"Difgicult to work with at times"
"quick and easy to find products and place an order "
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”
"I just realized I ordered the wrong cannula so the operator is going to check if I can return the item. I have exceeded the 30 day return but didn't need the item until last night. He was very courteous and hopefully will plead my case so I can return the item and order the correct soft cannulas as the one I used was very hard. "
“We appreciate the review. Thanks for taking the time. We will share this with the team have a wonderful day!”
"Always prompt delivery items are priced great!"
“We are pleased to hear you received your orders in a timely manner and that you are pleased with the price. Thanks for the review. We hope you enjoy the rest of your day! ”
"Started search for HME and was able to find it without much hastle"
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Easy to order with a 5% discount. Great deal! "
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”
"Large inventory and easy shopping, like the subscription discount and free shipping. "
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Product was as described, and it was delivered in timely fashion. Good value."
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"I don't like the sales pitch of 15% off then to read at the checkout cart
maximum discount $35.
I added one product for $1.24. I accidentally ordered a second one of the same product, then a price change charge of $1.27.
Then to order from a 15% discount, the PayPal selection was removed. Had to use a credit card.
I believe this site can manage themselves a little bit better."
“We apologize for any coupon issues or confusion, in regards to free shipping and 15% that is for orders over $49 for reoccurring/subscription, it must be made into a subscription and will apply free shipping to the applicable item from there excluding any non-subscription items that do not automatically ship free from the supplier. We will relay these concerns to our team, thank you and have a great day.”
"Quality products at a fair price. Very good selection and easy checkout."
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
" Checkup at Doctor's appointment...A nurse gave me a sample of your products and I kept the package and the brand name and item number which made it an easy to order more
Excellent convenient bath wipes.
Appreciate discount on future refills."
“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"Great company and fast shipping. "
“Thank you for the kind words, we are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”
"quick service and easy payment"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Thank you for quick shipping and easy to use website "
“We're happy to hear that you had a positive experience with our website and that the ordering process was easy. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"it did not finish the payment the first time. I had to do it again. I hope you guys don't double-charge."
“We're very sorry that you had an unsatisfactory experience on our website. We are always looking for ways to increase customer satisfaction and apologize for any frustration. Your comments will be passed along to the management team to take a look into. ”
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience in the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com.”