"I ordered two dresses Jan.5. and I received Feb.1. a pair of pans I never ordered ! On top by mistake I send them 3x same order ( I am 74) and I got a response from them that the money would be returned in 15 business days.I am still waiting !"
"I'm so disappointed!
"The shipment arrives very slowly, the models and sizes are wrong, the materials described do not correspond to reality.
They don’t even answer your emails!"
"I ordered 3 outfit from (facebook ad) which directed me to this website. Each item came separately with a different time frame. Fabric quality and stitching is so bad and sizing is off too. Regretting of my purchase. I wish I could return and get my refund. Highly recommend do not buy from this website and save your money and time. Also you will save yourself from frustration. "
"I purchased TWO tops. They arrived the length of dresses below the knees. Returned for refund. No refund yet. Emails from company torturing me with ridiculous customer service emails and trying to bargain me for half refund than what I spent. DO NOT PURCHASE ANYTHING FROM THIS SCAM COMPANY!!!
Reported to BBB and the Attorney General's office. Boycott this site!"
"This company knows nothing about quality or fitting the American woman in my opinion. The items were very cheap and different from what is picture. The items come all the way from China so they take FOREVER. Once they arrive in the United States they are sent in a thin plastic bag with Costco as the return address. But they do not want you to return to Costco. Their return instructions are very involved and unrealistic. It appears that they want to make it hard on you to return. You will also be responsible for shipping costs all the way back to China. "
“Hello,
We are sorry that the item's quality and fit fell short of your expectations. We would like to clarify that our products may bb shipped from everywhere as we have factories in different places.
More importantly, our return hub is not in China but New York.
We tried to identify you order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@ursime.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Bonnie,
Ursime Customer Sevice”
"I purchased these items thinking it was going to be nice and it was a hot mess. I want a full refund. This was soooo horrible. It was a waste of money. I received a belt that was suppose to go with a dress and the it was so little it looked like a bracelet. What a joke."
“Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out. We will be responding quickly within 24 hrs.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Ursime Customer Complaint Team
complaint@ursime.com”
"Took over a month to receive my 4 items. Items do not look like pictures. Quality is very poor compared to pictures. I would request a refund but that would take another month or so. LESSON LEARNED!! VERY DISSATISFIED!!!"
“Hello,
This is Lydia from the Ursime customer complaint team. I am writing as you seemed not satisfied with the items you ordered from our website. I'd like to investigate the case and take care of this issue.
I was wondering if you could provide the order details such as the order ID and the email address used for the purchase. You can also direct to me via email at complaint@ursime.com. I will forward your feedback to the relevant team to optimize our production.
Thank you in advance.
Warm Regards,
Lydia”
"I bought three shirts... two are the same shirt in different colors, and the third was a different style. First I received one of the two shirts (in different colors). Oh, I forgot to mention, they are velvet. I actually was satisfied with it. I still have yet to receive the second similar shirt.
I received the third shirt (why everything is shipped in different shipments makes no sense to me) and am totally disgusted. The fabric in the website picture looked like a luxurious velvet in a beautiful pattern. Where this shirt came from I have no idea. It is not velvet... it is some cheap nasty material, and the colors don't even remotely look like the picture of what I thought I was ordering. I'm hoping the second shirt (if it is ever delivered) will look like the first velvet shirt I ordered (in another color). Don't order from this company. The merchandise takes forever to arrive, and apparently it's a crap shoot as to whether or not it will be what you thought you ordered. Save your money. From now on if I want something velvet, I'll stick with Amazon."
“Dear customer,
We apologize for any inconvenience caused by the delay in shipping the orders. However our arrangements for production and shipment are different, therefore the warehouse usually ships the available items first so that the customer won't wait very long for nothing. We understand your frustration at the wait and wish you could understand.
As for the material, we apologize if the item's material fell short of your expectations. Please rest assured that it is returnable and refundable. Kindly just direct to our support team at support@ursime.com. We will respond quickly and take care of the issue.
Kind Regards,
Ursime Customer Complaint Team
complaint@ursime.com”
"First of all I never got my complete order still missing 2 dresses and a jean shirt. Everything else I ordered was too small. I tried telling them that I need to return. They told me I need to take a picture of me in the clothing so they can see it doesn't fit. The humiliation was devastating. I couldn't believe them. I went on line on Google and checked the reviews and search and found that thus company is a scam and that there were many others that recievef some of their order if at all. I read that the clothing where off and that returning merchandise is horrible and impossible. I spent 292.00$ with these people and is stuck with items I can't fit and items I never recieved. I advise anyone to go to Google and pull up URSIME READY HE REVIEWS AND ALSO ABOUT THE STORE. If I had seen this first...I WOULD HAVE NEVER ORDERED ANYTHING FROM THEM. I AM A VICTIM ABD ROBBED ABD SCAMMED OUT OF MY MONEY. I WILL MAKE IT MY BUSINESS TO RELL EVERYONE ABOUT THIS."
“Dear customer,
We apologize for any inconvenience caused and would like to clarify that the picture was an optional choice. We are collecting data to optimize our size chart and welcome all kinds of descriptions about the fit, including pictures. But if you don't like it, you can choose not to offer.
Besides, please rest assured that we are not a scam company and we want to resolve this issue to your satisfaction.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@ursime.com?
Looking forward to hearing from you.
Ursime Customer Complaint Team
complaint@ursime.com ”
"The shipment arrives very slowly, the models and sizes are wrong, the materials described do not correspond to reality. I ordered 3 different dresses, completely different models, and I received the same model in 3 colors. "
“Dear Dessie，
We apologize for any inconvenience caused by the delay in receiving your order. Our processing time falls in the 1-12 days window and the shipping time in 1-3 weeks. If you received your order later than that we apologize for it -- we will forward your feedback to the relevant team to optimize our turnover process.
As for the fir of the items, because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. If you don't like the fit of them, kindly just direct to us at support@ursime.com.
Ursime Customer Complaint Team
complaint@ursime.com ”
"First i ordered 3 items 1 item shipped fairly quick but still took 2 weeks to arrived.i had to contact support several times to get updates on the status of remaining order. I was told that due the complex nature of the items ordered the warehouse needed more time. The dress was a denim patch work that looked like many denim pieces sewn together to create a unique design. For the price charged for this item i didnt expect to get this cheap screen print pattern dress was not denim at all . The jeans and top was supposed to be a set but didnt match as top was not denim"
“Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Ursime Customer Complaint Team
complaint@ursime.com ”
"HORRIBLE HORRIBLE - You order and pay for items - but items are not available for shippment - I order an item 4 months ago and still waiting - all I get are excuses. PLEASE PLEASE DO NOT ORDERED anything from this company they are completely a FRAUD. I don't undersdtand if you don't have items ready for shipment or in stock WHY advertise that the items are available. NEVER NEVER AGAIN WILL I BE ORDERING FROM THEM."
“Dear catherineriggins,
We deeply apologize for the inconvenience and frustration caused by your recent experience with our company. We understand your concerns regarding the delay in shipping the item you ordered a few months ago. We assure you that we take customer satisfaction very seriously and we are committed to resolving this issue for you as quickly as possible.
Additionally, we want to assure you that steps have been taken to address the availability and stock issues you mentioned in your review. We are continuously working on improving our inventory management system to prevent such situations from occurring in the future.
Again, we sincerely apologize for the inconvenience and frustration caused. Your satisfaction is of utmost importance to us, and we hope to regain your trust in our company. Should you have any further questions or concerns, please feel free to reach out to our customer support team, who will be more than happy to assist you.
Best regards,
Ursime Customer Complaint Team
complaint@ursime.com ”
"I ordered and paid for 6 pieces but received 5 and 1 that I did not order that was a cheaper price. No invoice slip included in the shipment."
“Dear Eloma,
We apologize for any inconvenience caused. In this case, we suggest you contact our customer service and handle the problem. We have a customer support team that can respond to your email within 24 hours at the latest.
Ursime Customer Complaint Team
complaint@xpluswear.com ”
"Ok but I'm having an issue "
“Dear customer,
If you needed assistance relating to return & refund, we suggest you email our customer service at support@ursime.com (or complaint@ursime.com if you do't like the support team's solution ). We will respond within 24 hours at the latest.
Regards,
Customer Complaint Team
complaint@ursime.com ”
"Zero chance I will ever buy from this company again. Product not at all as advertised, poor quality, innaccurate design and style, size completely inconsistent with small order (large enough to fit my 6 foot tall boyfriend when I am a 5’3” very petite woman). Uncooperative and unhelpful communication with support team for return. A total waste of $60, down the drain, as they would not return the product. Will never purchase from them again!"
“Dear customer,
We are sorry to hear that the item's fit didn't work out. We take customer feedback seriously and would like to do our best to regain your trust.
If you don't feel satisfied with the support team's solution, we suggest you escalate your case to the customer complaint team at complaint@ursime.com. We will take care of the issue.
We look forward to hearing from you.
Customer Complaint Team
complaint@ursime.com
”
A rep from Ursime, Ursime, has responded:
“Hello,
We sincerely apologize for any inconvenience you experienced with your recent purchase of TWO tops from our store.
Firstly, we apologize for the incorrect length of the tops that you received. This does not align with our quality standards, and we understand how frustrating this must have been for you.
Regarding the status of your refund, please allow us to clarify our process. Once we receive the returned items, our team needs to inspect them thoroughly to ensure they are in the same condition as when they were dispatched. And then we need to submit your shipping info to our system so that our finance department can see and deal with it. This inspection process typically takes 1-2 weeks. We apologize if you experienced any delays or lack of communication in this regard.
Regarding the customer service emails you mentioned, we deeply regret any dissatisfaction they may have caused. Our intention is always to address customer concerns and provide satisfactory solutions. The partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. If you don't feel satisfied with the solution the support team offers, kindly escalate your case to complaint@ursime.com.
Once again, we apologize for any distress caused by this situation. We kindly request that you email us at complaint@ursim.com to provide us with the necessary details of your order or any reference number so that we can locate your account promptly and expedite the refund process.
Sincerely,
Ursime team
complaint@xpluswear.com ”