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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-05-22

Fantastic service!

"Treadmill doctor went above and beyond to make sure that I treadmill was repaired correctly. They were very patient with me as I called numerous times, as this was the first time I had installed a belt. Absolutely wonderful."


Rep reply posted 2024-05-23
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“The Doc is IN and here for you! Thank you for trusting us to help and for your superlative review!”


Verified
5/5

2024-05-22

EXCELLENT

"The items that I needed were in stock and delivered to my home two days later! They are great and I do business with."


Rep reply posted 2024-05-23
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We truly appreciate your order and 5-star rating!”


Verified
1/5

2024-05-21

Didn’t receive the product

"I didn’t receive my product and need a call"


Rep reply posted 2024-07-17
A rep from Treadmill Doctor, MG1234TMD, has responded:

“We greatly appreciate your support and feedback during your interactions with Treadmill Doctor. After reviewing your case, we noticed that you’ve been in touch with our customer service dept. with a resolution. If you ever need further assistance or wish to discuss anything in the future, our team is here to help. Thank you once again for choosing Treadmill Doctor!”


Verified
5/5

2024-05-21

No issues

"The data cable for my precor elliptical came promptly and at a very competitive price.
Excellent customer service as well.
"


Rep reply posted 2024-05-21
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We truly appreciate your order and your great call out on our team! Thank you! ”


Verified
5/5

2024-05-20

I'd give 10 stars if I could! **********

"Mike Easterling was amazing. Talked a couple of old folks through replacement of the motor control board on our NordicTrack treadmill, gave us expert and explicit instructions, sent emails with photos, instructions, etc , etc. He could NOT have been more helpful, and our treadmill is once again working to keep us in shape! Many, many thanks for some of the best customer service we have ever had."


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for your great call out on our team! We love to help save older treadmills and have been trying our best for a couple of decades now!! Thank you for sharing your 5-star review!”


Verified
5/5

2024-05-20

Great Experience

"Emailed for help determining the correct part. They sent the link directly to me for the part I needed. I ordered the part it was delivered timely and was very easy to install ourselves. "


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Kudos on the install and thank you for reaching out to us through email! We are happy to be of service and appreciate your 5-star review!”


Verified
5/5

2024-05-20

Great service

"Easy to select replacement belt, quick delivery, and good product. "


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Easy is a great word with online sales! Thank you for your 5-star review!”


Verified
5/5

2024-05-20

Awesome

"Very fast shipping
Thank you
"


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Awesome is perfect! Thank you for your 5-star review!”


Verified
5/5

2024-05-20

Pleasant

"Very good. Customer service was great. "


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We appreciate your 5-star review and your great call out on our team! Thank you! ”


Verified
5/5

2024-05-19

Excellent Customer Service!

"I called this company to inquire about parts I did not see available online. The customer rep was able to find all my treadmill parts using the serial number I gave them over the phone. Everything was shipped the same day and arrived with no damage. I wish I would have used this company first. I lost a good chunk of money on a very shady fitness repair parts company that only communicated via chat and email. Thank you, Treadmill Doctor, for good old fashion customer service using the telephone and an actual human. "


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“The Doc is IN! We truly appreciate you trusting us to help you with your machine! We personally are glad you found us and know we are here to be of service to you! Thank you for calling!”


Verified
5/5

2024-05-19

Great service

"Ordering was easy and I received my order in a timely manner. "


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We appreciate your order and your 5-star review! Easy is good! ”


Verified
5/5

2024-05-18

Treadmill doctor is awesome

"Treadmill doctor helped me personally with all my treadmill needs. They sent me videos of how to do the things I needed to do while replacing the parts I purchased. The parts came to my house in 2 to 3 days. I highly recommend Treadmill doctor, and I will be using them again in the future"


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We gladly accept all recommendations and try our best to accommodate any and all who need help! Thank you for sharing your 5-star review!”


Verified
5/5

2024-05-18

Customer Service is NOT dead!

"My whole experience with the treadmill doctor was to notch. From diagnosis of the issue to the delivery of my part. I cannot praise them enough. In a time where customer service is waning, this company stands out. Thank you "


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We truly are appreciative of your kind words in your 5-star review! The Doc is definitely in and here to be of service! Thank you for your great call out on our customer service!”


Verified
5/5

2024-05-17

Great

"Great service. Fast, efficient and got what I ordered!!!"


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for sharing your awesome 5-star review!”


Verified
5/5

2024-05-17

Ifit treadmill

"Excellent service and willingness to assist with gettinh the correct part needed and I received it quickly."


Rep reply posted 2024-05-20
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for your kind words of praise and your 5-star review!”