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Product & services pricing
3.76/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.66/5
Customer service:
3.45/5
Return/Replacement policy:
3.34/5

Verified
5/5

2023-12-29

EasyOrder

"Easy to order a mask for my granddaughter at discounted price in comparison to pharmacy prices "


Rep reply posted 2023-12-29
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”


Verified
1/5

2023-12-29

restocking fee and return shipping cost

"
I would not order from them if the item doesn't work for you you pay a lot for restocking fee and it cost me over 50.00 to ship it back. I'll be using Amazon for all my needs free return shipping and no restocking fee.
"

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Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-29
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the constructive criticism, and sorry we couldn’t make it a better experience. Your comments will be passed along to the management team to take a look into. ”


Verified
5/5

2023-12-29

Easy to find product needed

"I was so happy with shopping on your site; I found what I needed quickly and checkout was a breeze."


Rep reply posted 2023-12-29
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”


Verified
4/5

2023-12-29

Spendy Shipping!

"I was disappointed in your lack of reasonably priced shipping options. For such a small item, almost $20 for shipping seems like too much!"


Rep reply posted 2023-12-29
A rep from Vitality Medical, Megan-VM, has responded:

“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”


Verified
4/5

2023-12-28

learning how to find product

"only second time to order product. Expect future orders to be larger."


Rep reply posted 2023-12-29
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review. Thanks for taking the time. Have a wonderful day!”


Verified
3/5

2023-12-28

didn't like the speedy shippping.

"Could of gone with stanard shipping Didn't care to pay the extra fee for speedy shipping."


Rep reply posted 2023-12-29
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. For the fast 1-3 shipping that is the standard rate on some of our items that come from warehouses that can get the items out quicker than most for no additional charge from our economy shipping method. ”


Verified
5/5

2023-12-28

Quck & Easy!

"Wow! Smooth easy transaction. Thanks."


Rep reply posted 2023-12-29
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”


Verified
4/5

2023-12-28

picture on order screen confusing

"I was trying to order a medium sized product and the picture next to my order was for another size. I was going to send a larger order but the inconsistency of picture to order desired caused me to cancel order twice before deciding to try a smaller order to determine if I could use your website."


Rep reply posted 2023-12-29
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience on our website. We value your business and will be taking a look into this matter, we apologize for any frustration this may have caused.”


Verified
3/5

2023-12-28

New unit much less satisfactory than my first unit. Quality???

"This is my 2nd unit and pump in not fitting tightly. Unable to get rigidly necessary. Much less satisfied with this new one!!!"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-12-28
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you were disappointed with the product you received. We value your business and will be taking a look into this matter and apologize for any frustration this may have caused.”


Verified
4/5

2023-12-28

Almost perfect

"Everything was great about the shopping experience except my PayPal would not work this time."


Rep reply posted 2023-12-28
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve, if you have any issues in the future please do not hesitate to give us a call.”


Verified
5/5

2023-12-28

Quick ans Easy

"Good price on test strips and fast shipping."


Rep reply posted 2023-12-28
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that you are pleased with our prices and shipping timeframe. Thank you for your business and your positive review.”


Verified
5/5

2023-12-28

Easy and Fast to Find Products and Checkout

"easy to shop and checkout plus good product selection and prices"


Rep reply posted 2023-12-28
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”


Verified
5/5

2023-12-28

Breat

"Bought this for my mother for lung excercise."


Rep reply posted 2023-12-28
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks for the great review. We look forward to seeing you again soon!”


Verified
5/5

2023-12-28

Awsome

"All the products And the great help from everyone
is the greatest.
Hope everyone had a great Christmas and a happy new year
"


Rep reply posted 2023-12-28
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, happy holidays to you as well have an amazing day!”


Verified
5/5

2023-12-27

quick service

"order was delivered promptly. "


Rep reply posted 2023-12-28
A rep from Vitality Medical, Megan-VM, has responded:

“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”