"Prompt emails in response to my order I placed. Caroline was great! "

"I made a mistake on one of my items. I emailed ****@**** and Caroline D had the item replaced before the order was filled."

"Love the customer service!"

"They are very trustworthy. You won’t be ripped off and if there ever is a problem, they are very fast in replying and correcting any problem. I will continue shopping here always."

"Vapor Authority always has what I’m looking for. I’ve had to email them twice about two different orders, and both times they got back to me so quickly and had the answer I was looking for both times. Wonderful people, wonderful shop. "

"They were very helpful with my order that was lost during shipping. I will definitely be ordering from them again. "

"Vapor Authority is simply one of the best vape e-stores. There service is unparalleled and there pricing ,shipping and overall product quality is excellent. I’ve made several orders with them and have had a very pleasant experience. I highly recommend Vapor Authority."

"I had a pkg lost by USPS - major issues with how USPS has handled and it has never been resolved. The customer service rep I have been speaking with - Caroline D. has done all she can to help and has gone above and beyond to try and help. I have been in customer service for many many years and know how important excellent customer service is. Due to Caroline's excellent customer service with me I will continue to be a customer of Vapor Authority. Your product is excellent, your pricing is excellent and your service is top notch.

Sandi Strickland

"

"Great customer service. He was able to get a hold of my post office and get my package out of the crazy usps loop it was in and have it delivered to me. I dont know what magical phone number he used but it worked and i have my eliquid. Thank you :)"

"This company knows how to treat people.
When I sent an email with a heads up about a shipping issue, I had no expectations of getting assistance, as it really wasn't their fault my package was held up somewhere. Caroline responded immediately and within a couple of hours, she arranged to make me whole. Kudos to Caroline and Vapor Authority management for making me feel really special!!"

"Fast shipping, good selection. Had an issue with delivery and they returned my message lightning fast! Everything was good in the end, and they sent a personal email to follow up. Really exceptional service!"

"Had a small issue with shipping that wasn’t even their fault. They went above and beyond to correct the problem as well as issue me future credit that I didn’t expect or request. Very well done!"

"Amazing customer service! "

"I received my order extremely fast. My phone calls were returned, and my order was processed and ship super fast. I had an issue with FedEx, and became flustered. Caroline was patient with me, and returned my rudeness with kindness. If I have a need, for vaping supplies, I would definitely shop with their company again. I am highly impressed by their service, and would indeed recommend them.

Sincerely,

Angela"

"I ordered recently and was very pleased with the transaction."