"Issues with in-stock information on website. Ordered product that showed delivered and never shipped. Was out of stock and canceled order when i inquired."
"Customer service is excellent, but the communication between different services l find needs improving."
"I am not too pleased with your customer service overall; reps dont seem to be too quick to resolve issues in general. Here and there I've had a positive experience, but not too thrilled overall."
"Website and checkout real jumpy"
“Hello. Thank you for taking the time to submit your review. We are somewhat confused by the review. You mentioned that you had issues with the checkout process But your review has an order number associated with it. This means you placed an order successfully. This order has shipped as well. Can you elaborate on the checkout issues? We'd like to get some feedback from you. We'll try to contact you via direct message and phone call shortly”
"My first attempt to order was apparently unsuccessful, as I kept getting an error msg re the captcha security not being there, with no obvious way to get it to appear. So was the order placed? Unknown at this time. My second effort was successful, also apparently. No final ‘is this the order you want?’ opportunity, just a thanks, your order has been placed. I sincerely hope so."
“Hello. Thank you for submitting a review with us. We're sorry to hear you had some issues navigating the site while shopping. If you received a message asking captcha security check to be done. Logging out of your account will allow you to log back in and submit the captcha to proceed. It appears you were able to have this resolved as your review has an order ID associated with is. Your order 28691090 has been processed and shipped. You should have received an email with tracking for your order. Please respond to our direct message if you have any other questions or concerns. ”
"If an item is out of stock, either remove it, or placed it/them, at the end of the instock items, that way, one know that after the items in stock, the items that are not in stock would start appearing."
"I ordered and after days of no update, I wrote. Days later I’m told my order can’t be completed and a refund will be processed in a few more days.
You used my money for over a week which prevented me from buying elsewhere. This is common practice for VIP Outlet. "
“Hello. Thank you for submitting a review with us. We apologize for the issue with your order. We looked into this and noticed the refund has been process and a new order has been placed. We'll do our best to have this new order shipped out as soon as possible.
If you ever have any questions or concerns. Feel free to reach us at support@vipoutlet.com. Or, 800-792-7372.”
"Finally after 6 attempts was able to complete order"
“Hello. Thank you for submitting a review with us. I'm sorry to hear you had issues with the site. We've checked the site and we have not been able to duplicate any issues with site crashes or issues. We'd like to try and see if we can resolve any issues that may be happening on the site. However, we'll need more information from you. Please respond to our direct message so we can assist you further. We will be giving you a call shortly to see if we can get some more information from you. Hopefully we'll be able to resolve any issues so you do not have to deal with it going forward.”
"Captcha has a glitch that doesn't allow easy sign-in. Also requesting a password reset.....never received the email response. Chat is pretty useless too. BUT - you have great products at great prices."
“Hello. Thank you for leaving a reply with us. To resolve the issue with captcha. Please close any tabs or browsers with our site open. In your internet browser, clear the cache and cookies saved in your internet browser for vipoutlet.com. Once this is cleared restart your internet browser and access our site once again. There will now be a prompt to respond to a captcha and the issue will be resolved.
Regarding the issue with your password. Have you checked your spam folder for the email? Sometimes our password reset emails get sorted to that folder. Please let us know if you have any other questions or concerns. ”
"I originally had a 30% discount (30fathersday) and the item disappeared from my cart. When I tried to reload it, it said out of stock. Then I received an email saying the item was saved in my cart5 and to complete my purchase. It was not taking the 30% discount then. I called Customer Service and spoke with Raya. She said to pay for it and to call her to back once it ships and she would refund the correct amount. A lots of trouble and would have been simpler if she could have just adjusted the price. Kayla did a good job and solved the problem but in a longer manner."
"Website kept hanging up. Emptied cache on two browsers per chat recommendation. Ended up canceling both orders, Signing in with a new account and then was able to purchase after three more attempts."
"UI interface to place an order is not user friendly."
“Hello. Thank you for your review. We appreciate the feedback. We try to make our site as user friendly and intuitive as possible for customers. Our site format is very similar to other large online retailers. We'd like to ask for more details related to your review. Please respond to our DM so we can assist you further. ”
"Web site does not work half the time it fails"
“Hello. Thank you for your review. We're surprised to hear there are issues on the site. We checked the site and cannot duplicate issues or site failures on our end. Can you elaborate on this review. We'd be glad to check the site and resolve/fix any issues we can find. We'd like to speak with you to get more information. Please respond to our DM so we can look into this further and make any necessary changes to the site. ”
"had to use multiple browsers it took a bit to make the order go thru but it finally worked happy about the price tho"
"It was great but I needed more of the product"
“Hello. Thank you for your review. We are somewhat confused by the review. Was anything missing from your order? Please respond to our direct message so we can assist you with any issues you may have had with your order. ”
A rep from VIP Outlet, Support_, has responded:
“Hello. Thank you for your review. We are somewhat confused with your review. We appreciate the kind comment about our customer service team. However, we are confused as to which other services you are referring to. Please see our DM so we can communicate with you directly. ”