"DO NOT WASTE YOUR TIME OR MONEY! I have given Ursime 2 chances. Each time I purchased, I received something I could keep and then very poor quality/damaged product I needed to return. Each time I tried to return based on their policy. On their website they say if the product is their fault, they will cover the shipping. Each time I tried to return, it was their fault. They have given me the runaround each time trying to tell me I need to pay for postage. They tell me they will give me a fraction of what I paid or store credit. I try to explain how it’s their responsibility and they ignore my argument. They are scammers. They wear you down and say postage is too expensive for them to pay. They are liars and do not care about customer service. DO NOT BUY FROM THEM! "
"Item ID: LL02423 the turtle neck boho dress
I needed a dress for my son's wedding. this dress was stylish and comfortable and it fit their wedding theme. many people complimented me.
I am looking for excuses to wear this dress anywhere.
even if the delivery took a little longer it would be worth it but it was delivered in the lot expected.
"
"I have items that I wanted to return and exchange for size purpose but I was unable to talk to anyone nor did I receive an address to return the items. I am very frustrated!"
“Hi,
Our email address is support@ursime.com, which you can see while you check your order on the site. If you need any assistance, please feel free to email us. Our customer service team will reply to your email within 24 hours.
Regards,
Customer Complaint Team
complaint@ursime.com ”
"While they indicate that they will allow you to return items, the process is like from the dark ages. Basically they are making it so complicated, that people just give up. I got to the point where I simply thought to myself that m y time was more valuable than the back and forth emails, and their requirements to take pictures of each step (take a picture of your return form, take a picture of the package, take a picture of the label, etc., etc.) I would suggest that you buy elsewhere. So much easier. "
“Hello,
Thank you for taking the time to share your feedback with us regarding your return experience. We are sorry to hear that it was not up to your expectations and that you felt it was complicated.
We understand that the return process can be tedious, and we apologize for any inconvenience caused. We would like to clarify that we kindly request you to send us the requested photo so that we can better understand the issue and offer you a suitable solution. As we prioritize transparency and customer satisfaction, we ensure that our customers can return their items with ease.
We regret the confusion caused and would like to make it up to you. As a token of our appreciation, we would like to offer you a 15-USD discount on your next purchase with us. Additionally, we can provide assistance in processing your return and address any further queries you may have. We await your email to our complaint team.
Thank you for bringing this to our attention, and we hope to make it right for you.
Best regards,
Customer Complaint Team
complaint@ursime.com ”
"The Jeans are amazing.For me a medium is the best but I would like to size down due to the stretch."
"Love my dress from this site.It is comfortable and fits well. I like this simple style very much, it is very suitable for summer wear, and the fabric is lightweight.But take almost 2 weeks to get my parcle."
"Got a dress from ursime.Love the fabric design. Fits well. Will work for dressy events and casual ones."
" Trust all of us that have rated them "horrible" and are warning you to not buy. This is a scam entity. I have never rated any business this poorly. They take forever to get you the clothes. The quality of the clothes is beyond poor (i.e. strings hanging, poor fabric, cheap quality, etc. etc. etc.). The pictures you see, are not what you get. Their sizes are off completely. And then lets talk about their customer service. You can't call them. You have to email them. They took a few days before they responded and told me to take a picture of each item I don't like and explain what it is that I don't like about them. , when I had said, I want to return them all because of the poor quality, I heard nothing back. I bought 9 items in one order. Did not like any of them. Then after about 10 days, I reached out again, at which time they said, they had already asked me what to do. I responded again, telling that this is only a ploy for customers to not follow up with all of this. I heard nothing. Then I followed up in a few day and then they said, I have passed my 30 day mark for returns. Can you believe that? I responded that I had begun this process within the 30 day mark. That was over 40 days ago, at this point. I never heard anything back from them. I threw their stuff in the trash and I'm out about $400. Their stuff is so bad that I didn't even want to donate it. DON'T BUY FROM URSIME."
“Hello,
We are sorry to hear that you had a bad experience with our company. We strive to provide the best customer experience possible and it is clear that we fell short in your case.
Please allow us to apologize for the inconvenience caused by the delay in delivering the clothes. We understand that the quality of our products is important and we take your feedback seriously. We apologize for any shoddy workmanship and have already taken steps to address this issue with our suppliers.
We know that our sizing can be a challenge, and we will be more thorough in the future in order to address concerns. We are committed to providing you with the best possible service and we are sorry that your experience didn't reflect that.
As you mentioned, our customer service department can be reached only by email. However, we respond to each email within 24 hours.
We take all reviews seriously. Please let us know your order number and we will take the necessary steps to process the refund as soon as possible.
Sincerely,
Customer Complaint Team
complaint@ursime.com”
"I ordered three dresses from the site. It takes a while when I receive them, two of the dresses were completely different from the description and picture. don’t buy anything from them!
"
“
Hello there,
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the delay in receiving your order and for the items you received not meeting your expectations.
We strive to provide our customers with high-quality products and a seamless shopping experience. We have taken your feedback seriously and will work to improve our processes to ensure that this does not happen in the future.
If you could provide us with your order number, we would be happy to look into this matter further and make it right for you. We hope to have the opportunity to regain your trust and provide you with a positive experience in the future. (Or kindly email us at complaint@ursime.com)
Thank you for choosing our brand.
Best regards,
Customer Complaint team”
"The skirt sits well at the waist and looks great on. Looks more expensive than it is. And the fit is true-to-size for me. I'd buy another one if they come out with more prints I like."
"The mermaid skirt can outline the curve of the buttocks, the fabric has not faded after washing. The color of the skirt is beautiful. It fits true to size. "
"I never had experience with company like this… first of all that clothing is horrible horrible quality…. Second of all customer service…. They offer me refund 50% of price i payed….. so to me is steeling money from customers…. They will sell it again for full price to another trust person and make money on items still arround….. what is that…. I am very sorry i purchase something from them…. Process for return is very difficult, make pictures and expalin why where what…. Also with return make all pictures and print it and put it inside the box…. For what? Make it more hard for customers ? This is so sad and disgusting "
“Hello there,
Thank you for taking the time to share your experience with us and bringing this issue to our attention.
Regarding the quality and fit of the items, we assure you that our products undergo rigorous quality checks before being shipped out. However, we understand that each customer is unique in their preferences, and we will do our best to improve our overall quality.
As for the return process, pictures were to help us better understand the problem, partial refund was offered as previously some customers chose not to return the item at their own cost (as per our policy, we require all customers to cover the return shipping cost) and they prefer a partial refund. We are sorry if this is not what you hope for. If you would like to return it, the customer service staff will give you the return instructions.
Again we apologize for any inconvenience or frustration and we will work hard to optimize the return policy to make it more customer-oriented. If you need assistance, please feel free to contact us via the email below.
Customer complaint team
complaint@ursime.com”
"The fabric on the items I ordered were exceptionally thin. One item had uneven seams and the colour was a very different shade to the one advertised. Another item was a completely different colour to the item ordered, also it was advertised as a midi skirt , when in fact it was a MINI. Refund for the returns postage was declined, despite having to send the items back for the reason listed. This is OUTRAGIOUSLY poor customer service by a company who does not take responsibility for their own mistakes."
“Hello,
Thank you for sharing your feedback with us.
We are sorry for your dissatisfaction with your purchase in terms of quality, size, and return process. We will submit this issue to the relevant team to verify and make improvements.
As per our return policy, https://www.ursime.com/pages/returns, the return shipping is covered by the customer's side. we understand that this may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal, but it is necessary to ensure that we can continue offering affordable prices. We hope you can understand in this regard,
If you have any queries, please feel free to contact us.
Ursime customer complaints team
complaint@ursime.com”
"Very nice and looks just like the picture, I may order again."
"It arrived in perfect condition, just what I wanted, it's good quality and very casual and comfortable to wear, thank you very much."
A rep from Ursime, Ursime, has responded:
“Dear Sarah,
Thank you for taking the time to share your feedback with us. First and foremost, we want to apologize for any inconvenience and frustration you may have experienced while shopping on our website. We take pride in providing high-quality products and outstanding customer service, and we are sorry to hear that we fell short of your expectations.
As per our return policy, we cover shipping for products that are our fault. In your case, it seems like there was a misunderstanding and we apologize for any confusion caused. We offer a partial refund as a gesture of goodwill to customers who prefer to keep the product. However, we do also offer full refunds to customers that return the products.
Our team takes customer satisfaction seriously, and we are committed to ensuring that our products meet your expectations. We would love an opportunity to restore your trust in our brand and welcome you back to shop with us in the future.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Best regards,
Customer Complaint Team
complaint@ursime.com ”