"Terrible experience. I can't say who stole it but I lost $1000+ tablets to UPS. We dropped a box of tablets for UPS 2nd Day at a UPS store. Two weeks later my customer still hadn't received it. Tracking info said the box was torn open and it was empty. And the box was thrown away! And of course, UPS won't pay me back because the box didn't meet their shipping standard since it was torn open! And I couldn't argue because the box was disposed of by the store which was the most important evidence."

"If you don't care when (or if) you'll receive your package, then go with UPS. They have a systemic issue with internal package theft. Packages often mysteriously disappear and *you* have to do the leg work to find out what happened. Every interaction with them is glacial. With Amazon, customers have become accustomed to reliable 2-3 day shipping, but UPS still seems to think that they can operate like dinosaurs/sloths. It's just a matter of time until the likes of Amazon and Google will eat UPS's lunch."

"Sent a package from US to India on a Wednesday. I provided all the necessary information and phone numbers.The package was supposed to be delivered on Monday. But they abandoned the package saying the receiver could not be contacted (although the receiver did not even get a call). I have been trying to reach the customer service for 3 days and every time i call, they tell me "Call during Indian business hours, call during EST, talk to our resolution team, talk to our brokerage team", for the past 3 days, but nothing has been done. Hands down, the worst postal service ever. When asked, the lady just told me "Mam, you have to keep calling every day until the package is released". Do i not have a job? Is it my fault that your resolution department is inefficient. Totally disappointed with the unprofessional service. Never going to UPS ever again."

"UPS **** big time!! Wasted my homies time and money. UPS is the worse, their customer service people are so intelligent, SIKE. They **** stupid as ****!! NOBODY knows wtf is going in the company. "

"This is the worst customer experience. I did not know how UPS provides best quality service as claimed.

Bottom line:
1. If you have valuable items to ship, don't use UPS
2. If we want to talk with the correct person to solve your problems and that person has common sense, don't use UPS

On Wednesday 12/27/2017, my friend shipped travel document from CA to me. This is the passport equivalent document for my daughter and we need that for the international travel on 01/27/2018. As this is the high priority document, we chose 2ND Day Air, which started the nightmare with UPS. On 12/29/2017, we were supposed to receive the document but not.

1. On 01/01/2018, I use twitter to contact UPS service, representative told me to wait because the package did not catch 5pm flight and ship out of CA. As I paid $35 for the shipping fee, I was not happy but accepted it as the holiday season was busy.
2. On 01/02/2018, I contacted twitter customer service again, this time, the representative realized it was unusual that the tracking number did not show any thing (I argued with him that if the package did not catch 27's 5pm flight at least it should be able to catch 28's 5pm flight and had updated tracking information but he/she still asked me to wait until 01/02/2018). He/She suggested me to call shipper (UPS CA store) so that they can initiate an investigation. Luckily my friend still kept the receipt otherwise, how could I find the contact information? They would insist you must call shipper for that and they cannot help.
3. On 01/02/2018, I called shipper and started an investigation. Later I was called to be told that it lasted up to 8 business days. When I asked what number I can call to inquire, the answer was shipper.
4. 01/03/2018 - 01/12/2018, within 8 business days, I tried to call sipper, I was told to leave contact information but never got any phone call from them.
5. 01/16/2017, I finally can talk with the manager in shipper store via phone and was told they cannot find my package. I told them no replacement for this and it was important for me to get that for international travel. If they cannot, they should compensate me the cost that we cannot catch the flight. He asked me to give him a few minutes and would call back. When he called back (obviously, he called some one in UPS dealing with lost package), he told me UPS will not compensate flight ticket as it was not included into the package (Are you kidding me? Everyone knows that he can print boarding pass as many as want). I told the manager the number we wanted, and asked for writing some explanation but he told me there was only one line and cannot!
6.01/18/2018. I was heard back from the shipper and at most UPS can compensate $100 with some proof (Do people normally pay 35% of the package value for the shipping fee?). I disagreed with the result and asked for the direct contact information. The manager told me 800 numbers, ask for agent to help and mention "clean department". I called for 30 minutes to get through, when I mentioned clean department to the agent, she said UPS does not have such department. Well, my English was not good. I changed my word "Does UPS have any people or department dealing with the issue when package is lost". Answer is "No, contact shipper". I said "Shipper asked me to call this number and talk directly". Answer is "No". Then who did the shipper call for?
7. I was so frustrated and called back the shipper, asking manager to let UPS call me directly. After 5 minutes, he called me back saying that they will contact you by 5PM PST. It would be 8PM on my time, and I waited. NO ONE CALLED ME. NO ONE CALLED ME EVER
8. On 01/24/2018, I re-tracked the package and noticed they found it on 11:55PM PST 1/23/2018. I assume they would argue "well, we found your package and no need to compensate you, you can catch your flight". My answer is "My flight is on 01/27/2018, do you think I will wait and not try to get another travel document for my daughter and wait for the miracle?"
Both my husband and I have to take one whole work day off and drive 6 hours (round trip) to Chicago to get travel document again. "

"From mechanical failure to bad weather, UPS tries to convince its clients that it is doing a good job informing them where their package is.
The fact is that they are by far the WORST service agency on the planet.

I have paid extra fro expedited delivery and this is not how a service suppose to be.

they do not EVEN deserve one star.. Nothing if you ask me.

Cheers
"

"We paid for express shipping when ordering the items we needed by the weekend. Delivery was scheduled for Wednesday. No packages were delivered, we tried tracking the package and called the company we ordered from, they said it was in route. Monday comes, still no packages delivered, we called UPS, the driver kept updating delivery as not delivered weather related. Must've been too cold for the driver to get out of his truck, it was not snowing, driveway was plowed and we were receiving packages from USPS and FedEX. When we called UPS customer service on Tuesday at 7:30 pm, we were speaking to someone in the Philippines who kept stating package was delivered, they must have contacted the driver because it finally arrived at 8pm. Terrible customer service, lazy overpaid drivers. Will definitely avoid using them for anything I need quickly."

"Over the last few months packages are routinely late, some times beaten up, once undelivered because they had destroyed it, and the straw that broke the camel's back was deliverying my package to my neighbors house right in front of me when I was trying to help the delivery person and I told them I was waiting for a delivery from ups! They didn't bother to double check the address, which they had gotten wrong. Oh, and let's not forget placing heavy packages right in front of my door because apparently I can use my mind to zap my packages into my house and don't need to be able to open my door. (Oh wait, if I could do that I wouldn't be stuck with using what once was a half way decent deliver service)"

"I made a mistake with the address on my parcel, so you couldn't deliver it on time, I needed the package urgently. I called Customer service and they went out of their way to call in the correct address and yes you got me by package on time, all was done in the space of a few hours. I really appreciate it!"

"UPS was no able to reach me at home. No problem, I went to UPS account and changed the delivery address to one of UPS Access Points. Surprisingly, after two days I got an update, that the package was returned to the seller.

The seller sent the item again. But even the second try was stress. I was anxious this time, so I have called to the UPS customer center to agree on the delivery time. They said, the item will be delivered between 13:00 and 16:00. But in reality, they brought it at 12:00. Only accidentally I was at home...

Stress experience"

"LOST MY PACKAGE, WAS LIED TO THREE TIMES!"

"What happened is we've shipped two large boxes as one package (total 80lb), they were wrapped with a thick box binder. It was shipped to City of Industry, CA, just 30 min away from our Pico Rivera, CA warehouse. We've requested online a return back to our warehouse. They delivered it just now. However, only one box came in!!!!!!!! Someone at UPS (maybe a driver, zip code 90660) decided to cut the wrapping zipper and deliver only on box. And keep the other one!!!!!!! UPS doesn't not only appreciate their customer, and their money, but also steals from them!!!!!!!! Where is the 40lb package now?????Who kept it? How it's possible to lose it in a such a short time and in 30 min distance?????????
UPS CEO and entire management should be fired!!!!"

"The worst experience ever!

I wanted make a return of net-a-porter.com item and waited courier 4 times - 4 whole days!

I called UPS every day in the morning to ask for pickup from my address
Later every day in the evening to request another pickup and ask why driver wasn't there.
Every evening call center operator answer that California local UPS will call me back.
Well they called back me once after 3rd such try (!).
Every operator checked my name, phone number and address and each time the address was wrong, so 8 times I asked to change my address to correct one, and they all assured me that address is saved and now correct.

But the dummest was the last evening call after noone appeared again. Call center operator assured me that courier picked up my item successfully this day and that was a surprise!!!

W..F???!!! Are you serious?! so I asked to speak to a manager about this situation. Waited for 20 minutes on the line and nobody answered and they hang up! UPS you have completely broken pickup system. Is this that simple? Save correct address, find apartment in the building, pick the package. Before that I thought that what post work is look like during pick up. Never been so wrong!!!

Result 6 days of waiting, made 11 calls, no pickup."

"Absolute pigs, liars and theives. I had a parcel that should have been delivered. Driver lied and said it was left at my door, when I was in ALL day.. Now no one can find my parcel?!"

"I had prescription medication shipped for NEXT DAY delivery to be received on Thursday, January 4th. I did not receive the package until Monday, January 8th. We had snow on the 4th, but less than 3 inches but I give the benefit of the doubt on that day, however, I have received all packages and mail from the USPS and Fed Ex and other delivery services EXCEPT UPS.

This package was VERY IMPORTANT and MUCH NEEDED MEDICATION for a sick cat that suffers from SEVERE ASTHMA. If my cat doesn't get this medication, she could have an asthma attack and end up in the COSTLY VET EMERGENCY HOSPITAL.

I called the UPS automated system after I sat around ALL DAY for this package on Saturday, January 6th and the recording said "the package has been rescheduled by the RECEIVER for a more convenient day" RECEIVER???? That would be me and NO, I DID NOT REQUEST THIS CHANGE!!! I NEEDED THIS MEDICATION ON THURSDAY. WHY WAS MY PACKAGE NOT DELIVERED??? My cat was completely out of her medication at this point.

I spoke with a live agent on Saturday who could not give me a reason why my package was not delivered on Saturday. The weather has been fine, snow wise since Thursday evening. All side streets were cleared by Friday, all main streets were cleared the day of the snow and ALL major highways in the area had no reports of being impassable. So, again why was my package NOT DELIVERED BY SATURDAY????

I emailed UPS all of the above to voice my complaint and got back this rude response with not even a simple "I APOLOGIZE FOR YOUR INCONVENIENCE":

"Thank you for your response. I understand your frustration regarding this delivery. I definitely understand that current weather was not an issue then.

Because our UPS Customer Center in Maryland was dealing with a backlog created by this recent weather conditions our drivers had to complete previously delayed deliveries. Nevertheless, our records show that your package was delivered on 01/08/18.

I can certainly understand how important it was for you to receive the package on time.

Sincerely,

Claudia B.
UPS Customer Support"

So, they ADMIT that the weather was not the cause of my delay but I'm sorry, UPS' backlog of packages is not my problem! I PAID FOR NEXT DAY DELIVERY, I SHOULD RECEIVE NEXT DAY OR MY SHIPPING COSTS SHOULD BE REFUNDED!!! At the very least, my package should have been delivered by FRIDAY, January 5th! Oh, the icing on the cake is, I asked the agent I spoke with on Saturday if I could pick up the package and was told, yes but I wouldn't be able to do that until the following TUESDAY because their customer service center is only open from Tues - Thurs. So, it was a no-win situation.

UPS IS THE WORST!!! STAY FAR AWAY"