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Product & services pricing
3.79/5
Chance of future purchase:
3.76/5
Shipping & packaging:
3.72/5
Customer service:
3.49/5
Return/Replacement policy:
3.41/5

Verified
2/5

2024-07-08

Too many emails.

"I should not receive 5 emails when purchasing a product from you. "


Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team.”


Verified
5/5

2024-07-08

no title

"great company to deal with"

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”


Verified
5/5

2024-07-08

Omg user friendly website

"It was easy and simple to order my product from your website."

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”


Verified
5/5

2024-07-08

Quick receipt of package!

"I received my order within 3 days as was estimated!"

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”


Verified
1/5

2024-07-07

Horrible return service

"Have been trying to return a product with zero customer service help "


Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team.”


Verified
5/5

2024-07-07

wonderful product works great

"just as advertised will fit great"

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“So glad you had a great experience, we look forward to working with you again, have a great day!”


Verified
5/5

2024-07-07

Great Experience!!

"Very Easy..from browsing the site to checkout to delivery!"

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We are so delighted to hear your feedback. Thank you for your business and your positive review.”


Verified
2/5

2024-07-07

Item not in stock

"Money not credited back to card"

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be, it looks like the matter was resolved the other day and credit has been issued back. We apologize for any frustration this may have caused.”


Verified
5/5

2024-07-07

Great prices

"Viatality Medical had what I needed in stock for a good price. I received my merchandise the next day."


Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”


Verified
5/5

2024-07-07

Excellent fast service!

"Absolutely recommend! Extremely fast shipping! "

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“So glad you had a great experience, we look forward to working with you again, have a great day!”


Verified
1/5

2024-07-07

After the fact..

"Initially I was happy with my order. It was delivered promptly, the price was good, and the items that arrived were correct. However, shortly thereafter.. I started receiving way too many emails. They don't have an "unsubscribe" button at the bottom. Or anywhere. So to get rid of the barrage, you have to go to the account and tell them to turn it off. Who knows if they will. Then I received an email saying my order was about to go through. Again. Even though I specifically said at the time I ordered that I did not want to subscribe to anything and this was a one-time purchase. Also completely unacceptable was that they saved my card number because as I just said, I indicated this was a ONE TIME PURCHASE and did not save my card number for future orders. "


Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, if there's anything we can do in the future please feel free to let us know.”


Verified
5/5

2024-07-06

Well done in all respects

"(1) Easy to order the product, (2) price was competitive, (3) and shipped/arrived very quickly.

(4). ******* Had a question and was able to speak to a person live rather than a robotic answering system.

If only everyone did business like this, things would be way more pleasant.
"

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”


Verified
5/5

2024-07-06

Fast Delivery

"Fast delivery and items as described."


Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”


Verified
1/5

2024-07-05

Warning

"I recently purchased a knee brace from Vitality Medical. Ordering was easy, and I was able to find the right size using the sizing chart. However, when I tried on the brace, it didn't fit. I called to get a new size, but was told that I would have to pay for shipping and a restocking fee, which ended up being about $80. I guess that's what you get when you don't buy from Amazon!"

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our Fulfillment Department has already issued the credit on this order, if you still need assistance with this order please reach out to your states sales rep and she can always assist you. ”


Verified
5/5

2024-07-05

This is the 2nd time I have ordered from Vitality Medical.

"This is the 2nd time I have ordered from Vitality Medical. I was pleased that the ordering process was smooth"

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”