"Very pleased with the fast shipping, even with ground shipping. "
"easy to use and quick to process"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I always receive my orders very quickly. When I have any question customer service is always very helpful."
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day! ”
"Been looking all over for a certain size syringe for my husband's medication. Finally found it here. If it arrives as stated online, he and I will be very happy."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Dang!!!!!!!! when i first went onsite it claimed shipping free. when i go to check out there is only 1-3 shipping option and NOTHING else!!!! damn no choice or option in shipping fee??????"
“Thanks for your feedback. We’re sorry to hear you're disappointed, in order to obtain free shipping it must be either set up as a reoccurring delivery or a coupon code to be input which unfortunately at this time is not valid. If you have any questions in the future please don't hesitate to reach out to us we'd love to help and we hope you have a great day.”
"I really need this product .everyone else was 2 weeks out great to have a place can deliver in 1 to 3 days as I have bad knees and walking is difficult with a cane .I look forward to future products I may beable to buy from you thank you "
“Hello, thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. If you have any questions in the future please do not hesitate to reach out. We look forward to working with you again, have a great day!”
"Great company they have what we can't get at other places would like to be able to use my insurance"
“Hello, thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. Unfortunately, we do not currently work with insurance companies/providers. There is an option to pay out of pocket and have your insurer reimburse you. However, you will want to contact them directly and make sure this is an option for you. We look forward to working with you again, have a great day!”
"The process was quick and easy."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Shipping is WAY TOO EXPENSIVE!"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"Great products... Great service..."
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"whished to shipping cost wouldnt he so high"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
" Wrong product completely and 4 times as much as I ordered I ordered “Nev-A-SLIP “ cane tips and they sent me 4 dozen chair tips go figures I don’t plan on using their service again P S EBay got it RIGHT the first time imagine that "
“We're very sorry that you were disappointed with the product you received, the item ordered online shows it was for cap ends of walkers, commodes, canes, or crutches being a multi-functional item. We apologize for any frustration or confusion, if there's anything we can do in the future please feel free to let us know.”
"They do not ship in the state 1 to 3 business days"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Our orders have a 24-hour business processing time frame and are processed and shipped on business days with this order showing ETA of 7/24 on the first business day of shipment. Your comments will be passed along to the management team if you have any questions or concerns please feel free to reach out.”
"Did not allow me to inter the coupon code and when I called for help the guy that anwered was so rude and not helpful at all."
“Thank you for the constructive criticism, and sorry we couldn’t make it a 5-star experience. We are always looking for ways to increase customer satisfaction and will pass your comments along to management.”
"Website works well. Hopefully size will be correct."
“Glad to learn your experience was a positive one. Hope to see you again in the near future!”
A rep from Vitality Medical, Megan-VM, has responded:
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”