"I ordered supplies for my medical needs and they all arrived as expected, and shipped faster than I assumed, so I was pleasantly surprised!"
"Product said no shipping fees and when I clicked the product, added to my cart and went to pay there was a shipping fee. I did find a 10% coupon code which helped some. "
“Thank you for the feedback, we apologize the experience was less than you had expected. Unfortunately, free shipping is only offered on the eaches of this item rather than the case. We apologize for any confusion, if you need any assistance in the future please feel free to reach out. ”
"HANDY TO HAVE WHEN NEEDED"
“We appreciate the review. Thanks for taking the time. Have a wonderful day!”
"not sure free shipping was done even though the code was used"
“We apologize for any coupon issues or confusion, please be aware of any exemptions or exclusions as the tests on the order are not applicable for any shipping promotions per the supplier. If you have any issues or questions in the future please do not hesitate to give us a call. Thank you and have a great day!”
"I ordered according to the size chart, using my bra size. What arrived was GIGANTIC and very fake looking. Customer service was great, but returns cost money so I can't afford to keep trying things till I finally find something that works; and I'n skeptical that they even have anything that works. It would have also have helped to have been able to consult with someone."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. Our customer support is processing a return for you and we will keep an eye on it for updates. If you don't hear back in a timely manner you can follow up at returns@vitalitymedical.com and we will make sure this is resolved. We will also relay your comments to the team for future improvements. ”
"You can find almost every product you look for. It was really helpful since my DME dodnt fulfill all the things we needed. "
“Hello, thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"I ordered from them once before, and everything was in good order."
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Tricky, I was not able to order more than 2 bars"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team and take a look into this matter. ”
"Everything I needed, I found at Vitality Medical. The prices are GREAT for medical supplies."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site at a price you are pleased with, thank you for leaving a review, have an amazing day!”
"When I order from Vitality, they always have what I need and it’s great quality! "
“Thank you from the bottom of our hearts for your business! We are pleased to hear you have had a positive experience with us. We hope you enjoy the rest of your day. ”
"The purchase was super simple"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”
"Had been looking in Amazon for something similar to this but never found anything. Just looked into here because I googled it and I was able to find the perfect one. Just ordered 2 more."
“Hello, thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"great company. never had any problem with any product"
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"Got what I needed immediately !"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"todo muy bien, sol espera a recibir el producto, gracias"
“Es maravilloso escuchar eso, gracias por su negocio y por dejarnos una reseña. Esperamos trabajar con usted nuevamente, ¡que tenga un día increíble!”
A rep from Vitality Medical, Megan-VM, has responded:
“Hello, we are happy to hear you are pleased with the items and they were received in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”