"I purchased a Louis Vuitton Speedy from SwalaB. When I wore the bag to work my co workers made fun of the fake bag. I Reached out to Tradesy they did a fake authencity check via email. When speaking to the customer service rep she'd advised that the seller works directly with Tradesy. After that numerous emails were exchange and they will not give a refund only store credit for more fake items or resell the fake merchandise.
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"I found out about the company a year ago and have bee addicted ever since! I have so much confidence in my purchase through the company and even if a item doesn't work out for me, I love using my store credit it look for other goodies on the site! Thank God for Tradesy!! "
"Quick to ship, accurate listing, great products, fantastic sellers!"
"I made a sale of Christian Louboutins and never received my money. Every time i would call the number i would be told it is a "processing error" and i will receive my money on one date and then when the day comes it is not there. Every time i call back i would get the same thing. One time i called and spoke with a representative name Liz and asked to speak with her supervisor because she was rude and not helpful and the representative stated she was the supervisor. I then asked to speak to who ever supervises her and she said there was no one that supervises her. Really?! This company is a joke!"
“Hi there,
We're sorry to hear of any negative experience you had! There had been an unexpected delay in regards to transfers so we're sorry to hear of any inconvenience this has caused. The issue had been escalated to our supervisor and your transfer has been completed. Please let us know if you ever need anything else and we'll be happy to help!”
"Very easy finding what I wanted for a lower price and check out was very easy."
"Easy and good products, convenient too"
"I may be late to the game. I discovered Tradesy last year and have not turned back. I like really nice accessories at a thrifty price and EVERYTHING I have purchased through Tradesy is treasured."
"I love Tradesy for both buying and selling! It's a great way to acquire new things and part with the old without loosing much. It allows you to change what you have with little expense. I am so glad I found them! Thank all of you for your hard work on this! Know that it is greatly appreciated. "
"That send me a smelly hat and do not want to gave me my money back the hat really smell the said they would return my money then they change their mind and said they were only give me a store credit this company is a liar If I was you I would not do business with them once they get your money will not get it back know matter how bad the item is went you get it bad bad bad"
“Hi there,
We're sorry to hear of any trouble with your purchase! In the event an item did not arrive as-described, we advise filing a misrepresentation claim to be reviewed by our team. Our returns department will inspect the item in person and should the item have been found to be misrepresented, at that time a full refund would be issued. However, if the item was accurately represented by the seller, we would not be able to pull funds from the seller to issue a refund. Because of this, we still offer a site credit so that you may find something you do love! If you have questions with the way a return was handled, please email returns@tradesy.com and our team will be happy to assist in the matter.
If you need anything else, please feel free to contact us via phone M-F 8AM-1PM PST 844-988-7233 or email at team@tradesy.com. We're happy to help!”
"The Hermes Avalon blanket was in Pristine condition...New as it was described...I'm very happy!!! I will purchase more items again in the future ..."
"Not a good one. Read seller's review"
"I have been a seller for two years and have had enough! I must be a glutten for punishment because It only gets worse and worse!! The latest scam was when Tradesy allowed a buyer's to submit a return request on a bag she purchased 45 days prior! They took money directly out of my account until I could provide proof of purchase showing authenticity! It had the original tags on it! Thank goodness I had the receipt still or I would've received the item back! Most stores don't even take returns after 30
Days! Tradesy's policy states funds will be available to sellers 4 days after the buyer receives the item but what they don't tell you is that if you have a balance, they can take your money back at anytime for any reason! I transfer my money immediately when available for this reason, but they still went in and created a negative balance and unfort another bag sold right after and it absorbed it all! Did I mention that most buyers on Tradsey buy your items, wear them then return weeks later without any ramifications? Tradesy allows this and stands behind the buyer even when they destroy your item. Unless you video record placing the actual item into the box and dropping it off at the post office, don't bother with this site unless you enjoy dealing with drama, huge hassles and losing money. Stick to Poshmark if you're looking for a safe place to buy and sell. "
“Hi Dalana,
We apologize for any frustrations regarding your selling experience. Our team has a 4 day return window in place for buyers to ship back items for any reason that would be inspected by our team. Each scenario may be different surrounding areas for concern for authenticity however I see that our team had handled reviewed the item in person and deemed it authentic. Your funds for that sale had since been released. While we understand the confusion surrounding your sale, our team has an Authenticity Guarantee to protect all users on the site. We appreciate your cooperation to ensure that Tradesy is a safe and friendly environment for everyone.
Should you have any further questions with the way the return was handled, please do not hesitate to contact our team and we will be happy to help!
Please feel free to contact us via phone M-F 8AM-1PM PST 844-988-7233 or email at team@tradesy.com and we'll gladly assist.”
"I have been buying selling and trading on Tradesy for 3yrs now and I love it! Def recommend to family and friends! "
"I have credit in my account why can't I put the difference if I want my item back? I am very upset and I hope my bag will not be sold because I have returned the other bag for me to get my bag back.very disappointed I want my Damier ebeney trevi gym brown satchel . By Tuesday you should get the other bag for credit so please send my bag back"
“Hi there,
Thanks for sharing your experience with our site. Our team is currently working on your returns and have documented your request as well. Our returns and authentication team will be in touch regarding the status of your item. We thank you for your patience in the meantime!
Please feel free to contact us via phone M-F 8AM-1PM PST 844-988-7233 or email at team@tradesy.com. We're happy to help!”
"I have ordered a lot of things in the past and enjoy them alot"
A rep from Tradesy, christinao.tradesy, has responded:
“Hi there,
We apologize for any negative experience you have had. Your item was reviewed by our team of brand experts and determined to be authentic. Our Authentication team will assist with any concerns you may have with the way it was inspected. This issue has been escalated and a member from our team has reached out to you via email with further instruction for your purchase.
Tradesy takes Authentication very seriously and should you ever have concerns with the way an item was reviewed, please let us know at returns@tradesy.com.
If you need any further assistance, please feel free to contact us via phone M-F 8AM-1PM PST 844-988-7233. We're happy to help!”