"Quick response and accurate order shipped"
"Seatbelts are dangerous goods apparently. Thanks"
"They allow you to order the battery with delivery then they refuse the order stating that they don’t deliver battery because it’s too dangerous , why not remove the shipping option then :("
"takes way too long to ship. Won't let you pick up. customer service isn't even located in the same building."
"Great service. Arrived a eeek before estimated arrival date!"
"No communication from anyone
Nobody answers the phone or even care about calling back
Very very bad customer service
Ordered parts and one week went by without me knowing if the part was shipped, available… nothing
And got asked to give a review before even receiving my parts!!! "
"Parts according to description, prices are competitive, properly packed, delivered faster than expected (depending on the type of parts)."
"Received parts as ordered, just didn’t get an email notice of delivery "
"I ordered a bolt, when I received the Bolt it was banged up threads were dented and the bag It came in was some aftermarket company(they scratched out the aftermarket company's name) not Genuine Toyota . I tried to get a hold of Toyotapartsdirect they do not answer. Look up the Address they are not a Toyota Dealership or Parts store. Stay away from this place and order from a real Toyota parts place."
"left several messages and received no call backs"
"The whole experience was good from the beginning.... correct parts, fast shipping, reasonable prices. The only reason I didn't give a 5 star rating because I believe they can improve on the communication part once the order has been submitted and shipped. You are not notified when the order was shipped and when the status of the order changes.... you always have to keep looking back on your original order. Other than that it was great!!!"
"On there site they offert to their customers to cancel the order when delay are too much because of Toyota supply daley problem. When you ask for your refund they show you a line that say your not aligeble for a refund"
"The parts are oem and hard to find so this vendor is a great source. Shipping was slow but that is the norm these days. Communication was not great. I enquired about progress twice and was informed that TPD had sent me an update which I had DEFINATELY not received. "
"Cancelled because the needed part was actually unavailable."
"Quick shipping and cheaper than dealer even with shipping cost."