"Always excellent service and quality. Very satisfied.
Thanks.
Jose"
"The service was very prompt and the order was filled accurately. I haven't used the kit yet as I have not run out of toner in the original cartridge that came with the printer.
Thanks for the M&M's and mini-light!"
“Hello Elainemfowler,
Thank you for choosing us and we can't wait for you to begin using the kit because we believe you'll absolutely love the experience, savings, and ease-of-use. We've included everything needed to get the job done but, just in case, you can always reach our technical support or customer service over the phone, email, or Live Chat. However, we're absolutely sure that you'll find the instructions to be highly detailed and guide you through the process without a hitch.
Also, you're welcome for the M&M's (our favorite!) and the mini-light (we love these things, they're helpful).
Thank you, again, and we're all anxiously waiting to hear about your experience once you've used our kits.
Kind regards,
John Galt - "The Refill Man"”
"LOVE * LOVE * LOVE! So easy and great price! Really love the attention to detail --- from the phone call to confirm order / to the directions in package / to the light key chain that came with toner to ensure you can see clear. *Love IT* Thank you!"
“Hello ShannonO,
Wow, four times on the love? Thank you!
We may be a little over obsessive when it comes to toner supplies but I think you could agree that this is definitely a good thing. Though it may be a process to how we handled our orders, we still go out of the way to add the personal touch which, we believe, is very much looked over in other companies and it's such a shame because it's customers, like you, that makes business such a delightful experience! We'll keep driving down the price, upgrading our instructions with greater details, and be sure to do everything we can so there's never a "huh?" moment when you're with us - it's a promise.
Thank you, again, and we're hoping that next time we can get 5x the love.
Kind regards,
John Galt - "The Refill Man"”
"Our experience with TonerRefillKits.com is always good. We appreciate that you use top of the line materials, and offer personal service to your customers. We were able to refill one our toner cartridges 11 times with your kits, saving us a lot of money. Thanks for all you do!"
“Hello Arizonafive,
Wow! You're certainly mastered the art of toner refilling (I think this may be one of the first times we've heard of someone refilling their cartridge that many times with just one kit) - that's truly astounding!
We're extremely thankful that you have chosen our company for your printer supplies needs and we'll be doing our best to earn your business for years to come; if there is any way that we can go above and beyond, please let us know, our aim is to deliver that "wow" factor.
Thank you, again, and we're all looking forward to doing business with you again.
Regards,
John Galt - "The Refill Man"”
"Great products and service"
“Hello Dave_bell,
These four words are more than enough to allow us to know that we're doing something right and we'd like to thank you, endlessly, for allowing us to provide you with printer consumables. We'll keep doing our best and please, if you ever need anything, get in touch.
Regards,
John Galt - "The Refill Man"”
"Extremely pleased with the products and service you offer."
“Hello Wmalburg,
We too are extremely pleased to hear that you had such a great experience with our products and services; it's these type of great words that make our job so much better because it tells us that we're doing the right thing.
If there is anything we can be of service to you whether it's tech support or if you ever need help with future orders - please get in touch. We're here to do our best!
Regards,
John Galt - "The Refill Man"”
"The instructions are clear. The refill product works great. The personal communication from customer service surpasses anything my previous toner suppliers would do.
A+++ in my book!"
“Hello Capfel98,
Thank you for giving us a shot at your business for supplying printer supplies. We're very delighted that you found our instructions to be top-notch (something we're very prideful of because we take an enormous amount of time crafting each). Likewise, we love when we hear that we've done an excellent job on the customer support end. Thank you for such kind words and the A+++ status - we'll keep doing our best!
Regards,
John Galt - "The Refill Man"”
"Great product at a great price. The instructions are excellent as is the support if needed. I am a returning customer. i love that they now include small stickers to put inside your printer with their phone number and web site info. The hardest part about reordering was remembering their web site, now they have even solved that"
“Hello Chuckulls,
Thank you for choosing us, multiple times, and all your kind words about our products, customer service, and small tweaks to our kits. We're lucky that we've been able to have TonerRefillKits domain name for all this time which makes us very synonymous with our products - there are a lot of competitors out there so we're doing our best to stand out and we believe that's through customer service, excellent support documentation (the instructions), and listening to our customers (like you!). We'll do our best to go above and beyond with your next order - please feel free to get in touch at any time, we'll be here!
Regards,
John Galt - "The Refill Man"”
"My latest order came in even faster then I expected.
Could not be more pleased."
“Hello Raybabin,
We're delighted that your order was so rapid in delivery; we do our best to get the orders packed and shipped the moment they roll through the door.
Thank you for your kind words and choosing us for your supplies; we're looking forward to servicing you in the future!
Regards,
John Galt - "The Refill Man"”
"The process of ordering is simple and easy to follow. You are directed to the type of refills needed by number or brand. There is a followup e-mail to innform you of when to expect shipment and it arrives as advised."
“Hello DrCarl,
Thank you, first and foremost, for allowing us to provide you with your printer consumable needs.
The website has gone through many changes over the years but we've always had the user experience first in our mind; we always want to present a 1,2,3 step approach to finding supplies so there's never a mistake in what you may be purchasing. There are some new things we'd like to try in order to make the process even simpler but we're extremely pleased you found it to be intuitive in its current form.
Please get in touch with us if you have any comments or suggestions; likewise, we're always here to help with our customer service and technical support.
Thank you, again, and have a wonderful day!
Kind regards,
John Galt - "The Refill Man"”
"Very fast service - product I ordered came in just a few days and came exactly as described. "
“Hello Chelle165,
Thank you for choosing us and voicing such kind and wonderful words.
When orders come in, we're right on top of them; we immediately push them to the floor, get the packed and prepped, and ready to go out the same day (the only exception is with orders placed just moments before closing up for the night but, even then, we often drive the packages over to the post office!).
I noticed that you mentioned that you 'don't know' about our returns/exchanges/refund policy so I'd like to take a moment to mention that we offer a 100% guarantee which means if you don't like it, you don't have to pay for it. We'll take it back and refund 100% of your money (without those silly restocking fees and so on like other companies do). After all, why pay for something you didn't like, right?
With that being said, I'm sure you'll thoroughly get the best from your purchase and see that the quality is on par with the full-priced products at the big box retailers.
Thank you, again, and we're looking forward to hearing from you again.
Kind regards,
John Galt - "The Refill Man"”
"I've used TonerRefillKits a number of times and always satisfied. Their instructions are very detailed explaining every step of the process and the results are just like a new toner cartridge. With this last order I even received a followup call thanking me for the business. Highly recommend TonerRefillKits!!"
“Hello Bob-909,
Thank you for such kind words about our company, instructions, and service.
The thanks go right back at you for choosing us to provide your printer consumable needs; without you, none of this would be possible so again, thank you very much!
We know the instructions can get a bit lengthy and "over wordy" at times but when we set out with our kits - we wanted the BEST and so we put a lot of our time and energy into ensuring the instructions are as detailed as possible.
Outside of that - we like to go that extra mile in customer service because we always found it odd that so few online companies refrain from getting in touch; using just emails is so impersonal, wouldn't you agree? That human element, even if it's just a simple follow-up call, is the way to go in our books and we're glad you agree.
If you're ever in need of customer service or technical support (or if you just want to chat about printers), please feel free to give us a call, shoot us an email, or get in touch through Live Chat. We're here to help!
Kind Regards,
John Galt - "The Refill Man"”
"Excellent customer service!
I have been a customer of yours for years. You've not only saved me tons of money on my printer refills, but also your technical support has helped me figure out what my printer problems are and how to solve them.
I wish all companies gave your type of customer service. You are an inspiration to and example of the type of customer service every company should strive to have."
“Greetings 12598GaryM,
Thank you, tremendously, for allowing us to provide you with refill kits for your printer over these long years.
Though we're a small company, it greatly pleases us to know that we're able to deliver such exceptional service (and set a new standard as per your words); Oscar, our tech guy, is quite knowledgeable and the rest of the team is ready and waiting to help in any way possible.
We'll continue to do our best and look forward to serving you again. We're a phone call, email, or Live Chat away so if you'd like to talk - we'll be there.
Thank you, again, and have a wonderful day!
John Galt - "The Refill Man"”
"Very Pleased. Like the M&Ms"
“Hello Bayview1204,
Thank you for choosing us to provide your printer supplies; we're extremely grateful and equally pleased that you found our products to be of five star quality.
The M&M's is our way of "sweetening" the deal; they're a small reward for a job well done :)
If we could be of any other service, please get in touch with us through phone, email, or Live Chat. We're here to help!
Regards,
John Galt - "The Refill Man"”
"Very good service with fast delievery!"
“Hello Xiaohx88,
Thank you, tremendously, for choosing TonerRefillKits.com for your printer consumable needs. We're absolutely delighted that you've found our service up to your standards and that you received your order in such short manner.
If there is anything that we could improve upon or if you seek technical support - please feel free to give us a call, send us an email, or chat with us via Live Chat. We're here as often as humanly possible (for a company our size); we'll be looking forward to serving you!
All the best,
John Galt - "The Refill Man"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello Cheovidal (Jose),
Thank you for the quick and friendly words about our company and its products. We're very thankful that you chose us to provide your printing supplies and will do our best to deliver an exceptional customer experience each and every time you come back.
Kind regards,
John Galt - "The Refill Man"”