"Horrible customer service...they promise telephone customer service, but every option on the menu is an automated recording telling you to visit their website, no live customer service, they offer to get back within a couple of days via email, I'm still waiting to hear back from them. Customers be warned: IT'S IMPOSSIBLE TO CANCEL AN ORDER--YOU WILL BE CHARGED."

"I just recently ordered invitations for my daughters baby shower. The invitation itself is fine, however I ordered the special envelopes and they were a mess. One side of the envelope was glued shut, so I couldn't even get the card inside. I had to rip it open, put the card in and then glue it shut. Very time consuming and not what I expected from this company. "

"Hi I ordered bridal shower invitations from Vistaprint even after I read a lot of negative reviews and I am happy I still went ahead and ordered the invitations. They are exactly what I expected and I am very pleased with the early shipping and customer service they provided.

I will definitely order from them again"

"Very disappointed. I ordered 2 t-shirts and a mug to give as presents. I'm not even going to show them to someone. Don't waste money!"

"I ordered business cards from them, and my design that I uploaded was way darker on the delivered product then it should have been. My logo was completely ruined. When I contacted them about this, they said it couldn't be made in RGB color scheme... who doesn't support that? So I made it to CMYK color scheme. New batch ... came out exactly the same. Garbage. I asked for a refund, they said they'd give it to me, and then sent me a refund invoice for about 20% of the amount it should be... Still dealing with their customer service. It takes them forever to respond. I'm guessing because their e-mail box is slammed with complaints just like mine. STAY AWAY!"

"The upselling has gotten out of hand! I can hardly get through the checkout process without offer after offer after offer. I think I had to navigate through fifteen different screens and confusing pages to get to my checkout confirmation. At the end I wasn't sure if I had accidentally purchased any number of the ridiculous offers they try to push on you. Sure, I encourage you to go give incentives to people to get new business but IM ALREADY PAYING YOU! I feel like the checkout process was harassment. That was the last time I'm ordering from them."

"Should have checked ratings on this company before ordering.
First order arrived but mistakes were made by the company. Second corrective order never arrived. They stated that because I did not follow-up within their 30 day timeline with the missing order, they could do nothing for me. I am an IT Director with limited time to perform follow-ups on small infrequent orders like this. The company seems more interested in blaming the customer rather than investigating their short-comings to deliver the product paid for by the customer. Interesting business plan, customer pays for product and receives nothing in return. "

"Vistaprint ruined my wedding! I ordered a matched set of invitations, rsvp cards, envelopes etc in early June 2011. Delivery was to be 14 days standard. I received the envelopes within 5 days of order and was happy with them but waited and waited and checked the tracking status of order every 2 days but no other docs. I emailed them 5 times and every time they told me there was no problem they would be here in 3 days but deadlines came and went and so did the date when the invitations should have been sent to my guests travelling great distances. I rang them (after several attempts previously only getting voicemail message) and after 1.5hrs on the phone was told they could not do that invitation design any longer and I should choose a whole new design! This is a joke, I had already ordered dresses and invitations to match the original colour palette and theme. So angry and so upset and they didn't give a damn what they had done. They refunded my money but damage is too great and you need to be warned NEVER use this company!"

"This company is a joke! I ordered a targeted postcard marketing package from VistaPrint. Upon finalizing the order, I reviewed the list of these "so-called" small businesses. I was shocked at what they misrepresented as "small" businesses:

City of Los Angeles
United States Postal Service
County of Los Angeles
Citizen Immigration Services
LA Unified School District
FBI - Los Angeles Headquarters
Intercare Health Systems
City of Scientology
Paramount Pictures
Marriott International
US Army Corps of Engineers
Nordstrom INC
Sony Pictures
At&T Services
Mattel Group
University of Southern California
Walmart

Not only does the list not include even one "small" business, but some of these are not even businesses at all. Most of them are government institutions. I wasted 80$ for this useless service.

Furthermore, VistaPrint customer service is terrible - nearly non-existent. After five days, they have not once addressed my complaint. I demanded a refund for the product, and I am waiting for my payment processor to close the dispute and force a refund.

I am completely unsatisfied with my experience with VistaPrint. Never will I order from them again. Do not use VistaPrint!"

"I ordered business cards from VistaPrint almost a year ago, and ever since they have been charging me $2.99 every month since then for NOTHING. I called and they said I'd signed up for a "Local Listing" to advertise my small business and that "it's really great" and i "shouldn't cancel it" blah blah. I never signed up for anything, and it's a scam they use to get small amounts of money out of a lot of people in hopes that no one will notice. This is WRONG and I will never use them or recommend them EVER."

"I have purchased from Vistaprint 3 times in the last 2 years. They always delivered in a timely manner, but I wouldn't trust them with anything important.

Quality of products is mixed. Their bumper stickers fade in a few months. Their T-shirts and mugs look cheaply made. The stamps, business cards, and pens look ok. The car magnets last about 9 months before they fade and weather away.

My main problem with them is their bait and switch marketing schemes. They bait you with offers of free shipping and dollar off deals. But when it comes down to finalizing the order, they just shift the costs elsewhere and charge you about the same amount. Their customer support is pretty bad too. The good news is that if you file a complaint with the BBB after you place your order, they will generally comply. If you force them to actually give you the deal that they initially offered, I would say the products are worth what you pay."

"Ordered wedding announcements on vistaprints.com. Complete JOKE!

They sent us them but there was a white line across the middle of the card. I tried to call them but the only way to get ahold of them is through email

The cards were also bent on the corners. Such a horrible idea to order through them

if you have questions you can text/call me at ***-***-****

DO NOT ORDER THROUGH THEM!!!"

""Premium" business cards are a joke. First they "forgot" my order after four weeks. I called and they rushed it. Finally the cards came and they are LAME. NO GLOSS. You could print better on your home ink jet. "

"We ordered birthday card post cards from Vista Print.... we are happy with the turnout of the birthday cards, the quality of the cards, the pricing, shipping costs, and speed of delivery. We would go back to them again when we run out of birthday cards."

"BE CAREFUL! If you order business cards from them, make sure the print is not too small to read. My cards are unusable because the type is too small. They have an option where you can see a copy of what you're getting before you buy, but even that was bigger than the actual business cards, so it wasn't accurate."