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Return/Replacement policy:
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Verified
5/5

2024-05-27

They had belt the treadmill the distributor couldn't get

"They found me the right belt for a 20 year old treadmill that the treadmill distributor couldn't find and the distributor said Treadmill Doctor is a good company they sometimes deal with."


Rep reply posted 2024-05-28
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Saving older treadmills is our life's purpose! Thank you for reaching out and allowing us to be of service! We truly appreciate your 5-star review! ”


Verified
5/5

2024-05-27

Great Product!!

"Circuit Board was amazing!! Great instructions and quality."


Rep reply posted 2024-05-28
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Great news! Thank you for your 5-star review!”


Verified
5/5

2024-05-27

Great service

"I ordered the wrong part. They did a great job of advising what the problem was. Sent new part and too my return. "


Rep reply posted 2024-05-28
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Having the right part is paramount to optimal repair indeed :) Thank you for working with us and for your 5-star review!”


Verified
5/5

2024-05-25

Fast delivery of the lubricant.

"People were nice, helpful, and prompt in delivery of product."


Rep reply posted 2024-05-28
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Happy to hear our carrier followed through and we appreciate your great call out on our team!”


Verified
5/5

2024-05-25

Replacement Treadmill Key

"The replacement treadmill key perfectly worked!"


Rep reply posted 2024-05-28
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Perfect rocks! Thank you for sharing your 5-star review!”


Verified
5/5

2024-05-24

Great experience

"Easy, quick, affordable. What more could I ask for?"


Rep reply posted 2024-05-28
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We love great experiences! Thank you for sharing your 5-star review!”


Verified
5/5

2024-05-24

Perfect fit

"The new tread came for my treadmill and it fit perfectly. It works like new and runs quiet again thank you"


Rep reply posted 2024-05-28
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Perfect works for us! Thank you for your 5-star review!”


Verified
4/5

2024-05-24

Got the job done.

"The belt seemed way too short, and the instuction video was of zero help. I called the help line and a gentleman with a pronounced southern accent explained that the belt would need to be stretched onto the pulleys (hence the name Flexonic). The video simply said it would need to be "walked" onto the pulleys. Not true! Anyhow, I got a second pair of hands to tighten the rear roller as I fed the front roller/pulley into the bracket. Also not included in the instructions was how to retension the front and rear rollers correctly on my machine. After some trial and error, I got the correct tension and position of walking belt. Luckily, I marked the original positions of rollers, etc., before removal. Now it’s working fine and, even though frustrating at times, saved enough money to make it a very worthwhile DIY project. My previous training as a large format inkjet printer technician probably helped with some of the fundamental principles involved. If you're not mechanically inclined and/or skilled, you might want to hire somebody for this operation. The customer service was adequate, if not comprehensive. Belt seems good quality, for now."


Rep reply posted 2024-05-28
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We want to offer you extreme kudos on exchanging the flexonic belt yourself! This is an extremely tricky process and congratulations on your DIY! Thank you for your positive review!”


Verified
5/5

2024-05-23

Easy as pie

"Customer service was excellent."


Rep reply posted 2024-05-23
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We love PIE and thank you for your great call out on our team!”


Verified
5/5

2024-05-23

New Belts

"Very knowledgeable had parts I needed Great customer service. Thank you. "


Rep reply posted 2024-05-23
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“You are welcome! We appreciate your order and your 5-star review on our service!”


Verified
5/5

2024-05-23

Excellent replacement belt

"Delivered the exact replacement part. "


Rep reply posted 2024-05-23
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for your 5-star review!”


Verified
5/5

2024-05-23

Amazing

"I stumbled into this page whenever my treadmill stop working. Instead of buying a new one, this website help me by recommending the part that I needed and was a big money saver."


Rep reply posted 2024-05-23
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Yes for the win!! Saving older treadmills happens to be our specialty and we are truly happy you found us! Thank you for sharing your 5-star review!”


Verified
5/5

2024-05-23

New belt roller

"I received the new roller quickly and with my wife’s help, took out the old one and replaced with the new one and it works like a charm. "


Rep reply posted 2024-05-23
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“True kudos on the install as they can be tricky! Thank you for sharing your 5-star review!”


Verified
2/5

2024-05-21

Did not fit

"Did not fit returned it. I already return it but still waitinf for my money back into the card"


Rep reply posted 2024-07-17
A rep from Treadmill Doctor, MG1234TMD, has responded:

“We greatly appreciate your support and feedback during your interactions with Treadmill Doctor. After reviewing your case, we noticed that you’ve been in touch with our team and on 5/22/24 we have completed your request. If you ever need further assistance or wish to discuss anything in the future, our team is here to help. Thank you once again for choosing Treadmill Doctor!”


Verified
5/5

2024-05-22

Very knowledgeable and friendly

"Fast service, fast shipping and they knew i needed a belt to fix my problem, when i didn’t know what was causing my problem "


Rep reply posted 2024-05-23
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“The Doc is IN! Our techs are the best and we appreciate you reaching out for help! ”