"They double checked to ensure I was getting the right parts. Two thumbs up."

"I really found the constant pop up of your chat help to bd annoying. It was constantly interfering with my view of the site and when I did have a question, neither the operator or her supervisor had any idea about the question.

My advice: Make it much less obtrusive or much more knowledgeable/helpful. "

"bon service et bons conseils avec le chat . Merci"

"I received exactly what I ordered and it was shipped quickly. Excellent service, I highly recommend."

"Called and left messages several times with an issue and they never returned my calls .
Because they refused to return my call i was unable to correct a mistake and then they are going to charge me a 30 % restocking fee . The joys of buying on line . Support your local business buy local."

"First order was cancelled a few days later, stating that they didn't have any stock of the products they had listed. Re ordered a different, unrelated product and that has still not shipped over a week later. I'd like to recommend them and I hate leaving poor reviews but I haven't had success with them yet. "

"Great, on time, everything looks good"

"After placing an order for parts I waited as the email indicated, 2 to 4 business days to ship. After a week’s wait I was prompted with an email to review Toyotapartsdirect.ca to which I replied that I have not received an order nor shipping confirmation. After several emails they sent me a refund saying a part I ordered was not available and had no expected restocking time. Disappointed to say the least, not in the lack of obtaining the part but how I had to inquire myself after being asked to review the service provided. Irony. I don’t usually leave reviews, but in this case at least I can deliver. "

"I wanted to purchase a Toyota part and placed my order. Emails said it would take time to fulfill the order, no problem. I waited patiently for 2 weeks with no email. Went through the chatbot to find an update. Was redirected to call. I call and it goes to voicemail, I left a message inquiring about my order. 3 days later still no callback. I get on the chat to initiate the refund. Refund sent.

If you don't have the product, don't let the order go through. The whole experience of shopping on this site was a waste of my time and I still don't have my part."

"Ordered and delivered within 2 days. Fast and straightforward."

"Staff helped me get all the parts that i needed and even refunded me parts that were not necessary. Very happy."

"Seller, toyotapartsdirect.ca disclosed my private information to third party such as resellerratings.
I NEVER gave any permission to share my relationship with seller.
Seller clearly showing disrespect to customer ignoring privacy and business rules. "

"Easy and straightforward ordering. "

"Go somewhere else. Clearly not customer oriented. Sent me to a dealer. I refuse to deal with that monopoly. We ordered internationally instead"

"Expensive delivery charge.
Did not provide currently information about stock.
After checkout send email then late delivery "