"I totally enjoy shopping on Tradesy. Love it, love it, love it. thank you"
"One day, i sold a brand new channel ring. A few day later the item was returned to me damaged and Tradsey accused me or misrepresenting the item as new. They told me the pictures don't represent the item accurately when in fact, they have prior to it being damaged.
Their response was that the item was returned within 24hours (as if it takes 24 hours to damage something). The people who responded to me seem to not have any trust towards my word as they kept making accusations of misrepresentation. In actuality i have no reason to lie when i sell items as it really won't benefit me because of polices in place. But the same cannot be said for the buyers.
When i was reading over their policy regarding this issue i finally realized how unprotected the sellers are on this site. "YOU EXPRESSLY UNDERSTAND AND AGREE THAT TRADESY SHALL NOT BE LIABLE FOR...ANY DAMAGES," Their is absolutely no protection for sellers. But the buyers could take advantage of these loopholes of the sellers. All they have to do is damage an item, and in effect they get money as opposed to a store credit, so their is no deterrent for buyers from doing these things.
And its not just me. Reading the other reviews shows that this is a real problem at Tradesy. But other sites have taken measures to prevent this, such as Vestiaire that check items before sending them to the buyer. A simple fix to a problem Tradesy is having. But here i am, worse of than how i was before and Tradesy does nothing to help the problem that their own serves has."
"Tried to return an item and they refused to accept it even though I followed the policy to make the return. They said the best they could do is a store credit which months later I still do not see in my account so it looks like I am out $3,800 and not much I can do about it. No return, no credit and they still have the watch. "
“Hi Kevin,
We're sorry for any inconvenience regarding our return policy. Our return policy states that you are able to submit a return request within 4 days from the delivery date for a Tradesy site credit. In the event an item is as described, we can not pull the earnings from the seller to issue a refund, therefore a credit is made available to you to purchase an item you do love. We understand this may not be ideal for you however our goal is to make our policies as fair as possible to both buyers and sellers alike.
Additionally, our return policy also states that we must have the item at our headquarters within 10 days of your request date - this is to ensure that the item is in the same condition as it originally arrived to you from the seller. Your item was shipped from your location 15 days after your return request date and as a courtesy, our team still accepted your return and issued a site credit.
We hope this helps further clarify. If you are having issues locating the credit in your account or have questions as to how it is applied, please contact our team and we will be happy to assist you with viewing your credit.
Please feel free to contact us via phone M-F 8AM-1PM PST 844-988-7233 or email Team@Tradesy.com.”
"Found a gorgeous bag and got a great price"
"I found Tradesy while on line shopping and I can truly say my experience with tradesy has been Excellent they stand by everything they state on their site. Please shop at tradesy with confidence. I give them 5 stars. "
"I never heard of this site before until today. I received an email showing me purchasing a pair of sunglasses , which by the way I did not order. I can't get in touch with no one to cancel the order. I sent emails with no reply.
Be careful everyone ...."
“Hi there,
Thanks for your feedback however this situation has been brought to our attention and we can assure you that the email was not sent from Tradesy or PayPal. It appears to be a phishing attempt, so do not click on any links inside the message.
If you haven't already deleted it, please locate the original email and forward it to report@tradesy.com so that our Security Team can investigate.
Keep in mind that Tradesy never requires you to send any sensitive personal information via email.
Apologies for an unnecessary concern this may have caused. Please let us know if you have any additional questions or concerns by emailing Team@Tradesy.com”
"I am so disappointed in Tradesy, I have not ever had a worse experience with a website and its customer service. I bought a Louis Vuitton wallet and was displeased with it. So I returned it during the 4 day window and received a site credit for over $600. I then made a second purchase for a different Louis Vuitton wallet which cost a bit more so I used the $600+ credit and paid about $150. When I received it some of the lining was coming off on the inside of the wallet. I first contacted the seller, who told me to go through Tradesy for the return. I contacted Tradesy and I processed the return I received a site credit again. THEN, I received a message from the third-party seller saying she had just discovered it was FAKE (would share picture of the message if this website allowed me to share picture). Had I not returned the wallet I would have been stuck with a FAKE WALLET that I paid about $800 for! I called Tradesy to try and get a refund of the full amount--I believe they should understand that despite their "policy" someone who has had such a dismal experience with their website would have no reason to have any confidence in this site. Now I am stuck with a $675 site credit that I will NEVER use. Tradesy has effectively stolen my money. I would recommend to everyone that they DO NOT SHOP ON TRADESY."
"Just what I was looking for at a great price. Will go great with my Louis Vuitton Back Pack !!!"
"Perfection !!! Thank you !!!"
"If I could give NO stars, that rating would be more accurate. There is NO seller protection from Tradesy even though they advertise there is. I sold an AUTHENTIC Kate Spade item which they returned because they said it was InAuthentic.. I purchased the item DIRECTLY from Kate Spade myself and had the receipt proving authenticity, which I sent with the item, in its original box, to the buyer. I got no box, no receipt, and a FAKE wallet back. I know this because I took it to Kate Spade to have it authenticated. Can I do anything about this? NO, because the ONLY way you can communicate with the returns department is through email!! U can't talk to anyone directly!! So now I am out the money AND the AUTHENTIC wallet while I'm sure the buyer is reselling for more money, or spending the cash SHE made on the sale! I have deactivated my 46 listings on Tradesy and will NEVER use this site again. I will also be filing a complaint with the BBB. If you're thinking of selling on this site, I would advise anyone to think twice before listing anything!!"
“Hi Breann,
Thanks for your feedback and I'm sorry to hear of the troubles. Due to the sensitive nature of Returns and Authentication, our team does have to have information in writing and therefore communicates via email. If you have any concern regarding the authenticity of your sale, our team will be happy to address them. Please note that our Authentication team typically responds to emails within 24-48 hours so please email Returns@Tradesy.com and our team will assist you with any questions you may have.
Thank you.”
"I sold authentic Hermes bag&scarves as a bundle. Buyer returned the bag to tradesy and they done 'inspection' and determined that my bag was miss presented and I received an email saying that I am receiving the bag back. A few days goes by and I received the bag completely squeezed and out of shape. But once I realized my scarves aren't there I was completely shocked. They even had the nerve to send me ONE EMPTY BOX that belongs to one of the scarves. I reached out right away through email and called the following day. They told me to wait for an email back as the return department can't be reached by phone (really? Such an important part of the company can't be reached by phone?) anyways before I hung up I asked the supervisor I was talking with if it's usuall that they return only 1 out of 3 items and give the buyer a full refund- she said she can't answer that.
After two days finally I got an email from a lady name Laura, which was absolutely NO HELP and kept telling me that she can't see any damages that caused to the bag from inappropriate shipping (it was very obvious) and that tradesy does NOT cover gifts that where sent with the main item (I was completely shocked, I might included the scarves with the bag but it was in no way just a gift for anyone to take for free as I was paying $250 for those scarves. Plus NO other selling or listing site issues refund if 1 out of three items has been returned by the buyer, especially if they had the item for
inspection right when the buyer send it to them!)
So now I'm out of pocket $250 for the scarves and $170 that I need to pay to Hermes to get this bag bag to shape since tradesy damaged it sending it in too small of a box
"
"I was able to pick up a beautiful pair of looks like never used LAMB pumps. I am so excited to wear them. I love Tradesy. You can find some of the most rare items at some of the most affordable prices ever. What I love most is that I can find items no longer available in stores at great prices, never used or barely used in great condition."
"I couldn't believe I found my favorite clutch that needed to be replaced!! The condition was great, as stated. Delivery was quick! Overall, wonderful experience! "
"Excellent price. Excited about receiving this. Wish I could have ordered more than one. Maybe I just overlooked this feature or possibly there was only one available. Ease of transaction as well. Keep up the good work."
"This is the first time I have ordered on Tradesy. I never received my package and I reported this to the seller and Tradesy as well as my local postal carrier. Tradesy says my package was sent and did not reimburse me for my purchase or even offer to support me in recovery of funds spent for the loss of my package and purchase. Tradesy withdrew funds from my account prior to package loss verification. The seller lost tracking number originally and then said she found it after several days of delay. I am out 198.00 dollars. This has never happened to me before with any purchase I have ever made. I would not recommend purchasing from this site. This was a birthday gift for my daughter. It has been a huge disappointment. There is no opportunity to speak with anyone and the seller seemed unconcerned with the loss of my purchase. "
“Hi Lenore,
We're sorry to hear of any troubles with your purchase. Lost package claims are filed to help locate the item and see if it is being held at a facility. If the package is determined to be lost by the Post Office, a full refund would be issued. However if the Post Office has found the package to be delivered successfully, our team will reach out with your available options. To view the tracking status from an order, you can have that information available to you via your Purchases page on the site.
If you have questions regarding the claim, please email USPS@Tradesy.com for further assistance. Thank you and we apologize for any inconvenience.”
A rep from Tradesy, christinao.tradesy, has responded:
“Hi there,
Thank you for your feedback and we're sorry to hear of any frustrations regarding your sale. Tradesy aims to protect both the buyer and seller in every transaction. In the event a buyer requests a return, the item is returned to Tradesy HQ to be inspected. Our team considers a wide variety of factors including your original description and photos, the buyer's claim, shipping timeframes, buyer/seller history, etc. before determining how a return is processed. Unfortunately our team found that stock images had been used for your sale and therefore did not have any other images to compare the item to.
If you ever have any concerns prior to shipping an item, you may choose to take additional photos or even a video of packing the item and the condition it was sent it to hold onto for your own records. We'll be sure to forward your feedback along to our team and apologize for any negative experience you have had.
If you have any questions with the way the returns are processed, please don't hesitate to reach out to us directly and we would gladly assist by reaching out to Returns@Tradesy.com.”