"I have used trekkin and the other "Inn" companies over the last 10 years. Previously they were a good, efficient and cheap source of good outdoor products. Unfortunately that has now changed, they are no longer much cheaper but worst of all their service and support is absolutely non existent. The delivery time is totally unacceptable and it's absolutely no use calling up the help desk as they simply blame everyone else eg it held up at Customs or it is a local delivery delay. 6 weeks delivery is unacceptable when most companies supply from around the world in 10 to 14 days from door to door. Their tracking system only works from dispatched to arriving in country, at that point no one has any idea of where the parcel is or who the final delivery company is.
My advice is until Tradeinn change to being more customer focused, find an alternative. Their prices (are less than 10% cheaper than competition) however the frustration is not worth the saving!
Tradeinn management please address these issues and become a great company once again. "
"This is the first time ordering from them and would do it again. The price was way lower than in the states including shipping. Shipping cost lower than often times paid here. Had to be patient with shipping time, 2-3 weeks but I was not in a hurry. The sandals arrived today and they were exactly what I ordered. The only complain was that their tracking synstem was not very good, never did know when pkg was on it's way. Oh yes it comes by registered mail, and priority rating. Would buy from them again!"
"Not sure if they will actually ship my orders. They never ever respond to emails. However, I have already paid. It is better to stay away from this website."
"Worse online buying experience ever:
- The stocks on their sites are dishonest, when you do a purchase you have to wait until they collect the items before being dispatched, some do not ever made it and then you get the offer to remove it from your order or cancel it (after you already payed for it!)
- This issue with the fake stocks, makes that the orders are not dispatched on time, so do not expect that your items arrive at the estimated date.
- Their costumer service it's a nightmare, they directly do not reply your emails but looks like you get some pre-defined answers by their web chat, however do not expect that they solve their issue.
- The prices are very competitive but it's still possible to find similar deals in another webpages with honest stocks and delivery dates.
So finally, the price difference do not worth the troubles you will have to face in you need any minimal interaction with their customer support."
"These guys charged me for my running watch over a month ago, tracking shows its in the Netherlands.... for the past month."
"This is a great website. Service is very fast and polite. Prices very low when purchasing from Australia, and very convienient and cheap for shipping as they offer AustraliaPost as an option. Also if the product you are looking for has been sold, it is important to keep searching for the item and checking back, as they often have it back in stock within a few weeks at the same cheap price."
"Great price (about 50% off list), and delivered as scheduled (about four weeks after ordering). The website prices are in dollars, but my credit card was charged in a foreign currency, so use a card with no foreign transaction fee if possible. Be sure of your purchase, because interacting with a foreign company and returning things is bound to be frustrating."
"They miss send me an grigri2 with a DHL shipment.
And they said they can only refund or send back by regular post.
I finally accept it by regular post, but then they raised up the unit price and charge me with the higher price.
So I have to pay more and with a much slower shipment.
May be they don't give a **** on my small order or what, I don't know. But I'm sure this is the worst customer I ever have."
"Let me first state I rarely write reviews but felt compelled to do so in this case. I read lots of reviews against Trekkinn before ordering. I was quiet nervous, and the only reason I went through with the purchase was that they allowed for purchase through PayPal. I knew from using PayPal before if I had a problem with my order they would help me and get to the bottom of it. The major reason I went with Trekkinn is their competitive pricing. I ordered a Camelbak vest on January 23, 2017 using the regular mail option, not expedited and I received it today February 8, 2017 in Los Angeles, CA. The vest I ordered was brand new, sealed in plastic, and exactly what I ordered. I'm impressed and thrilled I was able to get my Camelbak vest (which was a new 2017 version not last year's 2016 version for such a good deal) I couldn't afford at other stores on Trekkinn site. "
"Wish I would've found these reviews before using trekkinn. My package sat in Chicago for 4 weeks. Saving a few bucks was not worth it as I needed a winter parka when I ordered it.
Furthermore my parka was not as pictured so I'm guessing it may be a previous years model. Never again"
"Ordered columbia shoes they were 50% cheaper than Amazon or any other wedsite, it took 21 days to get the shoes but i was able to tracked down the item at all time, i got the right product no fake or counterfeit , im happy now that i have my item and i sure will buy here again."
"On Dec. 21 I ordered a skirt, that was noted
to be "in stock" per their on line ad. Nothing told me it would ship from Europe and take over 30 days to arrive.
after 3 wks with no word, I tried to investigate. customer service was slow, and their form letter replies not much help. Finally, on Jan 25 pkg arrived, Am glad Indont have to ask for a return permission slip, as this outfit is v poor on customer service and full disclosure. Had I know. it would take over a month to arrive, I'd have never ordered.
"
"At no time during the purchase process does it tell you the item will be coming from Spain. So guess what happens when you want to return it? You have to pay for it to go to Spain. And they make you pay for. And it takes weeks and weeks to arrive in the first place. Totally abissimal"
"Do NOT fall in the trap. Be Careful and avoid these people as the Black Death.
They stated they have two Columbia jackets in store. After paying, their first email says items were NOT in stock. Then, after charging Paypal account, they came back 4 days later saying order was cancelled!
Then I payed with a Visa from a US bank. They came back again three days later saying they can not complete transaction.....??
I cancelled order. They took 6 days more to refund money. Customer service do NOT answer the phone in hours. When they do, a nasty ill tempered individual treated me like if I were a pain in their **** and did not offer any solution.
They are a company from Spain. A country famous for their lack of commitment, corruption, and low productivity. Their reviews are horrible and they deserve it. AVOID THEM!"
"Have the same issues as most of the other reviewers. I thought this was an US based company but after not receiving my hooded sweater for over three weeks I started to look into this Company and tried to track my package. Tracking is useless and is not showing any results. Phone calls end up in Spain or somewhere in Europe. No one picks up their calls even when you call on European business time. What a joke this guys.
DO NOT DO IT...NOT WORTH IT!"