"A customer oriented company"
"Love the Wissner incontinence clamp. Very comfortable to use. "
“Thank you for the positive review! We are so happy to hear you are pleased with the item and that it works well for you. We appreciate your feedback, have a wonderful day!”
"Fast delivery and good product just wish I could get catheters delivered without having a script like I do from another site."
“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve, if you have any issues in the future please do not hesitate to give us a call.”
"Best support for thumb, works great. Ordering one for right hand for my wife. Ortho surgeon had given me a left handed one and I have used it for years."
“We are so happy to hear that you are pleased with the item and that it works so well for you. Thank you for leaving us a review, we hope you have a great day!”
"Using free shipping offer changed shipping from 1 -3 days changed shipping to 7-10 business days "
“Thanks for your feedback. We’re sorry to hear you're disappointed, to obtain the discounted shipping it must be changed from the auto-generated option to the 7-10 day option for discounted shipping. If you have any questions in the future please don't hesitate to reach out to us we'd love to help. Please also watch your email for any updates and we hope you have a great day.”
"Prompt attention to orders, but I wish delivery costs were lower."
“We are happy to hear that but are sorry that you are disappointed concerning shipping but appreciate your feedback. Your comments will be passed along to the team.”
"Sent wrong items I returned them"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a return for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"The delivery was on time and was exactly as ordered. Thank you"
“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”
"Fast, easy, reliable. Thank you so much! Payment process was so easy, and the shipping was very reasonable."
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"Quick reponse, fast delivery, excellent product, very thankful"
“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day! ”
"looked online for this product and got the runaround. Found your website and was able find and make my purchase within a couple of minutes.."
“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"Website easy to navigate.
Check out seamless"
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Quick and easy. Great pricing."
“Glad to learn your experience was a positive one and that you are pleased with the prices. Hope to see you again in the near future!”
"Very quick and easy to order. Easy to find just what I needed."
“We are so happy to hear that it was an easy ordering process and that it was easy to find the item you were looking for on our site, thank you for leaving us a review, we hope you enjoy the rest of your day! ”
"Very happy with your service, thank you"
“Thanks so much for the kind words and for taking the time to leave a review, have a wonderful day! ”
A rep from Vitality Medical, Megan-VM, has responded:
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”