"I had ordered two items back in June. Unfortunately, I didn't open them for use until last week. I ordered the wrong items, actually, totally my fault. I reached out to Customer Service. I received a very prompt and courteous response, explaining the return steps. I let the Customer Service gentleman, Cameron know, that I ordered the wrong item and had opened one, but had not used it. Again, I received a very prompt response telling me that it was no problem returning both, as long as they were unused. Then, today, I sent both items back and provider the Company and Cameron with the USPS information. THEY ALREADY CREDITED MY CREDIT CARD. I cannot remember ever having such excellent customer service on a return...prompt, courteous, polite, helpful, friendly. JUST WOW. This Company really stands behind their products. WELL DONE VAPOR AUTHORITY. Best customer service experience I have ever had. "
"Have been ordering through Vapor Authority for several years. Just recently had a DOA product - emailed management, and BAM - got an RMA and shipping label to return the item. Replacement has already been shipped. Excellent customer service and they stand by their products."
"If your looking a personal touch that adds to the happiness of your day, than Vapor Authority is the right place for all of your vaping needs! Right from the door used as a figure of speech for the online shopping experI eve, I was greeted and walked through as well as assisted in finding what I needed. I would recommend for anyone!"
"I have used Vape Authority in the past & I have always had the most amazing service & quality products. I recently went back to using them & Vapor Authority has even stepped up their game. I can’t say enough about your employee Cameron he is just amazing & went out of his way to assist me. Every time I emailed him he got back to me with lightning speed & was so amazing & hope I he can assist me in the future. Anyone looking for a new online vape shop please try Vapor Auth I guarantee you will love it! "
"I’m a new customer to Vapor Authority. I almost always vape the mint flavors.
Their mints are the best I have tried so far. They are not sweet nor have a menthol flavor. They taste as they should.
The shipping is quick and I’ve never had a mistake with any order so far. The customer service is quick and excellent also!
I would recommend them to anyone! "
"I had a wonderful experience, as I needed to learn about and choose a coil of which I had forgotten the name. Cameron R. allowed me to send pictures and helped me in every possible way! I am so happy with Cameron that I will not go anywhere else!! I've never received this kind of level of service before, from most companies I deal with.
J. Morris"
"Vapor Authority has a great selection of vaping products at reasonable prices, but their superior customer service is what will bring me back to shop with them again.
I had trouble completing an online order and thought I'd have to find an alternative route. Shortly after giving up I received an automated email inquiry about my abandoned shopping cart asking if there was anything VA could help with. I explained the situation and a member of their management team walked me through completing my order. I was impressed with their attentiveness, courtesy, and most of all promptness. They turned what would have been a frustrating missed connection into a positive successful outcome.
I am very happy with the products I received and I felt the level of service was exemplary. I will definitely be making further purchases with Vapor Authority. Thank you!"
"I've been ordering e-juice online for a few years now from various sites, and since I've found Vapor Authority they are now my go-to. Other sites I've ordered from would take weeks to get my shipment out, charge a ridiculous amount for shipping, or not have my usual juice in stock. Vapor authority always has my preferred flavor in stock, charges less, and I always get my order in less than a week. They also have outstanding customer service. I sent an email asking why one of my bottles of juice would a darker color, and received a reply within 10 minutes providing a great explanation (darker e-juice because it had been steeped, actually meaning better flavor) and a blog post from them explaining the steeping process in general. These people really seem to care about their customers and it shows. I won't be ordering from anywhere else, and I'd highly recommend them!"
"I spent a couple of years using other online stores having mediocre experiences until I found Vapor Authority. I have been a loyal customer for 3 years because they have the best prices, best customer service and best selection out there. Go ahead and use other stores but you are missing out on a exceptional company who, I believe, leads the industry."
"Awesome products, fast delivery and Cameron R. is a great customer service associate!! :)"
"Great service and customer care
Order was expected Saturday but it came today HELL YEAH!!!!!"
"I came across Vape Authority after my local company closed. I was somewhat skeptical because you never know who you're dealing with online. However, after reading the positive reviews I decided to take a chance. I have been satisfied from the moment my first question was asked through the ordering process. Shipment was efficient and fast. Not too crazy about the Route thing since I had to pay for it and didn't use it. Regular mail tracking works for me. Packaging was very well done and the thank you note was appreciated. All in all, a very positive experience and I will be back in the future.
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"This is my second purchase at Vapor Authority. This company is a good reliable source for my vaping need. All my future vaping parts I will buy in this online store.
Ordering was easy and shipping was fast.
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"Fast order processing and great communication along with quality products will definitely order from them again"
"New mod and I ordered the wrong coils. I emailed to arrange a return and was surprised at how responsive, informative and friendly they are. Returned the products the next day and received a refund before I got home from the post office. They made the process easy and let me know the right items to order."