"Pro service always verify your order and you get the right one"

"excellente qualité pour les pièces"

"Super good selection and lots of helpful information. The only drawback is shipping - there are no options to expedite the very slow shipping method they offer. Ordered a small part and it is going to take nearly 2 weeks to arrive. My sense, unfortunately, is I could have received it sooner from local Toyota dealer. Still waving for the part…"

"Simple and efficient communication."

"Good selection of parts, price are good. Preparation of the order and shipping could be faster but still acceptable"

"No answer to my questions about my order. Very disappointed."

"Website had great selection, and prices. I found all of the parts that I needed. I ended up cancelling the order since the delivery was going to take between 4-6 weeks from date of order. Having to correspond only through email 1-2 times per day also made the ordering and confirmation process unnecessarily longer than needed."

"Order placed on July 21st and followed up on July 25th. Received an email for 2-5 days. Following up today on July 30th. More information is required by now since I have to coordinate the install of the part"

"The 17 daughter broke the taillingt on her mother's car. I made her do all the research on the replacement, dealer, after market, Amazon ...She found you site and the cost was much lower than the price listed on the dealer website so she ordered it. A few update email later and it came. She is going to Montreal this weekend and wanted the car to be whole for the trip for police and safety reasons. The email kept her from bugging me every five minutes for updates on the arrival. Good job and thanks. "

"I ordered a engine mount and after more than a week of having no news they just cancelled my order without any explanations.

Bad costumer service, at least they refunded me. If you are in a hurry dont order with toyota parts direct."

"Toyota Parts Direct has a solid reputation for being very slow in fulfilling orders.
Other companies, like Rock Auto, will have the parts at my door before TPD can acknowledge my order. "

"Barely heard any feedback regarding my order."

"Parts diagram misleading when it’s labeled as a rear bumper assembly, showing all the parts. This should be labeled as “main rear bar”"

"I ordered some parts. Initially the communications was good. They contacted me to tell me i ordered more of one part than i actually required. But then I tried to get clarification of this concern and communications stopped I have not yet received an email acknowledging that my order has been shipped. The money has been charged against my credit card but otherwise no further communications."

"It took about a week for them to ship the product. Otherwise the item was as descriped and in proper packaging."