"Those folks are absolutely FANTASTIC"
"I always get exactly what was advertised, plus a bag of M & Ms - nice touch! The instructions included with the kits are very thorough and easy to follow."
"Toner has not arrived but based on past experience it has been tied up by Canada Customs but will arrive long before I need it as good as new ones (I got lazy and ordered 2 complete cartridges)
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"Wonderful, i am very satisfied and I want to recomed who needs a cartdige call this company."
"Quick delivery. Toner works fine. Saved some money."
"Wonderful customer service... Oscar was a great help on the phone... he even sent me a replacement cartridge when we couldn't resolve my error messages over the phone. Thank you so much for keeping my small business up and printing! "
"From start to finish, a terriffic experience. I've dealt with other DIY toner refill places in the past, but TRK definitely raises the bar. Thank you for the quality service and product. Will certainly order from them again."
"Everything was great--just as I ordered. They even called to let me know my order would be coming in two shipments."
"TonerRefillKits is a Top Rate company. They make sure your order is perfect and their customer service and tech support is first rate."
"This is my second order, and just like the first one, it is on time and just what I ordered! Thanks TonerRefillKits.com!"
"I never fill these things out... But -purchasing from the RechargeX was a exceptionally pleasant experience- they know customer service! I called them several times with curious, pesky questions- which would not lead to a profit for them. They showed me how to get the most out of my present cartridge and I spoke with a real person after one ring! They thanked me for my purchase- a real person did! They sent a small pack of M&M's and another thank you when I received my 17 dollar purchase in the mail. I hope my toner lasts awhile- but I will be glad to buy again through these guys! "
"Great service. delivered already."
"We have been buying thier toner refill kits and new toner cartriges for years and thier service and quality and customer support is great. We even appreciate thier follow up phone calls and love the M&M gift which comes with each shipment. I was just surprised when my new shipment arrived and the bottle sizes are smaller. I hope this was not a way to keep the price and downsize the amount of toner. "
"I've been using TonerRefillKits.com for the last 7 years. Their service is always prompt and the product always performs. Good pricing too!"
"Constant confirmation calls questioning if you are really sure you wanted to order what you specified on the order form are annoying."
“I am sorry that you found our confirmation call about your order to be annoying.
("Constant confirmation calls...", though, is a bit of a stretch, since we only make one call per order.)
Those calls are as short and to the point as we can make them... Confirm the machine in question, confirm the quantities, thank you for your order, done.
While the vast majority of our customers are stunned that an internet company (or any company, these days) calls to thank them for their order and verify its correctness before shipping and appreciate the personal touches that we add to our order process, I, too, am one of those people who doesn't like being called unnecessarily.
In this case, though, the reason I made the decision several years ago to call our customers the day of their order is that we found so many people ordered the wrong products (thanks to manufacturers who make machine series/model numbers sound/look so similar and cartridge numbers that far too frequently have numbers that overlap, or, in many cases, they simply didn't take the time to verify what printer they have and picked the first model number they thought was theirs (HP4 vs. HP4V, HP 1005 vs. HP P1005, etc.)
Since we have a "no time limit", "no fine print" guarantee (where we pay to get the product back to us if you are unhappy for any reason, even if you inadvertently ordered the wrong item, pay to have the correct item shipped out once the ordering mistake was uncovered, etc.) the out-of-pocket expense to us and the extreme frustration to the customer who found out only upon opening the box they ordered the wrong thing, then had to contact us, arrange for their incorrect item to be shipped back, pack it back up, wait for the replacement, etc., far outweighed the potential negatives of the confirmation calls.
I am also concerned, though, that you gave our product shipping and delivery process only a "fair" rating, because we strive to ship all orders the same day we receive them (assuming it is a business day before 4pm ET) and we achieve that 99.8% of the time (still not perfect, but we agonize over that, and most everything else we do, every day.)
I really do appreciate all input (whether favorable or not) and take it all to heart to make our company the perfect "10" we strive to be.
Thank you, again, for your patronage and your input and if you care to give us a holler or use live chat to address any potential outstanding issues, please do!
John Galt - "TheRefillMan"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hi RFAMIAMI,
I am happy to inform you that the amount of toner in the bottle has not changed at all. We have downsized the bottles themselves to save plastic (it's not just toner cartridges we try to keep out of the landfills!). Rest assured the amount of toner you are getting in the bottle is the exact same gram weight as your previous orders.
It is so great to hear that you are satisfied with our quality, service, and customer support.
If you have any questions or concerns please feel free to give us a call at 800.527.3712 or 352.343.7533 8am - 8pm EST M - F.
Thank you so much for taking the time to leave us a review.
John Galt - "TheRefillMan"”