"I am waiting for confirmation that the order has even been processed, let alone shipped successfully. Your request for a review is premature. I have paid in full, I might add, but have received nothing yet, nor any further communication from the company."
"Still haven't received the parts from Toyota parts direct also truck not working until the part is install and also got double charged on a credit card which hasn't been solved in the last 10 days"
"Great customer service on this site. I found the chat very helpful in tracking down obscure parts. My biggest irritation is the lack of indication concerning stock for items. For example, when you place an order, one item can be backordered for months, and there is no warning or message at all. It can be easy to resolve if you contact them, but it would be more convenient if there was some kind of indicator as to how long you could be waiting for something, even if it was just an estimate. "
"After a week i dont have a tracking number yet"
"Correct parts, delivered on time and well packaged."
"Great service as always.Never dissappointed"
"Placed order. The site does not indicate if the item is in stock. So I went on the website the day after and asked the chat person what is the status of my order and whether they could tell me if the item I ordered was in stock. They has no info on the status and could not tell me either and told me to call the 1800 #?? What is the point of the chat with a representitive feature? "
"Swift shipping, above and beyond customer service. 5 stars for sure period. Will shop again. Thanks."
"The business has not responded to any of my emails and has still yet to update any shipment information. "
"Their prices were better than any other Toyota genuine parts reseller. They have a very efficient follow up Re confirmation system in place to ensure the parts as ordered would fit the vehicle which I found to be most beneficial for the buyers as such you do not end up paying for return and restock fees should the part not fit. Good customer follow up and shipping process. Bravo TPD team. Keep up the good work. "
"Speedy delivery, ensured part was the proper one for my vehicle"
"
Was very best, great prices!"
"Still waiting for easily-available accessory (hood ornament for Matrix) ordered about two weeks ago. Hope it gets here soon! "
"I need a rather specific part for an older Toyota Matrix. After havin’ a difficult time tryin’ to locate parts from a normal auto parts retailer (to no avail) I found out that Toyota doesn’t deal with anyone but Toyota…
Fair enough, with more diggin’ I found which part I needed through Toyota Parts Direct, bought it as if it were any other online purchase, and it shipped within 2 business days. It didn’t long to arrive thankfully.
The best part? I have three alert dogs at home and the delivery driver dropped it at my front door without them knowin’! That was probably the most impressive part of the whole experience. So kudos to that person.
Anyway, this probably won’t be read by anyone but I had an overall positive experience. Thanks"
"Received parts within a week through Canada Post. Great quality and easy to replace.
Recommend"