"Awesome parts! Greater service!"

"I was a little worried after my order went through because there’s no email confirmation. After couple days I emailed back and give me a prompt response, get it the following week."

"Good service. Chat window on website is annoying as hell but can't complain otherwise"

"Part was good OEM Quality but delivery time is getting long. I do realize though delivery's are brutal everywhere "

"Parts came on time!.
Previous orders came as well"

"Easy to order parts and fast delivery"

"There was no notice about order confirmation and shipment. I have to check with online assistant. "

"Very disappointed that Toyota parts direct does not give you a delivery date before purchase like most sights. No one answers there phone and they don't return calls. Try emailing them and it takes 2 days to finally here from someone without all the information you need. Online chat is totally useless. I will be looking at 2 other discount toyota websites that I found online for futures purchases."

"Can't I get a human on!!!
Emailed and send a chat with no reply.
Consumer care is less me getting CRA on the phone or reply vi email... horrible!!!"

"WAY BETTER THAN OUR OWN PARTS DEPARTMENT!"

"Easy to order parts, found the part I needed, and got it ordered and paid for."

"I ordered some Toyota parts, and then realized i had made a mistake, and tried to cancel , but was not able to reach any one. No one answers the phone, and on one replies to emails. they took my money and did not send any parts.
a scam. A Messenger."

"Ordered my part on a Sunday night and had it in my hand on Wednesday. Communication emails were great and kept me informed of the order status. Overall it's a great service and will use it again."

"1. They will charge you before they look at your order. Even if the item is not available or at back order without ETA.
2. Chat not helping you with order only they want to sell.
3. Phone always on voice mail telling you go to web site or leave msg will back to you later.
4. Email not responding saying after two business days.
5. Refund took more than a week. And still waiting.
"

"No confirmation email. Can't talk to a real person. Online chat is a joke. Shipping took over a week. Learned my lesson. Back to Rock Auto."