"I still have yet to receive my order. responses from value basket support are form letter responses that are meaningless platitudes and show no indication that anyone has read or understood my questions.
15 days have passed since the promised 5-7 day delivery window started. I required the order as equipment for a job that starts tomorrow but the order is not even shipped. Choosing value basket has been the worst decision I have ever made, it may well have cost me my livelihood.

Update:
They were very quick to post a response to my review, and I thought maybe something would progress, but no contact, order still not shipped.
Their website still says they have 6 more in stock (the level did go down from 7 when I made the order), this is after indicating the manufacturer sent them the wrong item as the cause of the delay. That was after they had just told me it was 'in the final stages of processing' they then said they would be 'assigning additional manpower'
a week passed, now they are 'experiencing a backlog due to current promotions'
"

"Product advertised as in stock wasn't and I had to ask for a refund, all of which was annoying.
However, the swiftness in acknowledging and apologising for the error, and the quick refund, were positives "

"I have paid for a product over 3 weeks ago and have not received it. All I have had is a few emails saying how sorry the supplier is and the item is out of stock but I am still out of pocket and starting to worry that I have lost my money."

"I haven't received my mobile yet. They keep on making different stories, this is my worst experience with online shopping.
"

"Having given them the benefit of the doubt, I still find myself now 4 month from the time I returned my item for repair, and still the same generic emails that my item is at the service department and they will contact me when its ready to be returned.

I have now decided to take the company to small claims court and will be seeking legal advice on the best way to get compensation.

My advice to anyone buying from this company is to spend a bit more money and purchase your goods from a company that you can trust will replace/repair your item if it is faulty within the warranty period. "

"i bought canon flash and battery. i received the items in good condition. delivery time is very fast considering from hkg to sin.

thanks valuebasket
thanks reseller"

"The whole process was very smooth and delivery was fast. The only small complaint I have is that the description of what was included in the package, was not very detailed and I purchased an extra accessory which was not necessary, as similar accessories were in fact included in the package."

"Ordered Nikon D750 20.3.2015..money taken out of my account 2 days later [over £1000]. I phoned to ask why if the goods had not been dispatched and got some nonsense about I had to verify my address ..as if I would give a false address for goods I wanted !!!!!....now all sorts of excuses why not able to deliver so I cancelled and asked for a refund...again all sorts of excuses. In my opinion this is a scam ...I have made a detailed report to the Fraud office in England today and notified my bank as well as Visa and Im going to try and stop them from advertising on the net...as for the favourable reviews, I reckon they have written these themselves.... Im not prepared to lose £1100 so watch this space !!!"

"A good and quick service with all information I wanted"

"Firstly, I ordered and paid for something that was not showing as out of stock. 2 days later I received an email that directed me to an alternative at a discount however that was showing as out of stock. 2 days later they agreed it was unavailable. 14 days later I am still waiting for a refund. Not happy !"

"Terrible customer service and email messages were clearly "cut and paste" jobs with no actual thought into content. I ordered my item to use during summer, it's now autumn, item hasn't arrived and i've asked for a refund. I will never use ValueBasket again."

"If you don't mind to waiting, waiting and keep waiting! Just try it! My order from 10 Mar until now 23 Mar, till haven't start shipping out yet! prompt reply for customer service email but all answer like nonsense! They will telling u they have a hundred of order daily, make me feel I should not buy from them, my order will make them very busy, all is my fault! And now status turn to they are currently suffering from backlogs due to influx of sales from our latest promotions! I really no idea what answer is that! Ready to be shipped: 2 - 4 working days and Delivered: 5 - 7 working days! This is what I know the order confirmation in email!

This is the honeymoon gift for my wife! But now i don't think can do this for her end of this month!

Now I really have no idea what can I do! And the customer service officer just keep apologize and asked me waiting!

JAMES"

"Having finally discovered the mobile phone I needed to replace one that was lost I placed the order. I was then subjected to a "verification" check(this has never happened to me before). When approved after nearly 2 days with my order now "processed" I received an email stating my phone was now "out of Stock" BUT was offered a very special discount on any other phone I desired, as long as management approved it. The phone I needed fits a tablet and without it the tablet is useless. No other phone was of any use to me.
I had been monitoring the availability of this phone for days and it never changed from "7". When I placed my order they were suddenly sold out!
In my opinion it was a complete con to get you to buy another phone. Fortunately I received my full refund.
I will never think of buying again from Valuebasket.
"

"Ordered a LG cell phone from Value basket, they deducted the payment and then asked for additional proof, which i provided, yet they cancelled my order without giving proper reason. and now i have been waiting for more than 15 days and yet have not received by refund. every time I call or write to them they just say it would be done in next few days. very pathetic and unreliable site. Advice do not purchase. "

"ordered nikon d3300 four days ago, my experience so far is not good, money is deducted from my account but they have been delaying my order on basis of address proof, even after i have provided valid address proof, my order still shows no processing, i fear of being conned."