"Ordered 2 beds. One cover had a small tear along a seam. Emailed company on a Sunday afternoon and received a reply within an hour and a replacement cover by Wednesday. WOW!
Juse ordered a 3rd bed, my dogs love them."
"Due to the wrong product being shipped I contacted Treat A Dog and was happy to receive excellent customer service to replace the product. I was asked to send a pic of the product received to verify and I have now received the correct seat protector. Although it was unfortunate that I received the wrong product initially, I feel my customer service experience more than made up for the error. Thank you Camille Tolentino, and than you Treat A Dog.
Jeannie E"
"Thank you, Hazel! You provided excellent customer service! "
"The zipper on our new dog bed was broken and our frenchie took that opportunity to have fun shredding the stuffing. We contacted treat a dog and in less than 24 hours a new bed was on it's way to us. Thank you Camille Tolentino for the quick response. "
"Our grand pups Christmas gift was lost and customer service rep Hazel Ashford came to the rescue! She promptly answered my inquiry and quickly had a replacement sent right away! We so appreciate her help in solving our problem!! "
"I am very weary when buying a dog bed. Most are extremely hard to put together, never fit right the second time you put them in or my dg destroys them immediately. This bed had none of the above. So easy to put together, looks very stylish, expensive and tasteful in my living room. We did have a minor set back with a seam but Michelle F. Was gracious and handled the issue professionally and quickly. I definitely recommend this bed to any dog owner that wants to pamper their pet but also add a pics of furniture to their home that holds up to the rest of the decor.
Live our new doggie bed!
Lori P. "
"I recently had an interaction with Michelle Figueroa in the customer service department. She was very attentive with my issue and solved my issue promptly. My seat cover is a very nice product and works well in my GMC Sierra. Definitely recommend Treat-A-Dog."
"I love this bed! All my dogs are chewers and have not been able to destroy this one. It also is a very nice edition to our living room. Unfortunately, an accident happened, not the fault of the bed. I wanted to get a quote on replacing the part that was damaged and immediately, Camille Tolentino responded and is replacing the entire bed! How is that for customer service! Hats off to the best bed and Camille."
"Nice bed. Customer service is very good and helpful. Not a huge fan of the material but I get that's what you need to have nonscratch."
"The first bed I got had some issues with the zipper. I contacted support and Michelle Figueroa was great and with no issues, sent me a replacement. This is the only dog bed my dog seems to like. Very happy :)"
"My dog Milo is a chocolate Lab puppy. He destroys pretty much everything. Almost immediately after I put his XL bed together he jumped in and started digging in the corner. The bed cover came apart at the seams. I was very disappointed as was his first use and a very expensive bed. I contacted Treat a Dog with the hopes of purchasing a replacement cover and was assisted by Michelle Figueroa. She listened to my complaint and asked that I send her some pics of the damaged bed so she could better understand my description. Within a day, Michelle got back to me with a fantastic solution. She said that the company doesn’t sell replacements but that she would send another cover for my sweet Milo. I was so delighted as Milo really loved this bed and slept in it even without a cover. Michelle’s quick response was greatly appreciated and is a testament to Treat a dog’s exemplary customer service. "
"I ordered a backseat cover but forgot to include the coupon code to save some big money. I asked to cancel the order so I could start over with the code, and Hazel Ashford helped me out by just adding the code and issuing me a refund. And the seat cover worked great on a long drive from Florida to Ohio."
"We purchased a Treat-A-Dog bed for our 50 pound mixed breed. He somehow managed to rip it, leaving it unrepairable. After a quick phone call to the company and an email with photos of the damage, I heard from Hazel Ashford shorty after with the offer to send us a new bed at no charge to us. She also said we could keep the damaged bed rather than going through the trouble of a return. You simply can't ask for better customer service than that! Hoping this bed lasts. :) "
"I purchased a cover for my backseat and the product is perfect for my car and dog. I contacted Treat A Dog customer service, and talked to Camille Tolentino who was very helpful. I had an excellent experience with Treat A Dog. "
"Thank you Hazel Ashford for your quick response to our request and helping us. You went above and beyond with your service. Our rescue of canines will continue and we will be forever thankful for the pup protector car seat cover and additional suv rear/‘trunk’ pup protector cover."