"Hi. I placed an order # 14881600 a week ago. The product has not been sent until now. No one has contacted me about it. "

"ridiculously ask to confirm to send the shipment , why would you ask to confirm to send or not when the customer already pay? Makes the turnover time more than 10 days and still have shipped yet, **** poor performance "

"Really professional, good experience and would surely recommend and doing business with them again."

"Good overall, I don't understand why they wasted 2 days before sending me an email asking me to confirm my vin before they'd ship the part, or why someone didn't ask themselves if that even made sense for a wheel cover.

If my car was stuck in the driveway waiting for the part I'd be upset about that."

"Ordered a hose over a week ago, and just realized they cancelled the order without warning! Not only did it get cancelled, I didn’t even receive a refund. Do not buy. "

"I have ordered from here before with great success. That’s the only reason I’m not giving them a 1 star at this point.
I ordered over $1000 in parts and they still, after a full week, haven’t given any details. I emailed them, and called multiple times and nobody has replied. "

"Ordered new rear springs for my 2012 Sienna & still don't have a ship date. Website said ships 2-4 days but still no word after 6 business days & 2 enquiries. Not a good first impression thus far, but hopefully that changes."

"Your bot needs to go. Ordered $1k in parts for my 4 runner a week ago. Waited an extra day because Cananda long weekend, no problem.

Am now day 6 since ordered, no idea if order is placed, no idea on shipping method or time to get to calgary, asked chat bot twice now, and no response of any kind.

Can someone at least tell me if I was scammed? Not impressed so far."

"I cannot get through to some in order to determine my status. I have not shipping or order placement confirmation."

"I am ordering both front fenders for a 2005 Toyota EchoRS. They wisely prevented the order from completing recognizing shipping was to be a problem, large awkward parts delivered to a home address. Makes sense to me, which reminds me I need to find a business to receive the parcels for me."

"Incorrect part was delivered!"

"Easy to navigate the website, finding what you’re looking for. They always confirm figment of parts, and when necessary they reach out to you. Order was accurate and on time."

"A week from my order and my parts are not even shipped. It took 1 week for them to just confirm that they received my order.
I did so many follow up and they were promising to ship the parts “by tomorrow”. This “tomorrow” still did not come.
"

"Ordered some steering parts and a lower oil pan for my '14 Taco. Far cheaper than going through the dealer (%30!) and you still get genuine Toyota parts. Parts took a few days to work their way through Canada Post's system, they went for a tour of Southern Onterrible, apparently (London--> Toronto--->Kitchener--> Here ) but otherwise, all good."

"When you factor in the shipping cost my part was actually a couple dollars more expensive than if I'd bought it right from Toyota.

No shipping time estimate was provided until they physically shipped the part.
A local Toyota parts dept said they could get the part shipped from Toyota's warehouse in Toronto in two days. It turned out to be over a week from Toyota Parts Direct, but of course I wasn't even aware of that unti three days after I placed the order. "