ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
4.69/5
Return/Replacement policy:
5.00/5

5/5

2012-07-23

"Great product. Great company. Love the M&M's"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-07-21

"Those folks are absolutely FANTASTIC"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-07-21

"I always get exactly what was advertised, plus a bag of M & Ms - nice touch! The instructions included with the kits are very thorough and easy to follow."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-07-19

"Toner has not arrived but based on past experience it has been tied up by Canada Customs but will arrive long before I need it as good as new ones (I got lazy and ordered 2 complete cartridges)
"


5/5

2012-07-18

"Wonderful, i am very satisfied and I want to recomed who needs a cartdige call this company."


5/5

2012-07-18

"Quick delivery. Toner works fine. Saved some money."


5/5

2012-07-16

"Wonderful customer service... Oscar was a great help on the phone... he even sent me a replacement cartridge when we couldn't resolve my error messages over the phone. Thank you so much for keeping my small business up and printing! "


5/5

2012-07-12

"From start to finish, a terriffic experience. I've dealt with other DIY toner refill places in the past, but TRK definitely raises the bar. Thank you for the quality service and product. Will certainly order from them again."


5/5

2012-07-11

"Everything was great--just as I ordered. They even called to let me know my order would be coming in two shipments."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-07-11

"TonerRefillKits is a Top Rate company. They make sure your order is perfect and their customer service and tech support is first rate."


5/5

2012-07-11

"This is my second order, and just like the first one, it is on time and just what I ordered! Thanks TonerRefillKits.com!"


5/5

2012-07-10

"I never fill these things out... But -purchasing from the RechargeX was a exceptionally pleasant experience- they know customer service! I called them several times with curious, pesky questions- which would not lead to a profit for them. They showed me how to get the most out of my present cartridge and I spoke with a real person after one ring! They thanked me for my purchase- a real person did! They sent a small pack of M&M's and another thank you when I received my 17 dollar purchase in the mail. I hope my toner lasts awhile- but I will be glad to buy again through these guys! "


5/5

2012-07-10

"Great service. delivered already."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-07-09

"We have been buying thier toner refill kits and new toner cartriges for years and thier service and quality and customer support is great. We even appreciate thier follow up phone calls and love the M&M gift which comes with each shipment. I was just surprised when my new shipment arrived and the bottle sizes are smaller. I hope this was not a way to keep the price and downsize the amount of toner. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-07-09
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hi RFAMIAMI,

I am happy to inform you that the amount of toner in the bottle has not changed at all. We have downsized the bottles themselves to save plastic (it's not just toner cartridges we try to keep out of the landfills!). Rest assured the amount of toner you are getting in the bottle is the exact same gram weight as your previous orders.

It is so great to hear that you are satisfied with our quality, service, and customer support.

If you have any questions or concerns please feel free to give us a call at 800.527.3712 or 352.343.7533 8am - 8pm EST M - F.

Thank you so much for taking the time to leave us a review.

John Galt - "TheRefillMan"”


5/5

2012-07-07

"I've been using TonerRefillKits.com for the last 7 years. Their service is always prompt and the product always performs. Good pricing too!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A