"Hi
thank you for your concern abou the delivery of the 10 toner kits I ordered.
As I am living on the other side of the world,(accross the Pacific ocean) I do not expect delivery untill mid September 2012. This was calculated in my purchase arrangments so I am very happy with your prompt dispatch of the goods.
I have already reccomended this company to other potential users of toner because if it is easy to use as the old Xerox product this is the way to print lots that any geneologist will know.
Many Thanks
Graham"
"Great service and product as always. Have been a customer for about 15 years and have saved many thousands of dollars. Thanks.
Neil Ribar - EDI Group Inc."
"TonerRefillKits is the best company ever. They have saved us thousands of dollars in toner, and we have only been using them for 6 months. The quality is great, customer service is second to none. I would recommend them to any body. "
"Order was received in excellent condition in a very timely manner.
I would very definitely purchase items through your company again."
"Above and beyond expectations, and my expectations were fairly high in that I have been dealing with TonerRefillKits.com for several years. This was the first time I actually had to call on a question. First the phone was answered quickly and professionally by an exceptionally knowledgeable agent (English speaking) that answered my question. Secondly she took the time to explain why I may have been confused. First class service all around. "
"Great product at a Great Price! Very detailed instructions. Can't miss! Highly recommend the company and product!"
"I have ordered from TonerRefillkits twice now and both times received excellant service. I made an error on my second order and by cross referencing it with my first order, they caught it, contacted me and corrected it. I still received the shipment on the 3rd day!
The kits with instructions make it fool proof to refill my Brother Laser printer. It takes me about 5 minutes to complete. The copies I get are perfect - every bit as good as the first one printed.
As long as I own a laser printer, I'll be customer."
"Ordering was easy, customer service checked my order and returned to me the same day verifying that my order really included all I needed. The order went out that same day and arrived via USPS really quickly (all the way to Israel). Refill took 20 min and was easy due to the really detailed instructions. I sure know where I'll get my refill next time..."
"Easy to use refill kit. Explicit instructions. Fast delivery."
"Found my toner on your site and couldn't believe the price. My delievery came swiftly and with no complications at all. They even delivered to my P.O. Box for security.
I was especially surprised to find a care package of M&M's and a keychain enclosed in my invoice.
Thanks Toner Refills!!! You guys are the best and know how to satisfy your customers. I will be ordering ALL of my toner from you from now on."
"TonerRefillKits.com has the best product that I've found.
Their customer service is the best kept secret in the world. Toner RefilKits.com has customer that out of this world. They are the BEST!!
"
"I always appreciate how quickly Toner RefillKits gets our orders out to us. They are very friendly on the phone with you, which is rare now days. They've helped us in areas that really wasn't their job expertise, but they did what they could to help us through our problem anyway.I highly recommend them to anyone as a friendly, reliable company to do business with!
Diane Wilder
House of Joseph Ministry"
“Hello Diane,
We're extremely pleased that you had such a wonderful experience with us. Our mission is to always go above and beyond to ensure you get the best value (not just in our products but also in our interactions with you). We look forward to helping you again!”
"Delivery time was very fast. I have not installed the cartridges yet, so I don't know if I am satisfied with the product."
“Hello, "Kegarth":
Thank you for the review.
I love the fact that you found our products to have low prices, that you said you were very likely to make future purchases from us and that your assessment of the overall product shipping and deliver process was excellent.
But, I am truly concerned that with all of that being said, you said with reference to your overall customer satisfaction that you are only, "Somewhat satisfied."
Please remember that we are open from 8am to 8pm ET M - F and we answer our phones live (as well as answer our "Live Chat" web inquiries live, too) and whatever we did (or didn't do) to make you completely satisfied (or to earn five stars instead of only four stars), we need to hear from you!
I take every aspect of our business totally seriously (even the font we use, how well our instructions are formatted, what we say when we answer the phone, the color of our pictures, you name it, I analyze it) and input from my customers (our life blood for 25+ years) is of the utmost importance.
Also, from a purely technical standpoint, there is absolutely nothing we can do to alter the numeric rating we get with ResellerRatings.com (unlike many other "review" sites that let the merchant conveniently erase bad reviews) so when someone gives us anything less than 5 stars, our average rating score takes a hit.
If/when we deserve it, I go through the roof, first, then we immediately contact the customer and do whatever is necessary to fix it and also figure out how to make certain it never happens to anyone else in the future.
So, with all of that being said, if you care to give me a call at: 352.343.7533 or email me directly at: jgalt@TonerRefillKits.com and let me know what we should have done to earn five stars, please do so.
Thank you for your review, and your patronage!
John Galt - "TheRefillMan"”
"prompt deliver, with very clear and easy to follow instructions on how to fill cartridge.
I will be a returning cusytomer.
Thanks"
"Product arrived quicker than expected. While there is more to it than just pouring in the toner, the directions were easy to follow and the process was fairly quick and easy.
thanks - "
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Dear Neil:
Thank you, so much, for the great review and your long-term patronage.
The fact you have been with us for FIFTEEN YEARS(!!!) is fantastic.
I honestly don't aim for fifteen year relationships. What I do aim for is your experience with every interaction with our to be the best it can be.
If I achieve that goal then we have done the best we possibly can do to (hopefully) earn your business the next time you need printer supplies.
Again, Neil, on behalf of the greatest team of employees a business owner could ever hope to have, thank you for being our customer. It means the world to us.
Have a great weekend,
John Galt - "TheRefillMan"
www.TonerRefillKits.com”