"I am still waiting for a top I ordered two months ago. Took ages to reply to my complaint. Told I would be getting confirmation order had been sent. Nothing since. No one responds to my request for my refund."
"I ordered 3 items from Ursime.Everything feels lovely, good quality material. super impressed.All of my orders came on time, love it!"
"Love ethnic style! Very happy with the design, colour and comfort. I'm glad bought 2 so far and will buy more!"
"Got a elegant dress from this site, the dress is VERY fluffy and comfortable. The material isn’t cheap at all. They look and feel very luxurious. "
"Please whatever you do don’t buy from this company. The pictures give a false impression of what you’re buying. The product doesn’t even look like the picture and the material is poor quality. Then there is the hassle of returning. What a nightmare. Taught me to buy American for future purchases "
“Dear Marilyn,
Sorry for any inconvenience.
The return process is always conducted according to our return and refund policy. You can also check it at the bottom of the site. Yet since you don't like it, we will forward your feedback to the relevant team to consider and optimize.
And it is verified that you have been given the return address. After receiving your tracking number, we will issue a refund of the return to your payment account. Should you have any follow-up questions, please feel free to contact us at complaint@ursime.com.
Kind Regards.”
"The clothes were received and very comfortable to wear. My friends say it looks good and the quality is good"
"The bracelet is weighty and shiny, packaged without a single scratch, and the live mouth is convenient for myself to wear"
"Wearing it makes me more beautiful and confident. The material is luxuriously soft. Every time I wear this dress, I get so many compliments on this beautiful dress. I love it to death!!!
"
"My expeience with Ursime has been one of terrible disappointment. The dress I ordered from a photo in the Ursime site online showed a beautifu, ethnic-looking multi-colored, short drss with ruffles and an intneresting neckline, in gray with red high-light among the colors. It appeared to be cotton, judging from the way it fell. The actual item is made of thin, slippery, limp synthetic material, sewed like a sack (no tailoring), it just hangs like an old, used night-gown, the colors are completely different: pale, sickly, and with a tan rather than gray background. I wouldn't wash my car with this! I have initiated returning it, and hope that that goes well--I love your online catalogue, but now that I've been burned, will neve trust or use it again."
"Super cost-effective, good quality, bought two in a row, the speed is very fast, absolutely recommended."
"I bought a ethnic dress which has a strong national color and personal characteristic.Looking forward to wearing it. Great quality. Thankyou"
"I ordered from this place at least 2 months ago. It took them a month to place the items in shipment. Just now I got a notification that the items are sitting at the post office with POSTAGE DUE. I am contemplating just letting them go back, but am afraid that I'll lose the money I already put out on them.
Never again."
"I would not give a penny to this fraud enterprise. Buyers, BEWARE.
"
"Happy with my purchase. The color stitching of this dress is so well, it is highly recommended"
"ABSOLUTE RUBBISH The photos on the websites (they are running more than 1 scam company) are lovely. That’s where it ends, if you do receive any items they don’t match the picture, design, quality, sizing. I contacted them after spending a fortune on about 40 pieces of Linen clothing in certain colours and styles. The only small package received was trash, poorly constructed made of satin lining fabric and completely wrong colours (asked for grey - got bright blue tiny slip dress a 5 year old wouldn’t fit in, and if they could get into it the seams were all over the place) The sizing I ordered should have, according to their sizing chart, been very loose on me. I made a number of complaints to vinlady, told them to not send any more rubbish and refund the $1200 AU. Now their service email has been deleted. I have paid by paypal and escalated the issue, I believe it will be the only way we can recoup our money. "
A rep from Ursime, Ursime, has responded:
“Dear Christina,
We are sorry for your wait for the order.
1- correspondence
Our customer service team (support@ursime.com) is required to reply to the emails in the inbox within 24 hours (except for weekends). This means sometimes you can't receive the reply right away. If you have not heard from them within the timeframe, we suggest you check if the email is successfully sent. Or try to contact complait@ursime.com.
2- no response to the request for a refund
If you have awaited your order for quite a while but never received it, there are three possibilities. First, your order has not been shipped out yet. In this case, you can request a refund for the order. Second, it is on its way to the destination. Third, it has been delivered but ran into an unknown delivery exception such as stolen.
Yet we are not sure which status your order is in. We tried to identify your order ID to take care of the issue but failed. So could you kindly provide your order ID and other info? Our email address is complaint@ursime.com, we want to help you with this issue.
Looking forward to hearing from you.
”