"Very competitive in price, free shipping, fast, efficient and overall excellent"

"Poor ordering process that took an inordinate amount of time to process"

"After you deduct the money from my account, without any reason your company just cancelled my order, according to your secret precautions.
I still didn't get the refund. "

"Item delivered within reasonable time frame, 2 issues to follow up though:
1. No documentation for warranty and extension;
2. Charging AC adaptor not for Australia
Apart from that quite happy, Allan Harvie"

"I bought an ASUS Zenfone 5 from VB on November last year. It arrived on time and has worked well until 2 weeks ago when the loudspeaker failed with no sound except from ear phones. Asus didn't want to know as it was "purchased outside the UK" even though payment was made IN the UK. I finally returned the phone to VB's UK office by courier. This is just a mail pick up office - nobody from VB lives there! I can't get a sensible response from VB "Customer Support" as to when I will get a repair /replacement or even where it will be repaired. Their UK repair centre is a myth.
I will NEVER buy anything from Value Basket ever again and am now considering starting a section 75 credit card charge back.
VB reply is typical. Full of platitudes but no answers. I just want to know when I will get my phone back. Their Customer Support is a joke!
My phone has now disappeared into so called service department with no news after a month. Will I ever get it back I wonder?
I tried to get my money back via a credit card section 75 charge back but because payment goes through Skrill instead of direct to VB Visa won't pay.
KEEP AWAY FROM THIS COMPANY THEY ARE ALL HONG KONG CROOKS!!!
Finally got my phone back after 2 months, repaired. It went back to HK and not their so called UK service centre. Altogether a very poor experience. Never again!!!"

"Customer service was great! they were always in touch and ready to explain about my concerns.
Everything went really smoothly and the product arrived perfectly.
Thanks"

"Loved knowing exactly when my order was going to arrive. "

"Very satisfied with customer service and value received. Item was purchased with free delivery and cost 40% less than available elsewhere."

"Overall excellent service and fast delivery :) product are well packed."

"Delay on orders for components that the Website says are in stock.
Generic messages which seem to be designed to buy time when I think they really don't have any stock and are advertising for goods they don't have with delivery times which they know they can't meet. I will cancel the order and never deal with them again unless this is resolved today. "

"Received an email saying unable to supply. Why advertise it on the site? Not very happy."

"Delivery was sent to Melbourne I reside in NSW, delivery late unacceptable, customer service staff unhelpful, no empathy on late arrival, not happy. I wasted my phone credit calling everyday to follow up on delivery. Some staff members and a supervisor extremely unhelpful, they could not locate the car seat I purchase and the supervisor was extremely rude.
"

"Firstly you took my order and my money but didn't advise me that you wanted verification until I actually questioned your call Centre.
Your website did not indicate that the items I ordered were on backorder ! The reason I purchased from you was my impression that they were in stock.
I've asked on three occasions now for an ETA and all you have provided is a cut/paste response about how busy your warehouse is.
"

"Fast delivery ,good price.Highly recommended"

"Very pleased, with the quick reply to my question. Very prompt and helpful after sales service. Thankyou."