"needed a new tv, found what i wanted."
"I got an email with a promotion, the site wouldn't accept my login info, it finally worked, it wouldn't take my address because it was "already in use," then it wouldn't accept payment. Then it said it was processing but never confirmed payment. Customer service chat was unhelpful - telling me to cancel the order, but there was no order showing to cancel and I didn't want to cancel - I just wanted to confirm the order went through. Finally, it seems that it did not as I got an email the next day saying you were holding items in my cart. So I went back and tried again, and it confirmed my purchase. I hope I don't end up with multiples. The good news is it still gave me the sale price. "
"Have had repeated trouble with my account, says that the address is associated with another account, even though we use this address every time."
"It was very difficult for me to place order and would not let me use my own address. "
“Thank you so much for your feedback. We would like to work with you to resolve this. Please respond to our most recent dm”
"Don’t do it. Pay more and shop elsewhere. I made a purchase on 11/27. 4 minutes after the first purchase, another order was submitted but for $70 more than the first. This scared me so I immediately requested cancellation of both. The first order was canceled but they couldn’t access the second in the system. On 12/4, I was charged $240 for this order but they still couldn’t cancel. Yesterday the order changed from “pending” to “delivered”. An order was never made or received. Today I was told I will be refunded “sooner or later”. This is a nightmare!!! Do not order from this company. RUN!!! "
“Thank you for reaching out. We would love to get this resolved for you. Please respond to our dm and we get work on seeing what happeneded”
"Tried multiple times to place an order but each time it produced an error message saying the address was in use by another account. Customer service said the message meant I had set up another account somewhere and to check all my emails and delete the extra accounts. SO I tried. Only to find that not only did I have any extra accounts, but the one I did have, I couldn’t delete. I tried different browsers, different devices, different accounts with new emails and neighbor’s addresses. Nothing worked for two weeks till I tried today. It charged my credit card, at least. Got an email confirming my purchase, but my account says invalid order, so we’ll see. "
“Thank you for your feedback. I have sent you a DM. Please respond to it whenever possible. We would love to get to the bottom of this. ”
"Cludgy checkout.. Kept saying my address was used by someone else (me). Wouldn't take my payment twice before it finally did. Let's see how delivery goes. Last order took way longer than it should - almost 2 weeks."
“"Thank you so much for your feedback. We would like to work with you to resolve this. Please respond to our most recent dm"
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"I found the site to very glitchy. I don't understand why it was telling me my address was being used by another account when I used it yesterday."
“Thank you for your feedback. I have gone ahead and Dm'd you. I'd love to get to the bottom of this. ”
"site is a bit awkward to navigate - would like to be able to rank items by % off"
“Thank you for your valuable feedback. This is actually a great recommendation! I'll be sure to bring it up to our developers! I have DM'd you as well. ”
"Kind of nervous of the purchase. Tried several times to purchase and kept getting a notification that the captcha which determines if I'm a person or a bot was not reset to make the purchase. Had to create an account just to feel a little safer about the purchase. "
“Thank you for your feedback. I'm sorry, you felt unsafe. That's the last thing we want. I've sent you a DM. ”
"Checkout on this website was one of the worst ones I have ever dealt with. "
“Thank you for your feedback. I DM'd you. Let's make this 2-star experience into a 5 star one!”
"Great experience , definetliey will do this again "
"Great website and product at deal prices "
“We always try to give our customers the best deals! Thanks for the review. ”
"Experience was good - especially with coupon."
“We are glad you had a good expereince! We sent you a DM. ”
"The website is so easy to navigate. You had just what I wanted for the great grand kids. Can hardly wait to see the tablets."
“I hope your grandkids enjoy their new tablets! Thanks for the review.
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A rep from VIP Outlet, Support_, has responded:
“Thanks for the review. We sent you a dm and would like to dig into this a little more.”