"Had medication shipped to house and requested no signature because house in not close to gate and ups drivers wont drive to house even if leave gate open. Date of delivery ups left slip to sign. Went online to have them hold. Live 30 miles outside of town , drove in to get package, was not there back on truck for delivery. Went back next day got medication..missed 4 days of doses

Next shipment day of delivery driver again left slip on package marked no signature required. Went online marked package to hold, drove to town next day talked with deborah ( agent) and dhe said had new drivers . Missed 2 days doses medication
This shipment, received first slip to sign for package that is marked no signature.
Didnt get but they left another slip ( on friday) got home after 10pm from work both days. Called Saturday morning and talked to agent that explained situation too.sent msg to dispatch but package was not available to get because was not unloaded and would have to wait till monday. Will be missing 4 days doses on this shipment if i get on monday.

Wish ups cared about customers instead of passing blame or not wanting to do anything because i live 30 mins outside of town, new drivers or because of weekend."

"Worse experience EVER!!! They lost my package and still haven’t managed any effort to find it. I’m so upset!! The customer service is horrible, very arrogant lady"

"2 different packages not delivered. Bad services bad employees bad everything no help sent a pacage to hold at place only open 2 hours a day"

"UPS doesn't deliver because they have no place to leave the package. They attempt to deliver when people are at work, not home. So UPS leaves this upsetting note stating that they're not delivering your package, and they're going to try again to deliver when you're not home. What's the point of this madness. UPS needs put install neighborhood lock boxes or work better with USPS."

"I don't know where to begin, every time I get a package with UPS there are issues. Either packages disappear, they are late, etc... this particular instance, I was moving from the 2nd floor to the 7th, I had left a note to the driver that if I was not in the 7th floor, they could call my cell phone or bring it to the 2nd floor. The driver was seen on camera, reading the note and squishing it into a ball and throwing it away. When I check the tracking, it said delivery attempted but, vacant location. I called them and they basically said I had to wait until they could bring it to me or, I could go pick it up... No! I paid good money to have this delivered early and now, it is late and they want me to pick it up. "

"Warning!!! Do not use UPS for international shipping. They pass the responsibility off to subcontractors that maintain a very low unsatisfactory level of communication. In other words, they have no clue where your package is and when it might be delivered. I had a small .05 oz. package that I paid $150.00 to have sent from California to Thailand. A normal airline flight takes about 18 hours, however, UPS manages to string out the delivery process to 10 days. First they had it shipped from Calif. to Kentucky and from there to Alaska, which took 3 days basically to go nowhere. Matter of fact, right back where it started, the west coast. Then it finally left America for Thailand, which only took one day, however, once it arrived in Thailand, it stayed in the same location for five more days, until it was delivered. Yes, the subcontractor took five days to deliver the package to its final destination just 1 1/2 hours away. UPS tried to tell me there was a problem with the street number. As expected, UPS has no clue because I have used the same address with no problems when using another carrier................ which I will go back to."

"Thursday 5/24/18, the package should arrive after 7 days that National Pen Company ship our ordered pens.
However, UPS missorted and misdirected our important package from National Pen company. Because of this mistake, it will arrive on Saturday 5/26/18.
Since, our company and our trusted neighbors will not be present that day and only our Landlord will be there, we told the Landlord to watch for the package. She said Ok but she will be out and about doing errands but she will be at the apartment building most of the time.
We got an email Saturday 7:06pm 5/26/18 Central time Chicago that the package was delivered. So we texted our Landlady 5/26/18 at 7:10pm that the package was delivered and please check by the mailbox (which UPS indicated). So she checked immediately and the package was not there!
Disappointing! She has been checking every day till now but the package was not there.
Our Landlady and us believed that the package was either delivered to the wrong address or UPS outright lying to us.

Authorities please do an internal investigation of UPS employees and admins of this package theft!!!"

"I ordered some things from Nordstrom . They sent part of my order USPS and part UPS . Well 8 days later I still don't have my package . 8 days on something that was supposed to take 3 . The USPS packages came 5 days ago . Their customer service is also horrible . Never again !! "

"UPS store in Buffalo didn't explain to a sender that COD charges could be occurred by sending items across the border.

Thus causing undue stress to the receiver which is me.

The UPS corporate line then argued with me for 10 minutes and told me a document will hold up in court that the receiver signed, I never once told them I was going to take them to court, and they then argued with me about whether I said I would take them to court.

I run a photography business and used to ship hundreds of dollars of UPS packages per year of my photo's I will never use UPS again, and nor will I recommend the company to be used by anyone else."

"Sent a $4000 product to a costumer with signs all over saying fragile and when the customer received it it looked like it was in the middle of hurricane Katrina and then was run over by a semi truck. Really disappointed and they don't want to respond for the damages. "

"I've always believed that service is proved by how we try to fix the inevitable issues that will always arise.
This is obviously not the belief at UPS.
A work package that had already been shipped late (our issue) was to be delivered Friday. My company said Friday, UPS tracking said Friday. Got to work Saturday and had no package (this shipment contained the work I needed to complete before leaving Saturday). I called UPS service and was told that they had forgotten to put it on the truck and that it would be there before the end of business that day - I told them that I had to be back at 4am the next morning and had no desire to stay till midnight waiting for them to fix their mess up. The person on the other end said that they would contact a supervisor and they would call me back within the hour to see what could be done. They didn't. I called back TWICE more (and hour or so between all calls), was told the same thing and at no time did anyone ever call me back. After waiting over 4hrs with no work to do I went home and someone from work texted me 2hrs later to tell me it had finally arrived. When I went in Sunday morning I had to prep everything in the shipment before the day's work could begin - putting me behind at the very start of the week!
From what I can tell, their service center is set up specifically to allow the supervisors to hide. The people on the phones have no power to effect anything in any way what so ever. "

"They cannot get anything right. They make me sign for a $10 package yet they'll leave $1000 packages sitting at the door in an apartment complex. Then, today, rather than leaving the note where I can sign and have them leave it, they're delivering it to their stupid "UPS Access Point" location so now I have to wait a day, then go drive to their store to pick up my stuff. And this is not to mention the fact that it was supposed to be delivered yesterday. A truly worthless company."

"My package was not delivered on time but the frustrating part is they do not update their website meanwhile they make the tall claim that it the website reflects the real-time status and is regularly updated that is far from the truth. Customer service is useless as they just repeat what they see on the computer and sitting all the way in the Philippines they cannot do much. Stop using UPS!! "

"I've always considered UPS to be a reputable company having very little issues with them in the past. But, my latest episode made up for that 10 folds. My bank felt the need to replace my card. Taking precaution they shipped it UPS to ensure a signature. Where I reside is a secure building that requires a residence to have a key to get into the building. Delivery company are required to dial the call box and the office will buzz them in. I later learned that this is a standard rule / knowledge for the delivery companies. Needless to say my UPS driver was the exception as he lacked common sense in this area.
On 4/16/2018, after a very long and exhausting day I found on my door the very 1st notice. To my surprise it was marked-"final attempt." Needless to say this was NOT the case. Long story short, after speaking with multiple representatives including 2 supervisors. I never experience such incompetency. As no one had the ability to resolve what should be a simple issue instead for each person I spoke with the problem became worse not better.
Such as, my inability to pick up the letter (not a package) base on the sender's stipulations. Still unable to understand the purpose behind this because in my mind, whether I pick it up or they deliver it I would still be required to sign for it... this did not seem to matter to them as they continue to work against me verses working with me. They indicated that I would need to call the sender, hoping that they would have a direct number/department. They gave me a company name that I did not recognize but, I had a feeling that they were acquainted with my bank, either way they indicated that they are unable to give me the phone number. To my amazement and frustration I asked how am I suppose to rectify this problem if all you are providing are problems? I was told that they would make another attempt in 2 days, Monday at 12pm. I tried working out another time because like millions of us, I'm at work at 12pm. I was told by the supervisor that he would put notes to accommodate. The next day, it was clear that this did not happen, as I had to start all over again with this new person.

In the end, I found myself having to rush home as I was told at the last minute that they would be at my place by 2pm, according to the driver upon being dispatched. I made arrangements to have my daughter picked up from school as that is the time she gets out of school. I was home by 1pm, after waiting over an hour and UPS was a no show. I called UPS for them to tell me that he showed up at 2:07pm. Again I was baffled as I've been waiting on the sofa by the door and there was no knock and no notice on my door. They claimed he already left the area and that I can go to the UPS location to pick up my letter (not a package- this is to show how the nightmare was bigger than the item pending) as the driver should be back to the facility by 7-7:30pm, I arrived at 7:15pm, the rudest representative at the Hollywood Center made it clear that the driver is not back yet and that he will not arrive until 8pm. She did not express if I needed to wait indoors or outdoors, the driver's name, or anything . So, I went back to my car and waited for approximately 10 minutes. I went back in as the center was about to closed at 7:30pm. I asked her for the driver's name / truck #. She told me to hold on and that she planned and getting it to me. When was this going to happen? As she initially allowed me to go back to my car the 1st time due to no directives from her. I addressed her lack of customer service and bad attitude. All I remember hearing her say is that she did not care if I left and that she would've came out to me bring me all the information pertaining to the driver. Again, I was supposed to know this, HOW????.
My luck, "my very special driver" had to be one of the last ones to show up which puts him at 8pm, the time my child needed to be in bed as it was a school night. I was anything but happy. He was like all the other employees I've dealt with:e rude, unprofessional, and unapologetic. The 2 days dealing with UPS was the worse ever!!!
Funny enough, I guess it took my nightmare for UPS to gain common sense because, I notice that whenever the same driver shows up to my building the next day, he finally figured out how to use the call box to be buzzed in by the office. I'm in NO RUSH to deal with them again, if I never had to I'll be soooooooooooo happy!!!
If you feel that this review was long and exhausting -so do I. But, this gives you a small taste of what I had to go through for 2 days with (U) n- (P) rofessional- (S) ervice... Don't ask what BROWN can do for you instead ask, what Brown CANNOT do for you???

Sincerely
Gigi"

"So far they have lost a kitchen aid, delivered a futon to another address, and recently lied about an attempt to deliver a package to my home. They used to ask what brown can do, get it together!"