"The velvet of this shirt feels really good to the touch and is highly recommended!"
"Got the goods! These pants are really casual ! I want to buy another one for my friend."
"The first time I used this website, I was very worried, but I was instantly relieved when I arrived, this gold velvet is really comfortable, and the price is really worth it."
"A very nice piece of clothing, exquisite workmanship, no excess threads and odors, and the fabric is not pilling, the best value for money"
"I love these dresses from this website and I bought three. They had lots of different patterns to choose from and I like that."
"I bought it for myself a while back. I love it so much I bought one more and then I convince my daughter to give it a try and she loves it too. "
"OM Gosh this blouse is so soft and silky and is nice to wear. Very flattering. Really a nice buy I highly recommend it. Five stars!"
"Good fabric quality. I bought a large in green and to my surprise wasn’t see through. Overall the blouse was just like the picture. Good sleeve length and torso length as well. I plan on buying the other colors."
"I ordered a beautiful dress and received a totally different dress than ordered. It was such a disappointment and the company has not agreed to make it right to date. Do NOT order from this company. My friend had the same thing happen to her. "
"Terrible quality all the way around. Material is terrible. Fit is terrible. If I could give it zero starts are would. You will get more enjoyment from setting your money on fire and looking at the pretty flames. . "
“Dear Shannon,
Thank you for the feedback.
1- Quality
We apologize for your dissatisfaction with the quality of the item received. We will collect more data and forward this issue to the relevant department to do optimizing. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@ursime.com to sort it out.
2- Sizes
We are sorry for how you feel about our products' size. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.
We tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@ursime.com, we want to help you with this issue.
Looking forward to hearing from you.”
"the fabrics are so cheap that the clothing is almost unwearable. returns are difficult, therefore, I will give me 3 items to Salvation Army"
“Dear Nancy,
Thank you for the feedback.
1- Farbric
We apologize for your dissatisfaction with the material of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@ursime.com to sort it out.
2- Return
Considering the fact that the return policy states the return shipping is paid on the customer’s end and in order to avoid the hassle and cost the return process may cause to you, the customer support team would offer other choices before offering return instructions, (especially when the items are many or the distance is long), which would make one feel that the return is difficult. Hope to get your understanding in this regard. If you insist on returning, they will give you return instructions.
Should you have any follow-up questions, please feel free to contact us at complaint@ursime.com.
Faithfully.
”
"I love these pants! The fabric is a really textured fabric, and I'm finding them perfect for spring look. They're a little big for me, but the belt helps me cinch it in, without looking weird. "
"The deliver always on time. And the customer service was excellent. I was pleasantly surprised at the quality of items."
"BUYER BEWARE: Misleading photos and product descriptions. I left a negative review 2 days ago on the Ursime site that was REMOVED from the site. The pictures on this website are NOT reflective of the products you will receive. The "beautiful, velvet, embroidered" top pictured that I received is an example. It is not velvet or embroidered, as the picture clearly shows, but it is a cheap, thin, printed cloth and ill-fitting. It is made of thin, slippery, limp synthetic material, sewed like a sack (no tailoring); it just hangs. The colors are not even the same. I guess you could use it as a cleaning rag. The pictures are clearly STOLEN from quality purveyors, like Johnny Was or Sundance, and the descriptions are false. (Velvet? Cotton? Linen? No way.) What you actually receive will be very poor-quality polyester, not even hemmed but just cut along the bottom. (It's clear that the "positive" reviews for these products on their site are phony/scams.)
Returns? Sure... If you are willing to ship this junk back to China at your own cost, which, by the way, is astronomical! he company repeatedly only offers half of your money back as a credit --so you can order more of the same.
But, hey, don't believe me; go to TrustPilot or Better Business Bureau or Reseller Ratings and read the legitimate reviews of this company there.
"
“Dear Eliza,
Thank you for your review.
Firstly As an honest seller and brand, we value and respect all intellectual property rights. After receiving your reminder, our relevant departments are verifying. As the products and pictures on our website are provided by suppliers, we will conduct an in-depth investigation into this incident and will feedback to the supplier for verification. We will help you solve this problem.
Secondly, we can't remove any reviews. Because all reviews, no matter if it's positive or negative, have to be inspected by the platform itself. We usually use "Find Reviewer" to ask the customer for the order ID so we can look into the matter and address the issue,
Thirdly the material of each item, together with other info, is clearly stated on the page of the item. Customers can know the material of the item by checking the description carefully. If you don't like it, it is possible that you make a return.
Lastly, our receiving center is in New York. And it is returnable and refundable for the order. If you want to return the item, please feel free to contact us at support@ursime.com or complaint@ursime.com.
Kind Regards.”
"The items on their website are beautiful. The item you order will NOT be the item delivered. The item they deliver might has some distant resemblance to what you see online. It MIGHT even be a similar color - but that's as close as it's going to get.
I ordered two dresses. The first I received what could only be described as a ROBE fit for a human-trafficked streetwalker. The 2nd, a dress that only could be described as vaguely similar to what I ordered (different styles, different cuts, incorrect size, black & white where the photo was black & ivory). The bodice of the one delivered was an empire waist, not a long bodice as in the photo. The neckline of the dress delivered was v instead of straight. I ordered a strapless, the one I received had FOUR straps. The waistline & skirt line were supposed to be asymmetrical. The dress I received had a straight short-waist w/ a straight skirt hem. OH - & it was STAINED with what I HOPE were coffee & not blood stains. The one I ordered was black at the bodice transitioning to a LAYERED ivory tulle-cut in petal shapes flowing down to the ankles (like an inverted snowbell flower). The dress received was black in the bodice, but a SINGLE PIECE of 3-toned dyed tulle running from black to bright white.
To be perfectly descriptive, the online catalog looks like a "Pinterest How To" - the delivered products are the "Nailed It! (NOT)" reality photos. Now, when I'm trying to return it - they are telling me it isn't returnable, even though they claim returns can be made on their website. They are very polite - but inept -or just plain swindlers."
“Hello,
We are sorry for your dissatisfaction with the item received. If you didn't like the orders, please rest assured that you can return them for a refund.
Orders are returnable. But according to our return policy, which you can also check by yourself, the customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. To avoid the hassle and cost the return process may cause you, the customer support team would offer other choices before offering return instructions, (especially when the items are many or the distance is long), which would sometimes make one think we refuse to return -- but we don't. Therefore, we hope to get your understanding in this regard. If you insist on returning, they will give you return instructions.
We tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@ursime.com, we want to help you with this issue.
Looking forward to hearing from you.”
A rep from Ursime, Ursime, has responded:
“
Dear Melia,
We are sorry for any inconvenience.
Since you received a totally different item, we suggest you send the customer service team (support@ursime.com) a photo. to verify it. They will look into the issue. If it's true that the warehouse sent you the wrong item, we will make some compensation to you.
Yet it seems you don't feel satisfied with the communication with the support team. So we would like to take over it. Contacting us at complaint@ursime.com, you will have this problem escalated.
Looking forward to hearing from you.”