"I ordered a Tokina 12-24 zoom lens at a price which was $35 to $55 less than most dealers. I received the lens in less time than I expected in great shape. When I opened the package I realized that the lens hood was missing. I called US1 Photo and they said they would send a replacement . The replacement unit was not compatable with my lens. I emailed asking for the original hood.
I was contaced a couple of days later, the person told me that it was not available, but they would issue me a credit of $30. I found the OEM hood at another dealer for $39. I am pleased with my final outcome and am happy with the quick response I got from US1 Photo. However, had I gotten a conplete package to begin with it would have saved me a lot of time and trouble!"
"I received a Canon SD850 camera and did not like the power button on the back: too awkward to turn on/off. I read the reviews on the Canon SD870 which also has the 28mm lens and the 3" lcd viewing screen. These features appeal to me. I sent the camera back to US1Camera. These people were so wonderful about the whole process. I will order from them when I purchase the SD870 camera."
"Very very bad. Sent me the wrong item. Actaully, send the order of another person to me.
Also, customer service is bad too. They only gave me a UPS account number and asked me to send the package back, no RMA number, confirmation number or return address.
I sent them email to ask for this information, but nobody reply the email. "
"What a pleasant experience. They accepted my Canadian credit card with a copy of my photo ID, and had my camera at my cousin's door by the next morning. I would definitely buy from them again."
"Wonderful service - I ordered the wrong lens and the customer service team was great helping me return the lens and sending me the correct one! Thanks for the wonderful service!"
"My camera was shipped the same day I ordered it and was in my "hometown" awaiting delivery in less than 2 days! I was impressed with speed of delivery and have been totally satisfied with the product shipped!"
"I highly recommend considering US1Photo.com if you are in the market for photography equipment. I shopped the bots for current prices for a DMC-FZ50 Panasonic, and found US1Photo's price to be very competitive with other camera sellers. Their price was slightly higher than the lowest priced dealers, however, as many of you know, some of the lowest priced dealers are known for their high pressure buy-our-overpriced-accessories tactics, slow delivery, and inability to be contacted by telephone. When I called US1Photo to order, I was greeted by a polite lady who "offered" me a couple of accessories and an extended warranty (both of which I declined), finalized my order, and must have boxed and shipped my camera as soon as she hung the phone up, because I received in 3 days (and that was free shipping)!
If you are in the market for a camera, take a minute and check them out before you buy. "
"This company totally fulfilled exactly what they promised in a very timely and professional matter. I would not hesitate to buy from them again and would recommend them to anyone."
"I was absolutely amazed at the speed in which I received my camera. I love the camera and have already recommended US1 Camera to all of my friends. "
"I SAVED OVER $200 ON MY GREAT RADIO-CUSTOMER SERVICE WAS GREAT FEEL SAFE BUYING THEY WERE GREAT AND VERY HELP FULL
Vic S "
"US1Canera are a very friendly and helpful crew. This was my second order in less than a month from them. I cam back because the fellow taking the order was clearly a person who CARED about this role. When you care, you cannot help but come across well. I also like the fact that you talk to people rather than machines. The company was prompt and the prices were good. I will not only be back, I will do what any pleased customer does.... I will tell everyone who will listen about the quality service I got from US1Camera.
Nick Walsh"
"Excellent customer service. Product exactly as advertised. Careful and thorough packaging. I will do business with this comopany again."
"Good response about the purchase. The shipping was quick and details were provided immediately. The camera arrived before time and was in perfect condition. A good experience and highly recommended."
"I ordered a Canon 40D from US1Camera on September 26. On October 1 I still hadn't received a shipping confirmation so I called US1Camera. The rep gave me a soft sell for some memory cards but after I said no, she said my camera would ship that night.
On October 3 I still didn't have a shipping confirmation so I called again. Same story this time: they would ship my camera that evening.
On October 8, still no shipping confirmation. So another call to US1Camera and again they said they would ship it that evening. But this time they said they might not "have any left". I called a 2nd time on October 8 basically to cancel my order. But this time they provided a UPS tracking number.
The following day I got a call from a customer service rep at US1Camera stating his boss wasn't to happy about how my order went. As a peace offering, they were going to send me a 1GB memory card.
So the summary: Great price, real people answer the phones promptly and they tried to make my experience right.
Still, I would have to think long and hard before ordering from them again. There are a few other camera dealers in NJ that I have better luck with in the past."
"Hassle free transaction. Received the product well in advance of the promised date and the item was in excellent condition"