"Delivery time was very fast. I have not installed the cartridges yet, so I don't know if I am satisfied with the product."
"prompt deliver, with very clear and easy to follow instructions on how to fill cartridge.
I will be a returning cusytomer.
Thanks"
"Product arrived quicker than expected. While there is more to it than just pouring in the toner, the directions were easy to follow and the process was fairly quick and easy.
thanks - "
"I ordered two hp drums for one half the price i was paying.they worked great and i am very pleased with the service and speed in which i received them. thank you Rich "
“Hi JRamalho-685,
Thank you very much for the kind words. We're extremely pleased that you had such a wonderful experience and will do everything it takes to ensure you receive the best deals and support from here on out. Thanks!”
"excellent! I made a mistake and ordered the incorrect refill kit, and Oscar made good on it-no questions, no problems-he just took care of business!
printer is spittin' out pages like new!!!!
great company!!!!!"
“We love Oscar! He's a rock star here at TonerRefillKits.
We're glad we were able to take care of the mix up and that your printer is now going better than ever. Hope to hear from you in the future!”
"Very prompt and professional service with great pricing."
"The product quality was excellent, the customer service was the best I ever experienced and delivery was fast. The best purchase experience I have had in years. Other companies should learn from tonerrefillkits.com . I am now a regular customer."
"We have been ordering from TonerRefillKits.com for 4 years. In the past 4 years we have saved thousands of dollars by useing there product. They allways ship our entire order quickly so we dont have to resort to paying full retail from an office suply store. Love doing butisness with them and intend to continue. Thank you TRK.com"
"The customer service experience with TonerRefillKits.com is truly remarkable. They have attention to detail in the instructions and included a clean up rag, bag for leftover toner, a sheet to protect the work area and M&Ms! Changing the toner while following the instructions was pretty straightforward but still a bit of a hassle. I was pretty astonished at the amount of toner that was left over when my cartridge told me that it was "empty." I will use TonerRefillKits.com again."
“Hello ChrisAdams,
We're truly glad that you chose us and thank you, immensely, for your kind words. We're glad you enjoyed the M&M's, a small treat to make the refill procedure a pleasant experience. We look forward to seeing you soon!”
"The customer service from TonerRefillKits.com was fantastic. After I placed the order online, they called me the next day to let me know that my order was being shipped out and to ensure my order was correct. The order arrived and the step by step instructions were the most detailed instructions and easy to follow that I have ever had to follow. All around a great experience!"
"Excellent Service...Super fast delivery and great product. I will definitely be ordering again. Great job."
"For several years now, Toner Refill Kits has been providing me high quality toner at very low cost. I'm very happy with the resulting print quality from my two HP and two Canon printers. Toner Refill Kits has saved me almost $2,000 thus far! It's EZ, fast and very neat now that I use an empty paper grocery bag to collect the un-used toner emptied from the cartridge waste bin. I also form a tiny melted plastic blob that's used as a retainer for the reset chip. Their inexpensive tool kit has everything I've ever needed. I'm 100% satisfied."
“LibertyLover2, we love your DIY attitude! The 'plastic blob' is ingenious and bravo on utilizing the paper bag for the waste toner (we'll be sure to take a mental note of that one). As always, we're glad that you've experienced a wonderful time with us and hope to continue helping you save money for many years to come.”
"Good product, friendly and good customer follow up. The only thing I did not see is a log in on their websight for returning customers. I had to put all my info in again. Let me know if their is a way to sign in maybe I missed it???????
John"
"I am very pleased with this product and have already strongly recommended it to everyone I meet. I brought this online, shipped it half way around the world and the total price including shipping was just about half the price of the original product in my country. This certainly is an affordable and efficient way to keep printing and the quality is just llike the real thing! I must say I was overwhelmingly impress so much that I told my all my friends and families. Not only them but everytime I walk into a store or business that has a toner printer I find myself trying to sell your toners. Good work toner refills!"
"Product arrived quickly, even with free shipping, and is performing as expected so far! The refill kit was easy to install. Will definitely buy again!"
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello, "Kegarth":
Thank you for the review.
I love the fact that you found our products to have low prices, that you said you were very likely to make future purchases from us and that your assessment of the overall product shipping and deliver process was excellent.
But, I am truly concerned that with all of that being said, you said with reference to your overall customer satisfaction that you are only, "Somewhat satisfied."
Please remember that we are open from 8am to 8pm ET M - F and we answer our phones live (as well as answer our "Live Chat" web inquiries live, too) and whatever we did (or didn't do) to make you completely satisfied (or to earn five stars instead of only four stars), we need to hear from you!
I take every aspect of our business totally seriously (even the font we use, how well our instructions are formatted, what we say when we answer the phone, the color of our pictures, you name it, I analyze it) and input from my customers (our life blood for 25+ years) is of the utmost importance.
Also, from a purely technical standpoint, there is absolutely nothing we can do to alter the numeric rating we get with ResellerRatings.com (unlike many other "review" sites that let the merchant conveniently erase bad reviews) so when someone gives us anything less than 5 stars, our average rating score takes a hit.
If/when we deserve it, I go through the roof, first, then we immediately contact the customer and do whatever is necessary to fix it and also figure out how to make certain it never happens to anyone else in the future.
So, with all of that being said, if you care to give me a call at: 352.343.7533 or email me directly at: jgalt@TonerRefillKits.com and let me know what we should have done to earn five stars, please do so.
Thank you for your review, and your patronage!
John Galt - "TheRefillMan"”