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Verified
4/5

2017-10-20

Amazing company, however...

"I buy and sell with tradesy all the time however when I sell an item it takes way too long to get the funds. They say it should take anywhere from 3-7 business days but sometimes it takes up to 10 which translates to more like 14 after including weekends so that is a very long time when you are waiting on funds. Everytime I ever call and complain about it they always have an excuse. It's very frustrating and if they can't keep it within a guaranteed time frame, don't state it on the website! Tradesy, you should really work on this issue."


Verified
5/5

2017-10-20

Great experience.

"I purchased on a Sunday and received it on a Wednesday. The item was exactly as pictured. "

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Verified
1/5

2017-10-17

Be very careful when purchasing from this company - they do not vet the sellers for authenticity or condition -

"I purchased a "Saga" fur from a seller on Tradesy. The fur was not a Saga brand. It was NOT in excellent condition - it smelled like mildew/mold. I immediately contacted the the seller but argued that fur should smell that way. She suggested that I have it cleaned and it would remove odor. I contacted the premiere fur cleaning company in Kansas City and they said there is no guarantee that it would come out. I loved the fur even though it wasn't a Saga but I could not wear something that smelled so bad without feeling embarrassed so I sent it back. The seller promised in writing that she would refund full amount paid but not return shipping. She refunded the amount paid but not the shipping. It cost me $75 in shipping for an item that was misrepresented in brand and condition. Tradesy is not a great company. Real Real is reliable. I found a true Saga in perfect condition!"

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Verified
5/5

2017-10-18

Oryany Leather Backpack

"First time ordering. Very, very happy!
Will definitely be ordering again !
"


Verified
1/5

2017-10-16

Haven't gotten a refund on an order THEY cancelled, but they took my money!

"I placed an order and my money was taken out of my account immediately. They cancelled the order because the seller, Ana L Valeriano, did not have the merchandise in this country (that was the explanation. What????)
I have never gotten my money back. It has been 9 business days and there is no way to get in touch with a human being at Tradesy except to leave an email.
Buyer Beware!
"


Verified
5/5

2017-10-15

BEST EVER

"I am a huge online shopper. I had never shopped Tradesy before but I will certainly shop again. I bought 3 Brahimin bags - 2 new with tags 1 slightly used and ALL for under $400 UNREAL!! No reason to go anywhere else or ever shop retail again!
"

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Verified
5/5

2017-10-14

Smooth site

"Well described merchandise and gives you opportunity to ask Seller questions. I like the "Save" feature which allowed me time to question seller, then produced an email with the clothing picture and a link back to the Purchase page. very slick and doesn't waste my time. I didn't have to wander around the site looking for where to go next. Nice design with humans in mind. I hope the sellers like it to and that it's fair to them."


Verified
4/5

2017-10-10

TRHC was amazing!!

"TRHC is best seller and fast"

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Verified
5/5

2017-10-05

Like new

"A sweater I purchased from Strawberry Fields arrived today in superb condition.It looks a though it just come from the dry cleaner. It is perfect in all ways. I would buy from this seller anytime."

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Verified
5/5

2017-10-06

Perfect purchase

"Found easily what I was looking for & bought it in an instant. Easy site to navigate. "


Verified
5/5

2017-10-06

Love this sitr

"Found exactly whatbi was looking for. Bought with confidence knowing if the item didn't fit, I could return them unlike other resell sites"


Verified
1/5

2017-10-06

Never received my $2300 purchase!

"Tradesy was recommended to me from a friend so I thought I'd give it a try. I selected a black monogram cabas YSL handbag for $2,300 USD. I paid in full and waited three full business days before receiving an email that "my order was cancelled after the seller never confirmed." I contacted the seller twice and never heard back. My time was not only wasted, but I will never use this site again. Instead, I paid extra and bought directly from YSL. Overall very poor customer experience! "

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Rep reply posted 2017-10-06
A rep from Tradesy, christinao.tradesy, has responded:

“Hi there,

Thank you for your feedback and we're sorry to hear that the seller was unresponsive to your purchase! Tradesy wants to have the best buyers and sellers around and if sellers are unable to fulfill these sales, their accounts are noted and forwarded to our Trust Team for review.

We can certainly understand the disappointment in a purchase not being able to be completed and apologize for any inconvenience caused. While I realize this may not change your experience, we are hopeful that if you do decide to order from Tradesy that the next item will be something you receive and love.

If you have any further questions or concerns or need help locating an item, please reach out to our Member Care department at Team@Tradesy.com. Thank you.”


Verified
2/5

2017-10-05

Why do they keep raising how much they take from the people that run their site????

"I just think that taking 23% of the total sale is a bit ridiculous. There are to many new sites that offer a way better deal as for when it comes to selling. Tradesy is taking away money from their buyers and sellers. Sellers for example have to raise prices just to pay Tradesy Fee. Buyers have to pay more because Tradesy raises seller Fees. When does it end. Plus it takes about two weeks for you to get your money from the day your item sells. Ebay is the same day and you only pay about 12-13%. I really want to know where the money is going if there are going to take 23% out of my pocket for each and every sale. Can someone please help me understand why they keep raising there percentages? This will steer a lot of people away if they already haven't left. Good Luck Tradesy, remember you need sellers in order to keep going."

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Rep reply posted 2017-10-06
A rep from Tradesy, christinao.tradesy, has responded:

“Hi there,

Our team is dedicated to providing new and innovative features that we believe will help increase sales and provide a better experience for you. We understand the paying a larger commission is not ideal. However Tradesy remains the platform that offers multiple shipping options, handles all returns so sellers don't have to, and we have new features coming your way to ease the listing process and increase transfer times!

You can view more information about our upcoming beneficial changes here: https://www.tradesy.com/help/article/115013133048/?tref=search

Please feel free to email Team@Tradesy.com with any feedback or comments you may have. We are listening! Thank you!”


Verified
5/5

2017-10-05

Exactly right

"The only place I could locate the item I sought was Tradesy.com
I bought a coat and it arrived in the mail about 5 days later, exactly as it was listed and pictured. I'm happy. I feel lucky to have found it at all. I will buy from them again.
"

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Verified
5/5

2017-10-02

In Love!

" I absolutely love my new bag. I could not believe the condition it was in, it's practically brand new. It still has the new leather smell and it's a bag from 2009. It is so beautiful I cannot wait to wear it this fall. I was shocked at the price I definitely thought there was something wrong with the bag at first when I saw the price online but when I received it so my gosh I fell in love. It was basically brand new it doesn't even look like anything was even in the purse. The outside is perfect, the inside is perfection. Like I said I am in love this is my favorite purchase from Tradesy by far. It's the biggest bag I own and it got it for the cheapest price. Got to love a sale. It also happens to be my first YSL purchase and I am so happy with the results. Truly great quality. It was shipped in a timely manner and the seller was nothing but kind. I am actually thankful she decided to sell the bag because it definitely has a new home where it will be loved thoroughly. "

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