello 'Debcouture27'
Thank you for choosing us for your printing supplies.
Our main goal is to make you say "wow, I can do this!" and the best way we believe this is possible is by taking the time to include everything in the box. There are many suppliers that leave you scratching your head because their instructions barely touch the surface of what you need to do let alone refill kits that are lack-luster in quality. We want to flip the industry upside down and set a new standard for quality - and we hope you see this as true.
Thank you, again, and we're looking forward to serving you in the future.
All the best,
John Galt - "TheRefillMan"”
"I’d like to take this opportunity to express how awesome I think your staff is there at TonerRefillKits.
While online a week or so ago, looking for toner supplies for my HP Color Laser Printer, I stumbled upon your products on Amazon.com.
I was suddenly aware that by ordering the actual toner kits, with very little effort on my end I would be able to save a lot of money recharging my printer myself!
Who cannot use a few extra bucks in their pockets these days right?
Plus, I am adamant in my desire NOT to give HP another nickel after years of buying prohibitively expensive supplies once you purchase their machines. (I am actually of the mind that congressional hearings should be impaneled on the subject.)
Anyway, while perusing online I noticed that my new money saving endeavor requires the purchase a tool kit for opening the cartridge. A $12.00 item and one time deal. Plus, it appeared that I could only buy this tool only after placing a toner kit in my ‘basket’. I get the reasons for that right off the bat. NO Problem! So, I happily ordered the 4 color toner kit and tools. I happily began to wait by my mailbox......
Suddenly, after only an hour or so after ordering my items I received a call from a man identifying himself as Darren from TonerRefillKits. A very pleasant man who simply wondered how I was able to order the toolkit without ordering the toners. I stated that I thought I’d ordered it all from your company. Further quick examination from my end indicated that the actual toner order was placed with some company called SOL. At the time I had no idea where they were and Amazon did not provide a way for me to find that information out. I suddenly felt a bit of dread thinking that my order had been hijacked by some nefarious entity. I immediately cancelled the order on Amazon.
Darren also offered to match this SOL price. I agreed to reorder with TonerRefillKits once the $70.99 spent their was shown back in my debit account. We then came to the same conclusion that this SOL company had somehow hijacked TonerRefillKits amazon info to sell their products.
With interest piqued I began further investigation into this SOL company and discovered that for the most part they had a very good customer rating as well as quite a bit positive customer feedback. So, in a moment of levity I decided that perhaps I had been harsh in judgment and reinstated the order. After all, I really need to get this printer going again. I realize I could go to Staples and just pay big $ like the lambs these companies want us to be, but I refuse now.
Also, I was quite impressed at out fast my tookit from TonerRefillKits arrived. And the small gifts were as impressive as they were amusing too.
Today, I received my SOL toner recharge kit... what a mistake reordering was... no instructions AT ALL on how to cut the hole or how to remove and reinstall the reset chips. What I did get was a one-page instruction sheet on how to dispense the ink in an already hole-cut, recharged cartridge for another printer!!! And nothing about reset chips at all. Subsequent calls to a number provided on the invoice went unanswered. A recording saying that nobody would be answering the phone. I then went online to their now invoice provided website which contained NOTHING in .pdf format that one could access regarding instructions.
Suddenly feeling guilty for not just ordering with Darren at TonerRefillKits initially, I humbly picked up the phone and called your company.
I was greeted very pleasantly by a woman who’s name I cannot recall now and explained my plight and wondered out-loud if it would be possible to get the instructions I now suddenly needed. I was then forwarded to Oscar who incredibly seemed to know exactly what was going on and HE HOOKED ME UP! Right away, Oscar offered to send me a complete kit of TonerRefillKit’s product if I agreed to send what SOL sent to me along with the invoice and any other materials! Done Deal!
Now that is how to RUN a company. Great Job TonerRefillKits!!! All companies should model themselves on your customer service."
"You folks are the best! I regularly recommend you to my
friends and the businesses I deal with.
"
“Hello 'JKDTownCrier',
Thank you for your business and your recommendations to friends and other individuals within your network.
We recently asked our Facebook followers how much they save, on average, and one individual mentioned over $600 a year! Why mention this? Well, if we're able to save you a great deal of money on your printing supplies and you're recommending our products to others than just imagine how much everyone is able to put into their savings! More money to do the little things in life that you love - that's one of the bigger goals for our company to deliver.
Thank you, again, and please feel free to get in touch with us (email, phone call, snail mail) with any feedback, questions, or suggestions on how we could bring you an even greater experience next time around.
Kind regards,
John Galt - "TheRefillMan"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hi Amweldman,
Thank you for such kind words and choosing us for your printing supplies.
We're always interested in hearing from our customers and would love that you got in touch with us, at your leisure, to allow us to know the specifics into what we did well so that we may top it next time we hear from you :)
In the meantime, thank you, again, and have a wonderful day!
John Galt - "The Refill Man"”