"I had to pay more for shipping than my order was worth. "
"Excellence service, will need to open to see all is O.K.
"
“Thanks for the review and feedback we hope to see you again soon!”
"Same as above mentioned
Habe no regrets "
“Thanks so much for the kind words, have a wonderful day!”
"I am very satisfied with the service and the quality of the items received the prices are excellent."
“Hello , thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"It said on your website if I purchase the item before 12:00 noon it will ship that day and it was before noon.
Here we are 5 days later and I'm still waiting on the item of ship!"
“We're very sorry that you had an unsatisfactory experience with the service provided we do show the items have been delivered. We value your business and will be taking a look into this matter. We apologize for any frustration this may have caused.”
"Shipping Label Created, USPS Awaiting Item. "
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame, we do show the order has been delivered. We apologize for any frustration or confusion.”
"I was looking for a place that sold abdominal pads that were not outrageously priced and came across vitality medical and I am so glad I did I not only got 36 abdominal pads for under 35 bucks but I also got 400 4x4s all for 32 bucks that is awesome for me who is on a fixed income and the insurance company does not want to pay for supplies for my lymphedema sores. "
“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve, if you have any issues in the future please do not hesitate to give us a call.”
"In this day and age of no customer service, Vitality Medical rapidly filled my order for feeding tubes for my client. I sent off my RN license and in no time Vitality Medical responded that they received my license and in no time the order was shipped. Now how awesome is that especially when patients rely of medical supplies to continue care. I thank you for this great service along with my client and family thanking you!!
"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Smooth transaction from start to finish! Thank you! I will be returning for future needs & reorders! "
“Thanks so much for the kind words, have a wonderful day!”
"My online purchase was easy, received it in just a few days! Well packaged and exactly what I ordered! Thank you "
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"I was a little surprised when I was charged for shipping??"
“Hello, since we are a drop shipping company not all of our items offer free shipping on them, if you have questions or need further assistance please feel free to contact our customer service agents at 1-800-397-5899 and they can help locate specific items that may offer free shipping. ”
"Received my shipment in 2 days."
“Hello, we are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"Very easy to locate things along with placing the order.....!"
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Fast shipping. They carry the brand I was looking for. "
“Hello, we are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"I ordered arm rest pads for a rollator walker as per the picture and recieved covers instead. Now I am trying to return the covers and am getting the run around ."
“We are sorry that you are disappointed but appreciate your feedback we show the entire order has been refunded back to you.. We are committed to providing you with a great experience and hope you give us another chance in the future.”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback please note since we are a drop ship company there is a base low price of $8.75 on most orders. Your comments will be passed along to the team.”