"so easy to order from vitality"
"Not an ideal process. Difficulty from the start. Emails and 2 phone calls and was told something different each time. Took 3+ weeks to get my order..I had given up honestly. Took my money fast though..."
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, the contact my doctor process to obtain an Rx on behalf of one not previously obtained may take a couple of business days to complete and is dependent on the availability of the doctor and the facility and how quickly they can return to us. Your comments will be passed along to the team.”
"The product was good but it took a while to receive it. "
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
"Very easy to order, Pleasant experience."
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Unfortunately I now need colostomy products in my life. Fortunately I found Vitality Medical. They have the products I need, price is competitive and there is no hassles."
“Thank you for the positive review! We are happy to hear that you were able to find the items you needed here at a price you are pleased with. We look forward to working with you again, have a great day!”
"Shopping and checkout was easy to navigate. Nice stock"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”
"There's an issue with your PayPal setup.
Why I have to keep telling it a good card vs a default is not on paper. I already had this discussion with them.
Stop forcing a default.
I have a separate card we use for medical supplies.
I'm praying the g tube head is good quality now.
If it is I will be back."
“Thank you for the constructive criticism, and sorry we couldn’t make it a better experience. Your comments will be passed along to the management team to take a look into. ”
"It was easy to navigate the VitalityMedical website. Found precisely what I needed to order - QUICKLY. Thank you."
“We're happy to hear that you had a positive experience with our website and that it was easy to find the item you were looking for on our site. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"AT TIMES YOU GUYS DON'T WANT TO SELL ME THE PRODUCT I NEED I PURCHASE ALOT FROM YOU GUYS AND YAL WOULD CALL AND SAY YOU NEED DOCTORS AUTHORIZATION "
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. The supplier requires that we obtain a prescription before release due to safety and the nature of the item. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Great prices! Site is super easy to use!"
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Fast, clear, simple product choice and easy to use system."
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"I was able to find exactly what I needed and was able to check out with no issue"
“We are so happy to hear that you were able to find the items you needed here and that the ordering process was easy. We look forward to working with you again, have a great day!”
"Able to order everything for cheaper price than anywhere else and checkout process was a breeze."
“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review. We look forward to serving you again soon!”
"Need faster delivery waited a week twice"
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
"easy to find product,easy to get quantity and order thanx"
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
A rep from Vitality Medical, Megan-VM, has responded:
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”