"Just purchased another pair of Chanel espadrilles (I am obsessed!) and it was an easy and straightforward transaction. The only thing that Tradesy could do better (and that I would prefer) is inspecting each item prior to its shipment to the buyer (like Vestiaire does) - that extra step would make me feel more comfortable and probably have me purchasing more. Again, that is splitting hairs because shopping with Tradesy is awesome! Thanks, guys!!! xo"
"I am very impressed with all the name brand purses and wallets. I chose a Burberry shoulder bag. Great quality."
"This my 3rd exchange..pics just not looking the same in person,but I learned that if you ask sellers for more pics,with patience,you will get your dream bag."
"The sellers that I have dealt with are great! The customer service for returns however were dishonest! The ad was changed to support Tradesy for denying a refund. For example, I purchased booties that said they would fit between a 7-7.5M. When I received the booties they were very narrow at the heel. Meaning I could get my foot inside the shoe but the heel was so narrow I had to push it in and it was very painful. I am a perfect 7-7.5! At the same time I purchased another pair of 7.5M with NO PROBLEM! Tradesy changed the ad and raised the price of the shoe and refused to give me a refund! Previously when I purchased I was able to see the original ad placed by the seller. That was removed!!! I emailed the seller saying how she misrepresented the shoes. She said she was a 7.5M and they didn't fit her either! I don't want a credit! I had a true misrepresentation and should be refunded! I will now always take a screen shot of the sellers ads!!! BEWARE!!!"
"Item was exactly as described on the site. Packaging was excellent and presentation was superb. "
"I had a seller notify me right away that she was out of town and couldn't ship my order for 2 more days. "No big deal" I told her. A week later I got another message from the seller saying she was unable to complete the sale and would have to cancel it. This is very flaky and unprofessional. I understand that Tradesy has no control over their sellers, but they need a system in place that will effect sellers both positively and negatively depending on how they handle a sale. Some way for other potential buyers to know if a seller is dependable or not. Tradesy is a risk in this way, otherwise a fun place to score great deals on beautiful well made items."
"I had my item inspected by a Versace retail store sales person along with checking on the Versace website with my CLB code and my item was declared authentic :-)).. If I had questions TCB would respond within a day or two and provided me with as much information as they could to help me. My bag had no visual signs of wear and was a very reasonable price. I'm in love with my product and would definitely purchase from them again and would recommend others to do so as well! "
"Fast service almost always find anything I want! Love affirm payment plan!"
"I have been researching this LV bag for years. This is my fable mystical creature that always got away! "
"I returned an item I purchased that I didn't even try on. I returned it the same day I received it. After making sure they received the item (and they did), they refused to give me my m money back. Instead they used my 2k as a site credit. I do not want to use my money as site credit, I want it back in my bank account, and they refused. They say they do it to protect the seller? seller? what about the buyer? "
“We're very sorry for any trouble you have had! Our return policy is in place to be as fair as possible to all users on the site. In the event a seller accurately described the listing, we would not be able to pull the funds from their sale to issue a full refund, therefore we still issue a site credit so that another item can be purchased that you do love.
If you need anything else, please feel free to contact us via phone M-F 8AM-1PM PST 844-988-7233 or email at team@tradesy.com. We're happy to help.”
"The product looks exactly as shown in picture. Priced well also. Thank you, Diana"
"Great service and fast delivery!"
"I have purchases several items on Tradesy and EVERY experience has been exceptional. Free, lightning fast shipping and the abiility to return any item if you need to. Very confident buying on Tradesy!!"
"Excellent, great , and quike shipping "
"I ordered 2 dress on May 5, 2017. I got a confirmation letter about the transaction the same day. I checked my email everyday and assumed everything was fine since there was no additional emails. On the last day that the product was to due to be delivered, I again did not receive an email. I then checked the actual Tradesy site and found out that my order was cancelled. I don't know why it was cancelled. Didn't get any calls, text or email regarding anything pertaining to my order. All other sites that I shop at will give a notice if there is a delay or problem with my order let alone a cancellation. Its disappointing and frustrating when I had planned to use the dress for my wedding anniversary. "
“Hi Lina,
Thanks for sharing your experience and we're sorry to hear of any frustrations. Our system will automatically send a notification anytime an order is confirmed, canceled, or shipped. The order status would also be accessible via your Purchases page on the site as well. In the event you are not receiving notices from Tradesy, please contact us and we will be happy to check to see if there is an underlying issue that will need to be resolved.
Please feel free to contact us via phone M-F 8AM-1PM PST 844-988-7233 or email at team@tradesy.com. We're happy to help!”
A rep from Tradesy, christinao.tradesy, has responded:
“Hi Deborah,
We're sorry to hear of any issues regarding your return! Each item is inspected by a member from our Returns team and if the seller has accurately described the listing and input the size of the shoe in which it is labeled with, it would not be considered a misrepresentation. We would not be able to pull funds from the seller to issue a refund if the listing was accurate. Shoe sizes can vary based on manufacturers as well! If you have questions with the way your return was handled, please send an email to returns@tradesy.com and our team will gladly assist!
If you need anything else, please feel free to contact us via phone M-F 8AM-1PM PST 844-988-7233 or email at team@tradesy.com. Thanks!”