"I tried to order some climbing gear, it sat in its "ready to ship" state for over a week. After many many attempts to get hold of them and countless emails I was told not to worry it would be delivered on time. Obviously it did not and I was no longer at the address as I was on a trip. Have tried to cancel the order and they have said they would refund me but I have a feeling I am in for an uphill battle with these fraudsters!
Stay away from this company!
"
"Bought a product I was happy enough with for a hiking trip. Ordered a few more bits which took ages to come and were of no resemblance to the products I ordered. Requested a refund and they are just giving me the run around. Online chat a complete joke. Don't waste your money on this site. "
"I ordered online and got constant feedback at all my questions. One item i wanted took 9 days to be found but all items sent where as ordered. After shipping communication got lost but i did get my questions answered through live chat. Shipping went well but it took 4 days for tracking number to appear and work properly but i cant blame trekkinn for that. Over all very good buy and must say at low prices. Thank you very much."
"I bought shoes as I was going for vacation. I bought them way in advance and wasn't expecting any difficulties. I didn't get the shoes in 2 months although I had to get them in 2 weeks max. After writing many emails and asking for a refund they finally refunded, however not a full amount. They didn't refund the shipping cost for the shoes that I never received. What? The worst company ever."
"The communication with this company is nonexistent. I ordered a backpack nearly eight weeks ago and have not received it. Every time I contact them there is no reply. Their website claims that it was processed and shipped yet there's no tracking number no emails no response to my contact. Stay away from this company."
"Trekkinn.com is s sham! Run! Don't stop at go, you won't collect your $200!...I have never experience a more horrible company. Their follow through with basic customer standards and service are not worthy of one star! And are impossible to get a hold of. Their contact numbers have 9 digits!"
"Bluffing you to believe they are a local company( Norwegian ) , their good are shipped from Spain
"Guaranteed customer satisfaction and Guaranteed lowest price" , another bluff they have no intention of fulfilling.
On top of their sale price you are responsible for all import and value added tax.
"
"Was hoping I'd get a lucky break despite other bad customer reviews. Seriously - not worth it! Ordered a climbing rope that was shown as in stock. Hadn't shipped it after almost a month, so had to buy one locally for my trip. Asked for cancellation and refund. They shipped the rope while I was on the climbing trip. Asked for a free return since they ignored my order cancellation. Now all I'm getting is "your rope has been shipped and delivered". Absolute pain to deal with, let's see how it all ends."
"Ordered items online seemed simple enough, after 2 months my items have yet to arrive. Customer service is terrible and no help at all. They cant tell me where my parcel is and only that it is in transit. AVOID THIS WEBSITE AT ALL COSTS!!!!"
"Ordered an item. 10 day delivery was quoted. Received the item over two months later and it was the wrong size. Now afraid to ship back for return or exchange due to the horrible reviews. Worst online retail experience ever! "
"Had to give 1 star, but that was being extremely generous ...........bought hiking boots, ordered size 9. paid for premium shipping. Order did not come on time, and what did come was not what was ordered. Have been trying to get some answers from them on the return of the item. I don't even trust them to actually return my money if they ever do get back to me on my return request ..........they want me to pay for shipping the item back, when it was them who sent the wrong size !!! STAY AWAY from this online retailer, they may have great prices, but that is just a gimmick to lure in unsuspecting customers. It will end up costing you more than if you paid full price from a reputable dealer !!!!"
"Ordered shoes, since they claimed returns would be free in case of trouble, and shipping charges would be refunded. Shoes arrived defective, and in the end I had to pay for shipping both ways anyway. Avoid at all cost."
"I ordered a pair of pants off trekkinn and paid extra for the express postage. As others have said, the postage took around double what they said it would. When my item arrived they had sent me the wrong size so I had to return it. Throughout this ordeal the customer service team was dismissive and rude. In the end they only refunded me the price of the pants, not shipping (which was expensive).
So I had to pay out of pocket for their mistake...
I guess you just have to weight up whether the prices are worth the gamble and only use paypal which offers its own buyer protection. "
"No customer service at all No real people at the end of the phone. Ask for help and all you get is a genaric email back. Horrendous shipping costs. I made
Made the mistake of thinking the dutys and fees were in the massive shipping costs. Never buy from there again. "
"Trekkin gives you false delivery date.
Shipment reached me far later than promised.
I should have read all these other reviews.
Judging from these reviews, I probably should not return the goods, because they will charge you more.
"