"order lost not delivered in over a month. Had to call to get action on order."
"It is always a pleasure buying from Vitality Medical. The selection of products is plentiful and the costs are competitive. Shipping is always reasonable and prompt."
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything so far. We look forward to seeing you again!”
"Got a great deal but item was not as pictured. Called with a question about it, was given a non-English speaking person who clearly did not know the answer and gave a false response. Still not sure of why my product appears different than that was shown and ordered."
“We are sorry that you are disappointed but appreciate your feedback. As clarified the unit has since had updates made to the item and can be viewed with more recent photos at the end of the lineup on our website or the manufacturer's website, your comments will be passed along to the management team to take a look into. ”
"Did not deliver, service was terrible "
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. We will pass your comments along to management.”
"First order arrived in 2 days. But I did not have the nebulizer, which I ordered and needed to utilize the other components. Contacted company immediately and several more times. I finally received the nebulizer after several weeks. Not sure what took so long, especially, since it was not my error and initial order arrived so quickly. I’m happy the situation is finally resolved. "
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. We will pass your comments along to management.”
"Had the item in stock and shipped in a timely manner. "
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Hard to find just plain Tussin so thanks."
“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Good prices. Easy to navigate through the website. Solid inventory so far. Overall good experience. "
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"Product as described. Shipping was slower than expected."
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
"A little hard to figure out the site. Otherwise ok."
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"I ordered a shower transfer chair, padded, on November 18th. Received an email stating on back order, until December 15. The order arrived on the 12th, and it was not what I ordered. The chair was NOT padded, so I couldn't use it. Reached out to customer service 3 times before any response. They are charging me to return their mistake, and after they deduct their "charges"' , I will only get a partial refund for a product I never received, plus I have to go through the hassle of returning the wrong item they sent. They also claimed they don't carry padded shower chairs, yet I shopped from their website. Very POOR customer service!"
“We're very sorry that you had an unsatisfactory experience with the service provided, unfortunately, we are unable to pull up anything with the information provided. We value your business and would like to take a look into this matter. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com please provide the email or order number associated. We apologize for any frustration this may have caused.”
"The past order was quick delivery and a great product."
“We are happy to hear that the order got to you quickly, thank you for taking the time to leave a review, have an amazing day!”
"Order very easily and check out was easy too."
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”
"Three-day shipping is the only option available?"
“We are sorry that you are disappointed but appreciate your feedback. That is the standard option for items that ship from the warehouse in 1-3 days at no additional cost. Your comments will be passed along to the management team.”
"items were delivered in a timely manner. Products were well constructed and easy to dispose"
“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”
A rep from Vitality Medical, Megan-VM, has responded:
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. We will pass your comments along to management.”