"They ask if you want 5% off give your email and cell phone which I did. They send you a text asking if you agree to future texts, I put no so I did not get the 5%. But they have my info. Not good business practice"
"Tried 3 times to use Pay Pal, and ended getting request for credit card, and had to start over. Not sure why, but problem occurs during order review."
“Hi Edward, We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for any frustration this may have caused. ”
"These Gluccard test stripes are hard to find I'm glad I was able to find them, price isn't bad either.
"
“Hello Christine, we're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review. ”
" This company had a product I needed and I knew it was out of stock many places due to a new style that replaces it. There was no indication on this site that they didn't have it in stock so I ordered it and they let me know they were waiting for a shipment. Knowing that the product is discontinued and out of stock everywhere else and being pretty sure they would never have it again I asked for a refund which they did promptly."
“Hello Wanda, we sincerely apologize that we couldn't make your experience a 5-star. We appreciate your feedback and we hope you give us another chance.”
"The sales tax is wrong and your simply charging more for the product and what you charge for shipping is outrageous."
“Hello J, thank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. We are always looking for ways to increase customer satisfaction and will pass your comments along to management. ”
"Check out with pay pal issues. "
“Hi Mark, Thank you for the constructive criticism, and sorry we couldn’t make it a a better experience. Your comments will be passed along to the management team to take a look into. ”
"Getting great deals on otherwise costly items elsewhere "
“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review, have a wonderful day!”
"200.00 for 1 kit. Such a rip off for people that are sick and dying."
“We are sorry that you are disappointed, unfortunately, our prices are determined by our suppliers, and unfortunately, the faster shipping method chosen the more expensive the options get. We apologize for any frustration, your comments will be passed along to the team.”
"easy to shop and find what I was looking for"
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Great personality for customer service representative"
“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience. We appreciate you taking the time to leave a review, have a wonderful day!”
"I ordered what I needed without trouble. The prices were clearly marked, and shipping was fast!"
“We are so happy to hear that you were able to find the items that you needed here and that the process was smooth, thank you for the kind words and for taking the time to leave a review have a wonderful day!”
"Fast, easy to use website to order and check out."
“We're so happy that you had a positive experience with our website and checkout process. Thank you for your business and for taking the time to leave a review, have a great day!”
"Things come on time and good quality"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"What up with that for a new customer?
Plus shipping charges are much higher than competition"
“We apologize for any coupon issues, we will take a look into this matter, please keep in mind any minimum requirements, exemptions, or expirations, and watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"great product great company..."
“We appreciate the review. Thanks for taking the time. Have a wonderful day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Hi Marco, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. ”