"i always get offer for coupon i click it send to email and i have never received one in my email..."
"I found my item very easy and with no trouble at all!!! The purchase process was no hassle either!!! "
"Amazing price and discount! "
"Had a little difficulty placing order. It gave the option of buying and setting up an account but it would not work because the re captcha was missing. "
"Online experience was frustrating when creating my account. Lot of errors when I followed prompts. "
"Had to call four times to get the advertised price. Then ordering was nearly impossible. Find another vendor"
“Hello. Thank you for submitting a review with us. I'm sorry to hear it took so many calls for you to receive the Father's Day discount for your order. I see we made an exception and allowed the discount to be placed on your order. We'd like to assist you with any issues you may have when placing your order. Did you experience any site issues? Did any particular pages not work properly. Please respond to our DM so we can assist you further. ”
"Website works horrible... persistence finally got an act set up
"
“Hello. I'm sorry to hear you had issues with our site. We have not had any reports of sites issues lately that we've been able to duplicate. We'd like to assist you any way we can with any issues. Please respond to our direct message so we can look into this issue for you.”
"The screens used to set up an account, payment plan, and order are tedious, circular in nature, and only somewhat user friendly"
"Payment and check out is ridiculous. I don't want to save a payment method, yet I'm required and shouldn't have to. I got multiple Recatcha errors when trying to check out and was forced to create an account to check out. Never mind that I had to try to check out 7 times. Absolutely ridiculous. "
"The checkout process is very obnoxious."
“Hello. Thank you for submitting a review with us. I'm sorry to hear that you had an issue with the site. Our checkout page is standardized and made as easy to use as possible for customers. Could you elaborate on the issues you experienced with the page?
Please respond to our DM so we may be able to discuss this further to resolve any issues. Thank you.”
"The Website has been a bit buggy was told it was due to "maintenance" But prices are reasonable for certain things "
"It took all day repeating and attempting to order and then it finally went through. Persistence is key. "
"I found a great deal on a tv and when I went to place my order, it told me my shipping address was already associated with another account, which made no sense. I tried to called customer service and kept getting hung up on and then was told that it clashes with other sites you may have an account with and I should change my shipping address from the other account, place the order then change it back. That's just doing to much on top of that, I ended up losing the tv because of it, someone else must of purchased it because by the time I was finally able to get back to my cart they said it was no longer available. I was heated, plus changing my address in my walmart account did nothing."
"I spent an hour trying to fix this issue"
“Hello. Thank you for placing an order with us. I'm sorry to hear you had an issue with your order. I reviewed your order and can confirm the payment was accepted and your order is being processed for shipment. Your order should be delivered soon. Please see our direct message with details related to your order delivery. ”
"Customer service is really poor."
“Hello. Thank you for submitting a review with us. I'm sorry to hear you had a bad experience with our customer service team. We'll be giving you a call directly to see where we did not meet your expectations and what we can do to make things right. ”
A rep from VIP Outlet, Support_, has responded:
“Hello. Thank you for submitting a review with us. I'm sorry to hear you had issues with the site. We've checked the site and we have not been able to duplicate any issues with the account creation page. We'd like to try and see if we can resolve any issues that may be happening on the site. However, we'll need more information from you. Please respond to our direct message so we can assist you further. Thank you.”