"I have been waiting some time now for refund to my account for return. "
"Hubby had surgery and I needed to keep his wound cleaned. The hospital gave us these great 2x2 woven gauze pads to use to do this...But when I ran out and couldn't find them anywhere, i was able to get them here, great service, quick shipping and fair price! Very pleased. "
“Hello Heather, We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review have a wonderful day! ”
"description of item purchased quite adequate"
“Hi Paul, Thanks so much for the kind words, have a wonderful day! ”
"The link the company provides for PayPal payment is not set up correctly. It sent my money to a different company. I contacted Vitality about this , to which they did not try to correct. The PayPal link was provided by the website admins of Vitality. It is the responsibility of Vitality Medical to ensure all financial links work as intended."
“Hi Joey, Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management. ”
"Great that product was available."
“Hello Gregory, Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon! ”
"Experience was simple and easy"
“Hi Brandon, Glad to learn your experience was a positive one. Hope to see you again in the near future! ”
"love shopping here. everything is correct and arrives on time. customer service is amazing and helpful!!!"
“Hi Monica, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time! ”
"I've ordered the same product for years. Always consistent."
“Hi Micki, Hello, thank you for the positive review! We are glad to hear the item worked so well for you. We hope to see you again soon! ”
"Very helpful customer service"
“Hello Husain, Glad to learn your experience was a positive one. Hope to see you again in the near future! ”
"Vitality medical has been a godsend to me as a caregiver who needs to order supplies for my patient. I can always count on you to have what I need, with great prices and the customer help available if I need it. I’m so grateful!"
“Hello Kathleen, thank you for the kind words! We appreciate your business and are glad to know you have a positive experience each time. We hope you enjoy the rest of your day! ”
"So easy to find what I wanted! Clear instructions on how to use as well. "
“Hi John, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time! ”
"u need to get the little bottles of Tussin without dm back in stock
they are very good"
“Hello Edward, We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review. ”
"A small issue with my credit card payment. Now done!"
“Hi Maung, thanks for the great review. We look forward to seeing you again soon! ”
"I truly glad I found this website. Now I am able to purchase all my medical supplies, and know that will arrived shortly after placing the order. Great selection. "
“Hi Isabella, That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day! ”
"Very difficult to place a order"
“Hello Vivian, Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management. ”
A rep from Vitality Medical, Megan-VM, has responded:
“Hello Katherine, we have sent you a return instruction e-mail on 4/10/2023. Please provide the Returns Department with your return tracking number to returns@vitalitymedical.com with your order number included for faster processing in regards to your refund. Please let us know if you have any questions or concerns. Thank you”