"I have a Foley catheter and was Looking for the steri gear bags and found you on a Google search. Easy to navigate website and good prices. I will be a return customer when I need more. Bettye Wall"
"I received a medical device that had faulty padding, and was charged a restocking fee to return it. I had not worn the device, but had only tried it on. "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. Your comments will be passed along to the management team to take a look into. ”
"I did not get free shipping and it told me that I would get free shipping.d"
“We apologize for any coupon issues or confusion, in regards to free shipping for orders over $49 that is for reoccurring/subscription, it must be made into a subscription and will apply free shipping to the applicable item from there excluding any non-subscription items that do not automatically ship free from the supplier as well as only one discount applicable per order that does show applied. We will relay these concerns to our team, thank you and have a great day.”
"only want one item and it has been constantly out of stock, forcing use to purchase less desirable items"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team.”
"Delivery fee on small orders is my only issue. High quality products. You get what you purchase and fast shipping "
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team, we hope you enjoy the rest of your day! ”
"Thanks for reminding me to order with your emails! Feel good about pricing as I have ordered several times now!"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Works wonders and provides the added support "
“Thank you for taking the time to leave us a review and provide your feedback, have a great day!”
"helpful supplier, good pricing, speedy delivery"
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything so far. We look forward to seeing you again!”
"THIS VERY GOOD WHAT NEED THAT BEST GOOD THANK YOU"
“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"i don't know yet way too soon to get this going"
“Thank you for the review, we appreciate your feedback, have a great day. ”
"What an easy process and check out. "
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Nice easy to use site. Great product selections."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I had an issue with my prescription not getting received. They worked together with my Dr. to get the problem solved and shipped my product soon there after."
“We are so happy to hear that was able to be resolved, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Easy to navigate site. Easy to order. Easy to pay. Free shipping."
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"Everything was great, except applying the discount. Without discount I had free shipping, but when I applied the discount, it added the shipping back in! Very annoying! Why give a discount if your just going to make us pay for shipping which actually is more than the discount?!"
“Thanks for your feedback. We’re sorry to hear you're disappointed, unfortunately, only one discount is applicable per order and that is why it could not accept both simultaneously. We apologize for any frustration or confusion, if there's anything we can do in the future please feel free to let us know. ”
A rep from Vitality Medical, Megan-VM, has responded:
“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”